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1

It keeps saying this even on my web account and emails even though my iMac norton says I'm protected.  What's going on?  

I tried to reinstall, but nothing changed.  What gives? 

 

Thanks! 

2

Hello Camping Girl

If this message is showing up in your Norton Account also, I would recommend contacting Norton Support. They will be able to access your Norton Account and see what is going on there. You can contact them by using this link.

www.norton.com/contactcs

Thanks.

3

It is a norton message in my online account.  I tried downloading it, but it doesn't go away.  Now I can open the Norton on my desktop.  

4

@Camping Girl:

This KB would help U out.

... this problem does not affect the functionality of your Norton product in any ways.

And, feel free to share the exact screenshot of that error msg or info box you met (you're still facing) and, keep us posted. Thanks :)

5

Better off posting here.

https://community.norton.com/en/forums/norton-for-mac

6

Does this message show up in a browser, or is it a Norton message? If it is Norton, have you clicked on Fix Now and restarted your computer?