Please help...Norton Chat Sessions have not yielded any solutions. At this time problem has been escalated to "HIGH PRIORITY" case number #24163915.
Background: Running on a Mid 2012 Macbook Pro 13" upgraded to Yosemite 10.10.5 and Norton 360 (multi user) was running but slow. Short time later, after start up I would have to reauthorize Norton with the KEY. Contacted Norton and began a long chat chain over multiple days. Norton continued to try and Uninstall Norton, each time it appeared done, however when the fresh Download started and a error would pop up and state the Norton Product must be removed before install can take place. I have been waiting now for over a week to hear back. During my wait I have notice on the Safari window the Norton LOGO with a drop down. The only active tab is the "ABOUT". Not sure if this is the missing piece to the puzzle or not. I am very frustrated...
Any help?