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youradexchange.com

I have been infected by youradexchange.com.  Norton Internet Security Virus Scan does not fix it and Power Eraser does not detect it.  I have looked at removing it manually but no luck.  

I am running Windows 7 Ultimate, Service Pack one and Google Chrome 39.0.2171.71.

Any help would be appreciated.

回复

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Re: youradexchange.com

Time to visit one of the free Malware Removal Forums recommended by the Community
https://community.norton.com/forums/malware-removal-forum-recommendations

Please be aware that removing Malware is a potentially hazardous undertaking.  
The trained experts at the free Malware Removal Forums will try their best to clean your system and minimize the risk. 
Resist self fixes and using your computer as normal until your system is declared clean.   Please register and start a Thread at one of the recommended Malware Removal Forums.  Follow their rules and instructions.  Be patient...they're busy

qmalwareremoval is very busy....

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Re: youradexchange.com

Thank you for the references.  I have visited the sites and will make a purchase of one of the malware removal programs.  

I have a current active subscription to Norton Internet Security, why did this product not prevent the infection or not able to detect and fix it? 

It frustrates me that we as a community are left to our own devices to fix problems that should have been prevented by Norton.

Regards,

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Re: youradexchange.com

Hi Secureone,
Secureone wrote:
"Thank you for the references. I have visited the sites and will make a purchase of one of the malware removal programs."

They wont ask you to BUY anything or tools. They are doing the removal free!
"It frustrates me that we as a community are left to our own devices to fix problems that should have been prevented by Norton."

We are users like you (except when you see red badges) and this is an open forum. Only a few of us like Quads and Delph have expertise in malware removal, but working on an open forum is very difficult. (thats one of reason why the threat removal forum was taken down)

Certain programs are not detected as malicious by Norton products due to their nature. Majority of these come under category of Potentially Unwanted Application / Potentially Unwanted Program. (PUP/PUA).
They come free with free programs you download from 3rd party sites and are mostly harmless but huge nuisance!

AFTER CLEANUP (work with only one forum untill they declare your machine clean) (no self fixes or actions unless they say), visit How do I stay safe online
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: youradexchange.com

@ Secureone
First there is nothing to purchase.  The FREE malware removal forums are FREE.   DIY is not recommended by the Community.
Second "youradexchange" is adware that you knowingly or unknowingly installed. 

Youradexchange.com is not a malicious domain itself, however cyber criminals are using an adware program to display ads from this domain, thus getting pay-per-click revenue.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this program that is causing the Youradexchange.com redirect. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

A PUP (potentially unwanted program) is a program that may be unwanted, despite the possibility that users consented to download it. PUPs include spyware, adware, and dialers, and are often downloaded in conjunction with a program that the user wants.

Norton differentiates PUPs from other types of malware, such as viruses, Trojans, and worms, which can be safely assumed to be unwanted by the user.

Norton detects PUP's as PUA's once they cross a line determined by Norton.

Potentially Unwanted Program / PUA is an application that is installed along with the desired application the user actually asked for. Also called a "barnacle," in most cases, the PUP is spyware, adware or some other unwanted software. However, what makes spyware or adware a PUP rather than pure malware is the fact that the end user license agreement (EULA) does inform the user that this additional program is being installed. Considering hardly anyone ever reads the license agreement, the distinction is a subtle one.
Malwarebytes Adopts Aggressive PUP Policy  (credit Krusty13)
Malwarebytes PUP Criteria (credit Imacri)

Update and run full scan with your Norton product (normal / safe mode) + on-demand scans with MBAM free (link is external) (orange bar) and / or ESET OnlineScanner free (blue bar) and / or http://www.surfright.nl/en/hitmanpro/   
Please check that all your apps have security patches with PSI free (link is external)
Some members run MBAM Premium + Norton
Norton criteria against PUP / PUA's may not satisfy.
Malwarebytes Adopts Aggressive PUP Policy  (credit Krusty13)
Malwarebytes PUP Criteria (credit Imacri)

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Re: youradexchange.com

Nikhil_Cv

Thanks for the great advice.

I think that I got this malware by trying to upgrade java when I felt I didn't need to.  I got in a hurry and didnt check everything that I should have.  

