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好评0

On my IPhone secure vpn very hard to connect

Many time it is very hard to connect the secure vpn on my I phone and if finally I am connected. After a while I need to connect again. Because I see I am not connected. Thanks Isaac.

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好评0

Re: On my IPhone secure vpn very hard to connect

What version of Norton Secure VPN are you using?

What version of iOS do you have?

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: On my IPhone secure vpn very hard to connect

Version. 3.3.0.1837 iOS 12.3.1
好评0

Re: On my IPhone secure vpn very hard to connect

Are you seeing any error messages when you have difficulty connecting? Have you tried changing the Virtual Location Country in the app?

Things happen. Export/Backup your Norton Password Manager data.
好评1 Stats

Re: On my IPhone secure vpn very hard to connect

Sometimes server error. I did not change virtual location. If I disconnect my WiFi it is better.
好评0

Re: On my IPhone secure vpn very hard to connect

If you are disconnecting wifi and finding things are better, it sounds like an issue with your wifi signal. Does your device show a strong wifi signal when you see these connection problems? You may need to restart/power cycle your router to get it all reset.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

Always the signal is at maximum. When I restart my device the connect is very fast. But some times I see that again no connection and I need to connect again and again.
好评0

Re: On my IPhone secure vpn very hard to connect

See if you can find any battery optimization settings for Norton VPN in your Android App Settings. Disable any optimization for Norton VPN and test again.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

I am using I phone 8 plus not android. I did not find battery optimization setting for norton VPN.
好评0

Re: On my IPhone secure vpn very hard to connect

Sorry. My bad on the Android suggestion. That was for another thread.

I'm wondering if this is not something that got introduced with the iOS 12.3.1 update. 

When I restart my device the connect is very fast. But some times I see that again no connection and I need to connect again and again.

When you say no connection, is it just the VPN is not connected, or your network connection that has dropped?

Is the virtual location setting set for your actual country location?

Do you also have Norton Mobile Security installed on your device? If so, what version? Try disabling the Web Protection feature and test to see if you still have connection issues.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: On my IPhone secure vpn very hard to connect

If the VPN not connected. So also my network connection is dropped. The virtual location is auto. I am testing also to my location. I installed the latest version of norton mobile security. I will try to disable the feature of web Protection.
好评0

Re: On my IPhone secure vpn very hard to connect

I do not use my iPhone much for anything other than a phone. But I did set things up to test today, and I am able to verify your issue is also happening on my device. Not sure if the iOS update to 12.3.1 has anything to do with it.

As I suggested earlier, when I disable the Web Protection feature in NMS, the VPN is able to connect almost instantly. I have submitted logs through the NMS Help - Send Error Report link. If you can do likewise it would help with the diagnosis.

To submit logs, try connecting the VPN with all features in NMS active. When you see a problem making the connection, disable the Web Protection in NMS and try the VPN again. If it works correctly, then open NMS and tap on the three bars at the top left of the screen. Then tap on Help. Tap on the link to Send Error Report. That will gather logs to send to Norton. Be sure to note your forum username, and a link to this thread. After you submit logs, please post back here and I'll let my contacts know to look for your logs.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

You right. I disabled the feature of web protection and the vpn connected very very fast. I sent error log to norton. But I do not succeed to send the link to the forum. How can I do it next time? The main thing if I disable the feature of web protection and to connect the Vpn. Was very fast.
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Re: On my IPhone secure vpn very hard to connect

Now when the feature web protection is disabled the network much faster.
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Re: On my IPhone secure vpn very hard to connect

Thanks for confirming what I had seen about the Web Protection feature. And thanks for sending the logs. I'll let my contacts know to look for them.

For future reference. To add a link to your forum thread....Use Safari to navigate to your forum thread. Then highlight the URL in the address bar, and copy that. Then go back to the submission email being created and add it in the Case Number section. 

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

FW: [Error Report] NMS/1308 iOS/12.3.1 XJB6YG2K4PTC
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Re: On my IPhone secure vpn very hard to connect

Thanks

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

Yesterday I updated with the new version of Secure Vpn and again not easy to connect. Even after disabling the feature of Web Protection. I sent again error log to Norton. Isaac
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Re: On my IPhone secure vpn very hard to connect

Thanks for the update. 

What version of the VPN are you now using?  My wife and I are still on ver3.3.0.1837, and last night, she could not connect to VPN server, but I could. ????? This morning, both of our devices connect almost instantly.

I see there is an update to ver 3.3.1. I'll get that and test again.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

Version 3.3.1.1888
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Re: On my IPhone secure vpn very hard to connect

I have updated my Norton contact with more information on other connection issues I have seen that appear to be related to the VPN. I'll let you know if I hear anything.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

Thanks. Yet if I have some luck sometime is better.
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Re: On my IPhone secure vpn very hard to connect

Look for an update to NMS in the App Store app. I found that seemed to fix the issue with the VPN starting when Web Protection is enabled.

Let me know if this helps.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

I wait to the update and inform you. Thanks
好评0

Re: On my IPhone secure vpn very hard to connect

Check your NMS version. I am now on v 1.3.3.1313.   It is being phased in, so it may take a few days for you to get it. Just keep trying.

Things happen. Export/Backup your Norton Password Manager data.
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Re: On my IPhone secure vpn very hard to connect

I am using the same version. I checked right now.
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Re: On my IPhone secure vpn very hard to connect

Yet. Connecting. Again and again hoping to solve the issue. Always I am looking to any update.
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Re: On my IPhone secure vpn very hard to connect

It seems now okay. Depending on the network connection. Thanks Isaac

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