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好评3 Stats

'Kudos & Me too' lists aren't clickable

The previous layout of Norton Community forum allowed to see how gave kudos to a specific post or who pressed the 'me too' button on a problem/bug report.

But the new layout seems to be missing this feature.

Would it be possible to implement this? They are especially useful on the Beta board, because one can see who had the same issue/bug with the beta product.

回复

好评0

Re: 'Kudos & Me too' lists aren't clickable

Correction:

"The previous layout of Norton Community forum allowed to see how* gave kudos..." *=who

----

Also, Edit post option is missing too.

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Re: 'Kudos & Me too' lists aren't clickable

Sounds good. Thanks for the suggestions. You're correct; that's not implemented in the current version, but it is something we're considering for the future. Thanks for your help.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: 'Kudos & Me too' lists aren't clickable

Hi tbalint444444.

Thanks for making that point about seeing who gave Kudos.  Maybe you will persuade Tony where I failed.  

There is an edit function for all your posts and they are editable for 60 minutes.  However the options/access to edit are different if you make the first post in a thread or reply to a thread.

If as in your first post here you start a thread then you need to go back to that post and look at the top of your post (just above your avatar) for an EDIT tab.  That ... allows you to edit it.

For a reply within the thread the edit button is at the bottom left of your post.  Odd I know but that is how it has been implemented.

[I just used that last feature to add the images to this post.]

I hope that helped.

Mike
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Re: 'Kudos & Me too' lists aren't clickable

Actually, there is now an "Edit" button, except that it has been made to last only for 60 minutes after the message is posted or edited. This seems to me like a double-edged sword. In my opinion, I would have it there permanently, except if there are any technical considerations involved that would recommend the current short-lived solution. Are there?

Lin Yu 

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Re: 'Kudos & Me too' lists aren't clickable

Hi Lin Yu.

I think editing a post after making it is dangerous, as people may have read it and remembered it as it was.  The "new" flags do not show that posts were edited and so users can completely miss any changes in edited posts.  Also threads are "threads", a string of statements.  If you change your post after I make my reply it may make my post meaningless or appear foolish.  So  I would normally say that editing a post is not a good idea.  But sometimes it can be helpful to clarify a point or correct an error.  So on balance I think 60 minutes is a reasonable compromise.

You can always make another post saying ... despite what I said above I now think... or whatever.  

I hope that makes sense.

Mike
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Re: 'Kudos & Me too' lists aren't clickable

Actually, there is now an "Edit" button, except that it has been made to last only for 60 minutes after the message is posted or edited. This seems to me like a double-edged sword. In my opinion, I would have it there permanently, except if there are any technical considerations involved that would recommend the current short-lived solution. Are there?

Lin Yu 

It's always had a one hour limit but never said so! Now it warns you and counts down .... 

Hugh
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Re: 'Kudos & Me too' lists aren't clickable

Hi tbalint444444.

Thanks for making that point about seeing who gave Kudos.  Maybe you will persuade Tony where I failed.  

There is an edit function for all your posts and they are editable for 60 minutes.  However the options/access to edit are different if you make the first post in a thread or reply to a thread.

If as in your first post here you start a thread then you need to go back to that post and look at the top of your post (just above your avatar) for an EDIT tab.  That ... allows you to edit it.

For a reply within the thread the edit button is at the bottom left of your post.  Odd I know but that is how it has been implemented.

[I just used that last feature to add the images to this post.]

I hope that helped.

Hi Andmike,

Thanks, this indeed was a helpful post.

Yes, I found it if I simply reply to thread, there's an 'edit' link under the post. But for a new thread, I would have never found it without your help. And actually I think the older layout was MUCH better than this new forum.

Sounds good. Thanks for the suggestions. You're correct; that's not implemented in the current version, but it is something we're considering for the future. Thanks for your help.

@Tony_Weiss Thanks for the info, Tony, I hope you will reconsider this.

好评5 Stats

Re: 'Kudos & Me too' lists aren't clickable

Tony_Weiss:

Sounds good. Thanks for the suggestions. You're correct; that's not implemented in the current version, but it is something we're considering for the future. Thanks for your help.

Hi Tony

The ability to see who gave kudos to a post isn't optional. Without this feature, the Norton Community becomes soulless and sterile. Without the audit trail that the 'who gave me kudos' feature provides, a Norton Community member has no way of knowing if a real person kudoed their post or if the kudo assigned was the result of a forum software content-approval algorithm. The lack of this feature disrupts the inherent camaraderie present in the Norton Community Forums.

