Ever since my Norton updated, I started getting the Error 8507,125 when I try to back up. I did as suggested in the knowledgebase. First looking for non-Norton security to uninstall it. There are none. Then I did the full uninstall including running the removal and repair tool. I reinstalled the product (22.21.1.151) and still get the error. Norton backup has worked flawlessly for years. Now its broken and I'm not a happy customer.
[Edit: Corrected the error number]
I may have found the solution. It seems when I click the yellow button saying "Run Smart Scan" and let the scan run. Norton breaks. It is only by turning off the computer and then turning it back on that Norton functions properly again.
@JohnP51
Yes....after fresh install... run Norton LiveUpdate several times + machine Restart (not Shut down) + repeat run Norton LiveUpdate several times + machine Restart (not Shut down). Afterwards....allow machine idle time for Norton to settle in and run Background Tasks. I've seen on occasion some lag time before product is completely updated to the latest version. I'll run Full Scan after product updates to the latest version.
3. How can I manually install these patches?
This patch is ONLY available via LiveUpdate, and is being released in a phased manner. You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.
I tried the remove only then reinstalled again. No luck but when I ran the update, it installed a patch. Now it works.
Thank you for your help.
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Maybe, try Remove Only, again + scour File Explorer remnants.
https://community.norton.com/en/comment/8363501#comment-8363501
Then pull fresh installer from your Norton account.
Update: Now nothing works. My Norton is completely broken.
Yes. Its the only issue I've found. Everything else seems to operate as usual.
JohnP51:Yes to both. I even set up and tried a cloud backup with the same error.
Hmm...as test...just ran cloud backup ...okay.
Okay, since you ran Remove Only and reinstalled from your Norton account.
And you've run Norton LiveUpdate several times + machine Restart (not Shut down) + repeat run Norton LiveUpdate several times + machine Restart (not Shut down).
And your Norton product runs okay... otherwise.
Lets hear from Community.
Yes to both. I even set up and tried a cloud backup with the same error.
JohnP51:Error: "8507,125"
Sorry, I was searching for "8705,125" = your Topic reads: "Yet another 8705,125 Error"
Sorry, I run cloud backup.
Have you tried format portable drive?
Have you tried new portable drive?
Wonder why cloud backup takes too long, for you?
Lets hear from Community
I'll copy and paste what it says:
Error: "8507,125"
To resolve this problem, uninstall any non-Norton security product that is present in the computer.
STEP 1
You can also read the program documentation or contact the program manufacturer for instructions on how to remove a non-Norton security product from your computer.
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter.
<p>appwiz.cpl</p>
</li>
<li>
<p>In the list of installed programs, select the non-Norton security product, and then click Uninstall or Remove.</p>
</li>
<li>
<p>Follow the on-screen instructions.</p>
</li>
<li>
<p>When the uninstall completes, restart the computer.</p>
<p>If the problem persists, go to Step 2.</p>
</li>
STEP 2
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
<p>Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.</p>
</li>
<li>
<p>To open the Downloads window in your browser, press the Ctrl + J key.</p>
</li>
<li>
<p>Double-click the NRnR icon.</p>
</li>
<li>
<p>Read the license agreement, and click Agree.</p>
</li>
<li>
<p>Click Advanced Options.</p>
</li>
<li>
<p>Click Remove Only.</p>
</li>
<li>
<p>Click Remove.</p>
</li>
<li>
<p>Click Restart Now.</p>
<p>After the computer restarts, follow the on-screen instructions to reinstall Norton.</p>
</li>
JohnP51:https://support.norton.com/sp/en/us/norton-360/22.21.1.151/solutions/v89...
Is the knowledgebase document that Norton pointed me to.I don't backup online as it takes too long. I use portable drives. I deleted the backup on one of them to see if that made a difference but it did not.
Your posted link points to Error: "8507,125":
https://support.norton.com/sp/en/us/norton-360/22.21.1.151/solutions/v89976717
https://support.norton.com/sp/en/us/norton-360/22.21.1.151/solutions/v89976717?abproduct=Norton+360&abversion=22.21.1.151&actstat=activated&bucketid=B2C2A588&buildname=Retail&conntype=1000000000&coreservice=Startup+Type%3Aauto+State%3ARunning&cpu=Intel64+Family+6+Model+158+Stepping+13&datetime=03-22-2021+17-18-49+GMT&defbrowser=Chrome&dsfree=1328.55&dstotal=1608.69&eapenabled=false&endpointid=606C3DD5-815A-48A0-9E69-55B91C40CFB9&entsrc=CED_Selfheal&env=prod&error=125&hbguid=606C3DD5-815A-48A0-9E69-55B91C40CFB9&hcmode=false&heartbeatID=606C3DD5-815A-48A0-9E69-55B91C40CFB9&ieversion=9.11.19041.0&layout=Retail&layouttype=ESD&lic_attr=17059858&lic_type=16&memload=12&memtotal=55572&module=8507&olpchannel=SESD&os=windows&oslang=iso%3AENG&oslocale=iso%3AUSA&osvers=10.0&osversion=10.0+19041.1.amd64fre.vb_release.191206-1406&partnerid=1000&partnername=&plang=sym%3AEN&plgid=41&plid=879&psn=GR6MVQKYYYC9&puid=5039&remdays=71&schemacat=SBU_W&schemaver=1.0.0.0&serviceTicket=ST-Qz3Yzw6Z6wvHPbTSn4Au.HA5DEIZTGYYDGOJQGE3DSMJDGE6TKMJRGQ4DCMBWGEZA____-1785af247fc-prode&sessionid=%7B3D038364-86AF-4846-91B6-DC300E619006%7D&skuf=90001218-FA&skum=21376863&skup=21386218&spversion=0.0&sublength=73&subremaining=71&substatus=current&symskucurrent=21386218&symskumedia=21376863&templatecat=SBU_W_1000_5039_N360DSP_ESD&utm_medium=product&utm_source=symc&vendorid=1000
Is the knowledgebase document that Norton pointed me to.
I don't backup online as it takes too long. I use portable drives. I deleted the backup on one of them to see if that made a difference but it did not.
Ever since my Norton updated, I started getting the Error 8705,125 when I try to back up. I did as suggested in the knowledgebase.
Please point me to 8705,125 knowledge base document?
Maybe, Error: "8507,125"
https://support.norton.com/sp/en/us/home/current/solutions/v89976717
And you ran Remove Only?
Have you tried to create and run new backup?
Have you deleted all cloud backups and then tried to create and run new backup?
Delete backup set and files from Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v19828921