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Deleting Expired Trial Versions From Norton Account?

Hello,

There are five expired trials of Internet Security in my Norton Mamagement . . .

Is there a way to remove them to make things less cluttered?

Also, when I click on the Internet Security icon in the tray of each of the three computers that are on my current 3 computer license, each one shows it is covered. However, one of them does not show in my Norton Account in Norton Management. Any ideas?

Thanks and Regards,

Bob

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Re: Deleting Expired Trial Versions From Norton Account?

"Is there a way to remove them to make things less cluttered?"

No there isn't...

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Re: Deleting Expired Trial Versions From Norton Account?

Hi trainthemnow:

Further to ferenzz's reply, you cannot delete the icons for the trial versions but your can log in to Norton Management at https://manage.norton.com, click on the Products link and then select Active from the Show dropdown list to hide your inactive subscriptions.

I'm not certain if I understand your second question.  Go to the computer that doesn't appear your Norton Management, open the Norton GUI and select Support | Subscription Status to re-sync that computer with your account.  Then go back into Norton Management and choose the My Devices tab.  Are three devices listed there, or do you just not recognize the name of one of the computers?

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MS Windows 32-bit Vista Home Premium SP2 * Firefox 32.0 * IE 9.0 * NIS 2013 v. 20.5.0.28
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

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Re: Deleting Expired Trial Versions From Norton Account?

ferenzzz and Imacri, thanks for your help!

Imacri, you said:

>>I'm not certain if I understand your second question.  Go to the computer that doesn't appear your Norton Management, open the Norton GUI and select Support | Subscription Status to re-sync that computer with your account.  Then go back into Norton Management and choose the My Devices tab.  Are three devices listed there, or do you just not recognize the name of one of the computers?<<

Sorry if I wasn't clear . ..

Let me try it this way.

If I log into Norton Management, Click on "My Devices", then click on "All Devices", Then click on "Windows", I see two of my three computers.

But if I click on "My Account", then click on "Product Details", then select "Show>Active", (to get rid of the trial versions), then click on Norton Internet Security (that has three computers registered to it), then all three computers show up???

Also, I had renamed the two that are visible in "My Devices" to more user-friendly names, but the old names still show when I go into My Account>Product Details>Show>Active>NIS

See the attached screenshots (I removed the product key, etc.). . .

Thanks again!

Regards, Bob

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Re: Deleting Expired Trial Versions From Norton Account?

Hi trainthennow:

Go to Settings | General | Other Settings | Remote Management and ensure that Remote Management is turned on so that Norton Management can remotely detect the status of your computer.  Then go to Suppport | Subscription Status to re-sync to the Symantec server and note the days remaining on your subscription in the pop-up.  It should match the days remaining at the bottom of your main GUI.

Do this on all three computers and ensure that all three have the same number of days remaining on the subscription.  If one computer has only 25 days remaining, for example, it might still be a trial version that hasn't been activated with your 25-digit product activation key yet - device RLM-PC-PC is the likely candidate since NIS was just installed on 28-Aug-2014.  Then log out and log back into Norton Management and see if the third computer has reappeared.

If you still can't figure out what happened to the third computer, you should contact Norton Customer Service via Live Chat at www.norton.com/chat.  They can access your account and see what's going on.  I suspect you somehow used two of your installation seats on the same computer (which is hard to tell now that you've changed your device names) or that you've created a second Norton Management account using a different e-mail address when you registered one of your installations.

EDIT:

This all assumes you're actually using Norton Internet Security and not Norton 360 Multi-Device that allows you to install N360 on a mix of WIndows PCs, Macs and mobile devices.  My comments above assume that all three of your installaions are on PCs running a Windows OS.

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MS Windows 32-bit Vista Home Premium SP2 * Firefox 32.0 * IE 9.0 * NIS 2013 v. 20.5.0.28
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

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Re: Deleting Expired Trial Versions From Norton Account?

Thank you, my friend!

Remote Management was turned "OFF" on the machine that was giving me trouble.

As soon as it was turned on, it showed up in "My Account" in Norton Management.

The only enigma now is why the original computer names still show in My Account>Poduct Details>Active>NIS . . .

But that's kinda academic.

Thanks again - - -YOU DA MAN!!!

Regards,

Bob

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Re: Deleting Expired Trial Versions From Norton Account?


trainthemnow wrote:

Remote Management was turned "OFF" on the machine that was giving me trouble.


Hi trainthemnow:

Glad to hear you've solved at least one mystery.  Credit for that solution goes to Krusty13.  I recall reading one of his posts about the Remote Management setting but when I searched the forum I couldn't find the correct thread to provide a link.

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MS Windows 32-bit Vista Home Premium SP2 * Firefox 32.0 * IE 9.0 * NIS 2013 v. 20.5.0.28
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

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Re: Deleting Expired Trial Versions From Norton Account?

Windows 10 x64 1903
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Re: Deleting Expired Trial Versions From Norton Account?

Hi Krusty13:

Yes, that's the post I was looking for.  Thanks for the link.

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