Since you refused to listen to users about risks associated with the cloud based ID safe feature and have fully removed the local vault from your current products, I chose to keep my local vault by not upgrading, or so I thought. I purchased a 2013 boxed version of NIS at a very low price, with the intention of using the new key to renew my subscription, and therefore keep the local vault. Well, the local vault remained, but with a new and different toolbar and different ID safe vault controls. The changes to the ID safe fuctionality are poorly thought out, and are very cumbersome to use, compared with the 2012 version. Your developers are re inventing the wheel with each evolution of the product, and not refining a working and user friendly product. You now have a square wheel as far as the ID safe functioning goes. I tried to hang on with NIS, hoping to somehow stay with your product, but you are kicking your loyal users in the face everytime you make a change that is poorly thought out, poorly designed, and that makes an easy to use product feature into a cumbersome and difficult one. Its akin to the male dog effect Each year, a new developer comes along and puts his scent on things as if placing a mark of identity. There is no improvement, as only colors are changed, selections change, etc. Such changes serve to impress the boss, but anger end users who must now relearn a product they have been using efficiently for the prior year(s). Male dogs urinate on everything, to mark object with their scent. I contend thats what is happening with the ID Safe feature. Thankfully, your not the only game in town. We have other choices, and we will be making them. Symantec will no longer be on our preferred product list.