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Contributor
robmp11
Posts: 13
Registered: ‎02-28-2009

Re: Disney's Toontown

Windows Vista home premium, IE8,it's fun got sucked into playing miniature golf for a bit, but can only play if I turn off both and tried turning off one or the other (NIS,NOF) but no luck. 

TylerDurden
Posts: 156
Topics: 8
Kudos: 32
Solutions: 6
Registered: ‎12-28-2008

Re: Disney's Toontown

I don't know why browser matters, since Toontown doesn't use it, but here are some screenshots for you...

 

ToonTown1.jpg

 

Toontown2.jpg

 

PC.jpg

 

Browser1.jpg

 

browser2.jpg

 

NIS.jpg

 

Minder.jpg

--TD

"The brain is useless. We must find another brain." Dr. Henry Frankenstein (1932)
Contributor
robmp11
Posts: 13
Registered: ‎02-28-2009

Re: Disney's Toontown

[ Edited ]

Hey Tyler ,

 

same problem Im having.

 

Original2.JPG

 

(Edited image.)

Message Edited by robmp11 on 10-13-2009 06:02 PM
Symantec Employee
andrew_d
Posts: 179
Registered: ‎08-11-2008

Re: Disney's Toontown

[ Edited ]

We are continuing to research the problem here.

 

One of the major issues is that we are seeing the toontown launcher crashing on login without any security products installed whatsoever, which seems to be the same behavior of what the original poster is describing. 

 

While from time to time, the Norton Safety Minder blocks requests to specific sites based on a web supervision category. We haven't seen any problems with other non-security applications having conflicts with the safety minder. I doubt that toontown.exe installs a network driver that we would be conflicting with.

 

A few items would be helpful in clarifying this issue:

 

- Does the operating system indicate that a program closed unexpectedly? (the report bug page listed in the original post provides some compelling evidence that it does.). It appears that this is an issue with Windows Vista that Disney is already aware of. 

 

- If it is some other issue (like the display of the watch dog blocking screen, or another error type returned by the application) then we need more details about the exact behavior observed (what screens are displayed? are current screens unresponsive? etc). Also, if the Norton Safety Minder blocked web requests from the application there should be an indication of blocked requests in the child's activity page on the OnlineFamily.Norton website, can anyone confirm blocked requests on their activity page?

 

edit: 'tylerdurden' has posted screenshots with an error message on the  login page... can the original poster confirm that this is the behavior they are seeing?

 

- Just to clarify,  has the web supervision setting been disabled completely and the problem persists? Has the safety minder been disabled (as opposed to uninstalled) and the problem still exists? If that is the case, then there may be a network driver issue. 

 


 

 

 

 

Message Edited by andrew_d on 10-13-2009 05:39 PM
Andrew D
QA Specialist
Symantec Corp.
Symantec Employee
andrew_d
Posts: 179
Registered: ‎08-11-2008

Re: Disney's Toontown

[ Edited ]

Ok,

 

new day... fresh coffee.. here we go. 

 

I found a problem with Windows Vista operating systems that have not been updated causing crashing problems with Disney's toontown. I was able to successfully install and play toon town on vista Home premium only after running windows update.

 

I then installed the Norton Safety Minder and downloaded rules that monitor web activity and block gaming sites. 

 

Norton Safety Minder is designed such that it should not interfere with other programs that connect to the web. 

 

I was able to successfully login, connect, and play Toontown even with norton safety minder running, though the safety minder does appear to be blocking the requests based on the gaming category.

 

So the gaming category must be unselected to allow users to play toontown.  We'll have our development staff take a look at what's going on with that. The next step will be to add a security product to see if that may be affecting the application.

 

My suggestion to those having problems right now would be to check to see that they have fully updated their operating systems using windows update, so we can eliminate that from the list of causes.

 

I will post an update with more info as I get it. 

 

 

Message Edited by andrew_d on 10-14-2009 12:58 PM
Andrew D
QA Specialist
Symantec Corp.
Contributor
robmp11
Posts: 13
Registered: ‎02-28-2009

Re: Disney's Toontown

Im fully updated with all my windows updates as of now 10-16-09  here is a screen shot of most all of the updates I have installed.

 

windows-updates.JPG

Administrator
KatieQ
Posts: 4,885
Registered: ‎04-09-2009

Re: Disney's Toontown

robmp11,

 

Thanks for your reply.  Did it help after you ran the Windows updates?

 

Thanks,

Katie

Contributor
robmp11
Posts: 13
Registered: ‎02-28-2009

Re: Disney's Toontown

No change been up to date on updates and even no changes as of 13 of October Microsoft big patch Tuesday. No luck

Administrator
KatieQ
Posts: 4,885
Registered: ‎04-09-2009

Re: Disney's Toontown

robmp11,

 

I  just sent you a PM.  You could access the message by clicking on the icon_notes_mail.gif icon in the upper right hand corner of the page.

 

Thanks,

Katie

Contributor
draexo
Posts: 16
Registered: ‎11-17-2009

Re: Disney's Toontown - Norton Online Family is THE SMOKING GUN

[ Edited ]

Wow. This is major Deja-Vu for me.

I have been trying to figure out why some of our computers could no longer access Toontown and others could.  Disney's insists it is a firewall issue.  But all my machines - six machines in total - run either Norton 360 v3 or NIS 2010.  No problems.  I had installed Norton Online Family on three of the machines my kids use.  And now Toontown can not access the server on those three machines.  Well, I disable Online Family and I still can not access the server.  I figure it must be something else, so I totally disable the firewall, and Norton Online Family... and I still can not access the server.  I just picked a laptop - now as I type this message - and made sure the Windows updates are current, they are.  I disable Online Family... nope, I can log in, as always, but Toontown can not load the playground.  (Above when I mention Toontown can not access the server, that is what I meant - I am able to put in account info and get to the main page, but when attempting to get to the server to play the game, it fails).  I just now REMOVED Norton Online Family and then I reboot.  Guess what.... I can NOW play Toontown on that computer!

 

It would seem to me that I have a 'smoking gun' in the Norton Online Family program.   What concerns me more is that even though I disabled the program from the menu, it took a full uninstall to get access to Toontown back.

 

These computers are all different... all Vista, one is 64 bit, two are 32 bit.  So now I know that doing an uninstall of Norton Online Family will allow me to connect to Toontown and play.... but I really like the program.  

 

Does Norton plan on fixing this issue?  And why does the disable option not allow Toontown to work?

 

Thanks

Andy

 

Just tried other two laptops.... a full unistall of Norton Online Family resolves my connection problem with Toontown's server on all these laptops. 

 

These laptops are all different.... Toshiba Satellite with Vista Ultimate 64, Dell with Vista Home Premium 32 bit, and Acer with Vista Ultimate 32 bit.  All are up to date on updates.  All three of the machines were redone to factory defaults at the end of August in preparation for use for school and all updates applied.  Two of the machines hardly saw any use and the one was heavily used and populated with various programs.  

 

 

 

 

Message Edited by draexo on 11-17-2009 12:09 PM