This isn't the first time that we've experienced an outage of the 'who gave me kudos' feature. When you moved the "Give kudos" star from under the Community Member's name to the Reply area of the forum posts in a forum software update, the ability to see who gave kudos to a post wasn't initially available. This issue was quickly addressed so that forum members could resume seeing who gave kudos to their posts.

Why is resolving this issue important?

Norton Community Guru SendOfJive descibes the feeling that this issue invokes well in the following posts in relation to a similar issue raised back in 2011 in response to Symantec giving Norton Community Gurus the power to mark posts as a Solution without providing an audit trail showing WHO actually marked the post as a solution:

https://community.norton.com/comment/3658023#comment-3658023

I am requesting that none of my fellow gurus mark any of my posts as the solution in any thread.

Sorry to have to disagree with everybody, but I cannot see where any third-party housekeeper, guru or not, could possibly know or care more about whether a problem has truly been solved than the person who actually came to the forums for help in the first place. The most satisfying and rewarding thing for me on the forums is when someone I helped takes the time to come back and mark one of my posts as the solution. It seems we want to kill that. It seems we now prefer that rather than a personal acknowledgement from the person in need, a solution should be nothing more than a meaningless exercise of authority by someone who thinks they are more qualified than the person with the problem to know if there has been a resolution or not. And that someone can remain anonymous, no less.

No, thank you. I think most of the arguments so far have been specious. So what if the wrong post is marked "Solved?" The thread is still listed as solved in a search result. Read the thread and somewhere in there you will find the answer or combination of answers that led the OP to a resolution. Do we really need every post that correctly points a user to Customer Support to be marked "Solved?' Do you really think that coming up with 20 search results pages with every entry marked "solved" is going to make life easier?? And if getting threads marked solved is so critical, why is it that there is so much misinformation being posted that contradicts existing vetted solutions?

Anyway, I will not be marking any threads, other than those I have started myself, as solved, and I ask that the gurus respect my wishes to let each OP decide if I have been helpful to them or not.

...and this:

https://community.norton.com/comment/3658073#comment-3658073

Its not a matter of integrity or ability. It's just that when I respond to an OP that I am glad that I was able to help them solve their problem, it would be nice to know if it was actually the OP who thought I solved their problem. In my view this change depersonalizes the forum in favor of something that may not really be all that necessary or beneficial, And I don't look forward to having to wade through a sea of "solved" threads to find the one truly revelatory answer I was looking for.

Please review the information provided above and let us know your thoughts on this issue.

Thanks

PS: tbalint444444 and Andmike; I kudoed some of your posts in this thread.

好评3 Stats

Re: 'Kudos & Me too' lists aren't clickable

elsewhere wrote:

The ability to see who gave kudos to a post isn't optional. Without this feature, the Norton Community becomes soulless and sterile. Without the audit trail that the 'who gave me kudos' feature provides, a Norton Community member has no way of knowing if a real person kudoed their post or if the kudo assigned was the result of a forum software content-approval algorithm. The lack of this feature disrupts the inherent camaraderie present in the Norton Community Forums.

I'm personally not that concerned about being able to identify who gave my post a kudo, but it would be nice if I could view the Latest Activity in my account and see how many kudos were given to each of my posts so that I could quickly tell which replies were most valuable to other users.

I strongly agree that there has to be an audit trail showing who marked a post as the solution.  No one but the OP should be allowed to mark a thread as solved, and it drives me buggy when I get an e-mail notification saying "insert username here has marked a thread you've been following as solved" when that user isn't the OP of the thread.

好评0

Re: 'Kudos & Me too' lists aren't clickable

Imacri wrote:

I'm personally not that concerned about being able to identify who gave my post a kudo, but it would be nice if I could view the Latest Activity in my account and see how many kudos were given to each of my posts so that I could quickly tell which replies were most valuable to other users.

I strongly agree that there has to be an audit trail showing who marked a post as the solution.  No one but the OP should be allowed to mark a thread as solved, and it drives me buggy when I get an e-mail notification saying "insert username here has marked a thread you've been following as solved" when that user isn't the OP of the thread.

Hi Imacri,

I just kudoed some of the posts in this thread, yours included:  while regarding the first paragraph I'm of elsewhere's opinion ,

I fully agree with the first part of your second paragraph , i.e. "I strongly agree that there has to be an audit trail showing who marked a post as the solution.  No one but the OP should be allowed to mark a thread as solved..."  

