chezjay,
Welcome to the community!
Sorry for the delay in responding to the post. Are you still receiving so many emails from us? As "JK" points out, the email is part of the credit card validation process. Did you check with your former ISP to find out if there is anything wrong with their email servers.
-Venkat
Venkat Jammalamadugu
Norton Forums Administrator
Consumer Products and Solutions
Symantec Corporation