Hello. I need help with WRITTEN Communication needs.
How can I file a Written Complaint?
How can I get a "Tier 2 or higher" person to assist me in writing?
I have been a Norton subscriber for many years, with autorenewals, and customer service via chat is awful, not resolving my needs and insisting only verbal communication is available when requesting escalation. As a disabled person with impairments that does not meet my needs. I am dismayed that Norton is incapable of assisting their customers well and fully.
Please can someone assist me?
Thank you.
(issues include:
- in my Norton account my products show as active, but the key doesn't work. Both I and CSR have uninstalled and reinstalled and still getting error message 3
- CSR "solution" is encouraging me to upgrade when I just want the active product to which I am entitled to work
- I was told no further chat elevation was possible, only verbal call back in 72 hours was possible
Are you using a Norton Utilities Premium, NUP, that was included as the free bonus for having Auto Renewal set up for your 360 Subscription? If so, there are changes to this free offer. Norton is no longer offering the free NUP for having auto renew set up on 360. The NUP activation will end when any of these things occur.
You turn off auto renewal for your 360 subscription.
Your current 360 subscription that originally gave the free NUP expires. Even if you kept auto renew enabled.
As a "Loyal" Subscriber to Norton 360 I was given a subscription free for Norton Utilities Premium. This was due to expire in 2050. I was disappointed and annoyed when I found the free subscription "Disabled" and was required to reactivate. The steps to achieve this were followed a number of times and was unsuccessful.
Norton used to offer the free subscription to Norton Utilities Premium, NUP, when you enabled Automatic Renewal for 360. This offer is no longer available, but if you purchased/renewed your 360 subscription just before Norton stopped this offer, your subscription may still get the benefit of this free offer. If this is the case, that is why you see the NUP subscription expiring in 2050. Norton had to plug in a date for the interface to display. But because the initial offer was not to expire, they chose a date far in the future.
Just be aware that if the above scenario for your 360 subscription renewal dates is what you have, when your subscription renews next time, the free NUP will not longer work. Even if you still have Automatic Renewal enabled.
Error: "Error 3: This activation key has expired..." when activating Norton Utilities Premium or Norton Utilities Ultimate
To fix this problem, uninstall and reinstall your Norton Utilities product.