(I'm not sure I understand correctly "...I get an e-mail notification saying "insert username here has marked a thread you've been following as solved" when that user isn't the OP of the thread."   As far as I know only the user who created the thread can mark a thread as solved, although on the previous platform also gurus could mark a post as the solution, in addition of course to the Forum Staff.   On this new platform I still have to understand how it works but I guess that Forums Staff still has this power.)

Cheers!

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
好评0

Re: 'Kudos & Me too' lists aren't clickable

I fully agree with you,  Elsewhere. I have also kudo'ed your post.

好评0

Re: 'Kudos & Me too' lists aren't clickable

" The ability to see who gave kudos to a post isn't optional."

And how about completely remove the ability to give or receive kudos???

It's a "good" feature, but many many users from the most highly ranked to newbies, do not always serve it's initial purpose, I'm observing some "alliances" for the kudos feature.

Personally, I'm finding this feature not useful, IOW, I'm not a kudos addicted person.

See now, my rank shows, by mistake, Norton Fighter,(rank mentionned because in theory it's also kudos related), so what?? does it make me more smart?? more knowledgable?? more happy?? more respected??

certainly NOT..

Other may have that illusion...

Best wishes,

好评0

Re: 'Kudos & Me too' lists aren't clickable

Fortunately, there are different thoughts between us, otherwise we will be like robot

Sandro
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Re: 'Kudos & Me too' lists aren't clickable

I would not recommend the reappearance of ' who kudoed this' feature. Its totally unnecessary and may lead to partiality. Kudos is meant to say 'that was a nice point buddy' / 'i too have the same opinion' / ' your style and content is exceptional' / ' yours was helpful ' or simply 'i like it'. Why should anyone who like to do it anonymously, be listed publicly? About marking a post solved, some users wont mark the posts as solved even if they got it solved completely and mentions it (may be due to lack of experience). In such cases, the power of Gurus shall be executed after a specific amount of time. As Sandro mentioned in another thread, people tend to give more value to highly / kudoed rated posts and posts marked as solution.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: 'Kudos & Me too' lists aren't clickable

 As Sandro mentioned in another thread, people tend to give more value to highly / kudoed rated posts and posts marked as solution.

That should be the best option for a user who is trying to solve his problem.
If there is a solution that has been accepted and approved by many, this is often the one that led to a solution to a problem on that issue, IMO.
Do you agree, CV?

Sandro
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Re: 'Kudos & Me too' lists aren't clickable

Yup, thats right.... :)
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
好评0

Re: 'Kudos & Me too' lists aren't clickable

The ability to see the giver of Kudos is a feature we have queued, though it is not an urgent one. I understand some folks are very passionate about it, and I'm sorry that it is not prioritized higher for you. I agree that it's helpful, but I think the community functions without it. I'm sorry you feel it is sterile without that - I think the community is incredibly lively without it. What better example than this lively thread?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: 'Kudos & Me too' lists aren't clickable

And hopefully, Tony, you have also queued the retrieval of the Kudos from old threads, where Kudos seems, so far, to have been lost in the move.  

Mike
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Re: 'Kudos & Me too' lists aren't clickable

Apostolos said:

" The ability to see who gave kudos to a post isn't optional."

And how about completely remove the ability to give or receive kudos???

It's a "good" feature, but many many users from the most highly ranked to newbies, do not always serve it's initial purpose, I'm observing some "alliances" for the kudos feature.

Personally, I'm finding this feature not useful, IOW, I'm not a kudos addicted person.

See now, my rank shows, by mistake, Norton Fighter,(rank mentionned because in theory it's also kudos related), so what?? does it make me more smart?? more knowledgable?? more happy?? more respected??

certainly NOT..

Other may have that illusion...

Best wishes,

This issue has nothing to do with kudo counts; in recent years I have lost more kudos than I have gained. With regards to forum ranks, please read the following thread that I created back in February 2012, in it's entirety:

https://community.norton.com/forums/forum-rank-new-privilege-request

Hopefully the Forum management team will re-evaluate my original request for rank-based privileges once the teething issues associated with the new Forum have been resolved.

