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360 VPN not same as stand alone version

Not unlike many posts I want to add that I also upgraded from Norton security premium with VPN included as stand alone program to 360 with it advertised as included. I have had 45 mins of support but no solution and connected to the VPN specialist dept...that did not answer. The VPN I had with NIS worked fine and had the option to have it started as a service on PC start and auto connect . I could have the icon on the bottom ribbon showing the app and if it was operational, just like Norton security. This is what is required as a minumum to have a controlled security as described and is normal for VPNs. However VPN starts as a service but the autoconnect does not connect. There is no icon to check to easily see if there is an issue and if it has a connection. To stay secure you are not going to remember to manually connect when you may need to. So , this 360 product has been missold in my opinion as having the Norton VPN, not a watered down version. As there is a stand alone version that works.....as I say, until 360 is as was advertised,offer VPN free with NIS as 2 seperate programs as a replacement. Norton? So unless there is something I have missed, I believe Norton should offer the VPN app as a seperate app until they can get it to work properly in 360. However the standalone VPN does not work when 360 is installed.

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好评1 Stats

Re: 360 VPN not same as stand alone version

Bobski007:

 As there is a stand alone version that works.....as I say, until 360 is as was advertised,offer VPN free with NIS as 2 seperate programs as a replacement. Norton? So unless there is something I have missed, I believe Norton should offer the VPN app as a seperate app until they can get it to work properly in 360. However the standalone VPN does not work when 360 is installed.

I'm not a fan of integrated solutions.  Norton should offer VPN as stand alone program that will work when 360 is installed....regardless.  Just me. 
Thanks

好评1 Stats

Re: 360 VPN not same as stand alone version

If you still had time left on your old NIS and VPN, and you accepted the free upgrade offer to 360, you may be able to contact Norton Support and ask them to reverse the upgrade and reinstate the older subscriptions. That way you could wait and hope Norton sorts out the current problems with the VPN in 360 before your subscriptions run out.

www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: 360 VPN not same as stand alone version

Thanks for response, I am glad you agree. Cheers

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Re: 360 VPN not same as stand alone version

Thanks for idea. Unfortunately my case is simply a renewed subscription for what was sold as a package being 360 (of NIS and VPN + bits). A week or so added to my 1 year that was remaining with NIS+VPN so reverting to does not really solve issue as I require protection in a few days. Cancelling and buying seperate is very expensive alternative to the package sold to me.Norton are steering people down the 360 route and not clarifying to people that it is not equivalent to the individual packages. Norton support tell me it is. Hence I saw the only solution is they allow a licence for the 2 stand alones as substitute until they can sell exactly that. Of course I can cancel the lot if unhappy. However why should I.  I cannot even write an email to Norton. Phoning takes hours. Chat line are not geared to respond to such a query . Do you know an alternative way to get my opinion heard? Do Norton read these forums?

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Re: 360 VPN not same as stand alone version

 Cancelling and buying seperate is very expensive alternative to the package sold to me.

That is not what I was suggesting. You cannot buy the older Norton Security or Norton Internet Security products any more. What I was suggesting was to ask Support to change your subscription from the new 360 to the older subscription you had before. At least one other user was able to get this from Support.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: 360 VPN not same as stand alone version

I have Norton 360 (8.5.3, build: 115) running on a MacBook Pro (macOS Catalina, 10.15.2).

Time and again Norton Support has helped me to make Secure VPN work and it looks like it works – for around 4 days, but I have to start it manually. Then suddenly it is impossible to launch Secure VPN.

Now I wait for new contacts with Norton Support, it has been scheduled two days from now.

Is there some kind of timer connected to Secure VPN?

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Re: 360 VPN not same as stand alone version

I have 360 +Win10.

Relating to the points you raise with this version I find that provided I do not turn off or restart the PC the VPN continues to run and there is no timer. I do not know as yet any other reason for it to cut off.eg a power surge, who knows.

It has no auto connect and unless you continually check, you do not know if your selection on the UI of turning it on is still running.

How did you know that after 4 days it had stopped running.? Could it have stopped before that and you did not know, leaving you unprotected?

I simply find it bizarre that this is considered as protection you can rely on.

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