And then when I went to one of the forums I keyed in my search criteria "youradexchange"  I mistook the add, first thing that came up, for a recommendation and downloaded a trial version of SpyHunter 4.

I think I am back on the right track now.

Thanks again.

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Re: youradexchange.com

Thank you for taking the time to help me.  I have learned a lot in the short time that I have been in this forum.

I will follow the advice that I have gotten and let you know how I go.

Regards

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Re: youradexchange.com

Secureone:

Thank you for taking the time to help me.  I have learned a lot in the short time that I have been in this forum.

I will follow the advice that I have gotten and let you know how I go.

Regards

If you do not have a specific need for Java / JRE  best to not have on machine.  I dumped Java 4 years ago.  Never been prompted as needed by an application.  If it ever is...you can always re-install.  
Please check all your apps have security patches with PSI free (link is external)
 

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Re: youradexchange.com

This may solve the problem for some for some.

My Google Chrome browser was hijacked by youradexchange.com

I would be doing something and 2 more tabs would open up going to "your ad exchange" first and then redirecting to random sites.

Firefox and Internet Explorer were not infected.

I haven't knowingly download anything for several weeks, only automatic program updates.

There were no recent items in my "installed programs" in the control panel.

I updated virus and malware definitions. I did full system scans. About 6 hours of scans.

Norton Security Suite couldn't find the problem or remove it, but it would prevent it from going to dangerous sites.

Malwarebytes paid edition wouldn't touch it. Free Adaware scan couldn't find it.

Finally I went into flash settings and deleted all flash cookies and  site storage, and then deleted all cookies from the Chrome browser,

then I did a restart of my win 8.1 system.

It seems to have worked. I have been online for 3 hours and watched an amazon movie with no problems.

I think that when I watched a free movie from a "dot-IS" site that they set a cookie that phoned home every hour or so after the next time that I did a restart and logged into chrome.

I hope that this helps or points in the right direction.

ps. I'm old and my 20 something daughter helped me.

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Re: youradexchange.com

Dear pji2008

Thank you for your comment.  I have been meaning to come back to this forum to update those who have helped me. Your comments have prompted me to follow up.

I purchased a copy of Spyhunter 4 and ran it.  It found 193 issues and fixed them but it did not fix the problem with youradexchange.com.  I was still getting hijacked on a regular bases.  

I then downloaded a copy of Malwarebytes, free version.  I ran that and it found nothing.  

I took a step back and thought about the comments that were made in this forum about downloading Java.  I then went to Chrome browser\settings\extensions and found a Java Extension that was active.  I disabled it.  I tested the browser and found that it was fixed.  I then went back to Chrome browser\settings\extensions and deleted the extension and I have not had a problem since.  

I am disappointed that Norton nor any other virus protection software that I have tried or use, detect the issue with youraddexchange.com.

Thank you everyone for your help.

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Re: youradexchange.com

Secureone:

I purchased a copy of Spyhunter 4 and ran it. 

Sad to read you purchased SpyHunter ~  SpyHunter is CRAP > ###

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Re: youradexchange.com

bjm_

It was your earlier comment that lead to my being able to fix the problem as described.  Thanks.

Your comment that SpyHunter is crap is not very helpful unless of course "crap" is a technical term with which I am not familiar.  Can you please expand on your remarks.

Secureone

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Re: youradexchange.com

Secureone:

bjm_

Your comment that SpyHunter is crap is not very helpful unless of course "crap" is a technical term with which I am not familiar.  Can you please expand on your remarks.

click the hash marks  > SpyHunter is CRAP > ###   

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Re: youradexchange.com

BJM

Thanks for the follow up.  Much of the information that you point to is really disturbing.  I will explore further. 

Regards,

SecureOne

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Re: youradexchange.com

I've been fighting youradexchange in Chrome all week.  Ran MalwareBytes and other cleaners, followed tips in forums, nothing worked.  At some point I got suspicious that it had installed a network proxy that overlayed a hidden window over the browser.  Went to settings and unchecked the proxy option and BOOM.  Gone.

In my case, I unchecked 'Automatically detect settings.'  Varies by Windows version.

I've since Googled 'youradexchange proxy' and found that this worked for others.  I'm bothered that the virus is still somewhere on my box, but glad to be rid of the ads.

Hope this helps someone!

Tim

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