好评0

Re: 'Kudos & Me too' lists aren't clickable

Nikhil_CV wrote:

I would not recommend the reappearance of ' who kudoed this' feature. Its totally unnecessary and may lead to partiality. Kudos is meant to say 'that was a nice point buddy' / 'i too have the same opinion' / ' your style and content is exceptional' / ' yours was helpful ' or simply 'i like it'. Why should anyone who like to do it anonymously, be listed publicly? [...]

Giving kudos is a positive gesture, as you've described. Can you please describe a scenario or situation where a forum member giving kudos would want to remain anonymous?

Thanks

好评0

Re: 'Kudos & Me too' lists aren't clickable

Totally agree with you, elsewhere, and you got a kudos from me :-)

Your Norton Ladybug.
好评4 Stats

Re: 'Kudos & Me too' lists aren't clickable

Tony_Weiss wrote:

The ability to see the giver of Kudos is a feature we have queued, though it is not an urgent one. I understand some folks are very passionate about it, and I'm sorry that it is not prioritized higher for you. I agree that it's helpful, but I think the community functions without it. I'm sorry you feel it is sterile without that - I think the community is incredibly lively without it. What better example than this lively thread?

I wouldn't exactly describe this thread as being lively due to the low number of individual Community members participating in this discussion. In contrast, I would consider the following thread to be very lively:

https://community.norton.com/forums/norton-2015-v22-upgrade

The following Forum board (when it was active) would have also been considered very lively, primarily due to the new thread creation velocity and the number of hot topic discussions:

https://community.norton.com/forums/norton-security-norton-security-with-backup-public-beta

Anyway Tony, thanks for advising that the ability to see the giver of Kudos has been queued for implementation. Given the current usability issues with the new forums, I agree that implementing this feature is non-urgent.

Regarding sterile: as I mentioned earlier, my view is that the lack of this feature disrupts the inherent camaraderie present in the Norton Community Forums. To illustrate, step back and put yourself in the shoes of a new Norton Community member. Let's say that this new member makes a post that attracts five kudos. Under the current forum (new), this new member has no way of no way of knowing who gave them the kudos; it's simply a number 5. Under the old forum, however, this same new member would have been able to click on the number 5 and discover who gave him/her the kudos in question. As it turns out, it was three Norton Community Gurus and two other Norton Community Members who gave the new member kudos. New forum vs old forum: which of these methods of presenting kudos information is better at encouraging this new member to continue to actively participate in the Norton Community forums?

Food for thought.

好评0

Re: 'Kudos & Me too' lists aren't clickable

Yaso_Kuuhl wrote:

Totally agree with you, elsewhere, and you got a kudos from me :-)

Yaso_Kuuhl I noted this comment but also that neither of the posts by elsewhere, just above your post, show any kudos.  Did you give the kudos to a different post or has the system somehow lost the kudos you gave?

Mike
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Re: 'Kudos & Me too' lists aren't clickable

@ elsewhere, for the sake of telling, I feel I dont want to be tracked for each action (except messages) I do in anywhere. May be that approach was reflected in my message. But since a new feature 'Remove Kudos' replaced the link near to Kudo count, I think the feature to see 'who kudoed this' will be limited to message owner (may be, its all decision maker's wish) .
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
好评0

Re: 'Kudos & Me too' lists aren't clickable

My personal reason for being able to know who Kudo'd me is that there are often threads that do not get marked solved, but the OP will give a kudo to show the information was useful. The thread becomes inactive, and the only way to know the OP even read the post is the kudo trail.

If you feel a need for anonymity, why would you be posting on an open forum? How can it be bad to be recognized for your useful participation?

Things happen. Export/Backup your Norton Password Manager data.
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Re: 'Kudos & Me too' lists aren't clickable

Just as a note: I've removed the 'solved' mark from this thread until this is really solved.

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Re: 'Kudos & Me too' lists aren't clickable

I can see the forum is still under transition. And Windows10 has been pre-launched. So we may need to wait a bit longer to get things fixed and settled..
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Accepted Solution
好评4 Stats

Re: 'Kudos & Me too' lists aren't clickable

Hi Tony and team

Thanks for restoring the ability to see who gave a post kudos. A "Stats" link now appears below the post's kudos count. When clicked, it will display a list of community members who kudo'd the post.

好评0

Re: 'Kudos & Me too' lists aren't clickable

Yes, Thanks for restoring the stats page!

好评0

Re: 'Kudos & Me too' lists aren't clickable

Good things can come to those who wait and when least expected - WHAM, we've got "stats"! 

This thread is closed from further comment. Please visit the forum to start a new thread.