I have zeus virus on my laptop and Norton 360? how do I get the zeus virus off? customer support could not....
Hi, eleer. Time to try one of the free malware removal sites we recommend.
Do nothing more to fix things yourself.
Pick one of the sites, and an expert will help clean your system.
Stay with that person, until your system is declared clean.
http://www.bleepingcomputer.com/ (link is external)http://www.geekstogo.com/forum/ (link is external)http://www.cybertechhelp.com/forums/ (link is external)http://forums.whatthetech.com/ (link is external)http://qmalwareremoval.freeforums.net/ (link is external)
I have Norton 360 and still got this virus. Why is that? Norton runs, says no threats found but I managed to get rid of it, hopefully.
May I ask how do you know you have zeus if you AV doesn't detect it at all?Do you have another AV installed?
I do not, only Norton 360. Zeus is called a virus but it's more like malware. A screen popped up telling me I had the virus and needed to call a phone number 'to get it fixed'. I know better than that but it froze my computer to where I couldn't do anything. It wouldn't let me shut down and when I did a restart it went to the same screen. I read in another thread here that someone fell for it and had to send money to get it fixed and on a regular basis to 'keep it from coming back.'
That is not the Zeus virus,but an ad pop up and the way it was coded, it seems to have locked up your browser. You say Norton Support could not remove, or could not detect it?
Either way, if you want piece of mind, go to one of the sites F 4 E listed above. They are malware removal experts and can tell you if your system is infected.
Added suggestion to stop these ad pop ups is to install an ad blocker add on in your browser.
Sorry, I think I misspoke about it being a virus. Norton didn't detect it but understandable if it was 'just' an ad pop up. I have since put on a malware removal tool since Norton didn't find it. I'm apprehensive about installing Chrome again on my machine although am more knowledgeable from this experience. Any suggestions re: a good ad blocker? Thanks for your comments.
Norton did not find it, because there was nothing to find. You do not appear to have been infected. You just got an ad pop up. It could have been selling insurance or any other service. In this case it was designed to scare you into calling the number and paying for their service to remove this fictitious malware. You got this pop up from whatever web site you were viewing at the time. It is not resident on your computer.
I personally use Ad Block Plus, but others here use other add ons, Some even use No Script add on to stop Java Script attacks on your browser. Just look for ad blocker in your browser's add on store.
Thanks. I put Ad Block Plus on prior to seeing your message and figured it wasn't found by Norton because it wasn't an actual virus but thought it was malware that should have been found. Lesson learned about having an ad blocker. I know which site I was on and assumed that's where it came from even though I have been to that site many times before.