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Error 8504,104

Greetings,

I am trying to find a solution to this error code on a computer of mine.  The error only occurs after the latest patch for Norton 360 is applied and a reboot is completed.  I have verified that there are no other security suites installed (including services and drivers) and verified the computer is not infected (using Autoruns and different virus scanners).  No evidence of rootkit activity or poweliks.  Can anyone assist?

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Re: Error 8504,104

https://support.norton.com/sp/en/us/home/current/solutions/v62545568_EndUserProfile_en_us

Please run Norton LU till no more updates and restart as required.
Windows 8 needs to be shut down correctly for Norton to update properly.
An issue with Windows 8/8.1 is the Fast Start feature.
With this enabled, you never get a full shutdown.
Which is needed by Norton, and other programs to fully update itself.
http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc
http://www.addictivetips.com/windows-tips/what-is-fast-startup-windows-8-disable-it/
W7 may also require a restart to satisfy Norton to fully update itself.

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Re: Error 8504,104

This is a Windows 7 machine.  I followed these steps but ran into the same problem.

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Re: Error 8504,104

agentnateg:

This is a Windows 7 machine.  I followed these steps but ran into the same problem.

Just to verify as to how best to proceed ~ You already performed all steps at outlined here

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Re: Error 8504,104

If you have tried the things bjm_ has suggested with no resolution,

Try clearing all Windows temp files. Then find the Windows/Prefetch folder and delete all the files in that folder. These files help Windows load programs quickly. They will be recreated when Windows is restarted.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Restart the computer once more. The first restarts may take a little longer as the Prefetch files are recreated.

Things happen. Export/Backup your Norton Password Manager data.

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