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Computers not turning off after completing scan

I have 2 PC's running Windows 7 and Norton Internet Security 22.5.2.15. Everything was fine until yesterday on both machines until yesterday. Latest Windows secrity patch installed and, unusually, on restart norton ran a perfomance fix on both machines. The windows action centre then reported firewall and virus protection off messages despite Norton saying "protected". This problem was fixed by perfoming a reboot and messages have disappeared from Action Centre on both pc's. Unfortunately, both pc's now exhibiting another proble. Every evening on both pc's we run a scan (sometime quick, sometimes full) and choose the turn off computer option for when scan completed. On completion of scans, the computers do not shut down and Norton screen still showing, after completing scan.

A fix for this frustrating problem (avoiding re-installation) would be gratefully appreciated.

Many thanks in advance.

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Re: Computers not turning off after completing scan

I re-booted and tried several manual scans yesterday with the turn off option chosen but computer remained on every time. Then....late in the evening before going to bed....My wife ran scan on her pc and it shut down.........I ran scan on my pc and it shut down! When I booted my pc this morning I ran live updates and then ran scan and pc duly switched itself off on completion!

I must say that since move to 22 version from 21, Nortons behaviour has been somewhat erratic (not always switching off, and erroneous messages appearing in action centre etc). The update from v 21 to v22 was also painful and not as straightforward as usual updates.

I am not marking my problem in my initial post as solved as I have no idea what caused the issue, or how late last night it seemed to fix itself......i will see how next few days go......

I have happily used Norton trouble free for some years but recent experience of "updates" etc has started to reduce my confidence in package. I hope that the inevitable future patches/updates to sort issues when Windows 10 come out does not lead to yet more problems to users who plan to say with Windows 7. I am planning to move from Norton Internet Security to Norton Security very soon and am somewhat apprehensive of yet more issues.....

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Re: Computers not turning off after completing scan

After a couple of days with all working normally, computer shutting off on completion of scan as requested, the problem has suddenly returned! Yesterday and today the computer stayed on rather than switching off when I set scan before going to bed! Any solutions to this annoying issue that seems to have come with the latest version of Norton Internet Security gratefully received.

Accepted Solution
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Re: Computers not turning off after completing scan

Hi, MHaff. While you may not fancy a reinstall, it really is a painless procedure most of the time, and usually quick as it replaces a possibly corruped install with a clean one.  http://www.norton.com/nrnr

If used, please read the Before you begin note and run live Update after, until no more are found. Reboot for good measure.

Windows 10 Home X 64 Norton Security Premium Current
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Re: Computers not turning off after completing scan

Thanks for reply. As suggested I have followed instructions and re-installed, run live update, run quick scan (computer did switch off as requested) and rebooted. All fine for now.....will monitor for a while to see if problem comes back again. Fingers crossed this has fixed things.

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