WS.Reputation.1 - it's ruining my business

For the past couple of weeks we have had quite a few people write to say our software is being flagged as 'WS.Reputation.1' and they want to know what's going on.  That's just the people who write to us, I imagine the actual number is far far higher.

 

It has taken years for us to build a good repuation in our industry, but Norton is now doing a good job of damaging it and losing us money in the process.

 

The software is completely clean and we have submitted a white list requets some time ago but nothing has happened - still being flagged!

 

If Norton are going to flag honest software as viruses or malware, they should be more proactive at attending to white list requests.

 

I would be grateful is a Norton employee could contact me to discuss this matter.

Thank you