Please rout to Dan Schulman.
A few days ago my computer was infected with several add/malware programs including Zombie News. First I'm not happy with the fact that these malicious programs blew through Norton. Then I’ve been chatting with Symantec techs for three days, but the mal-ware programs are still on my computer. They uninstalled one or two programs that I use. Finally they said that I should call Microsoft.
I am left with the impression that Symantec, a 6.6 billion dollar company, seems to be helpless to resolve this problem.
Mr. Schulman, please resolve this problem