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MS tech support says it's a virus attack?

So I chatted with Microsoft about the occasional atikmdag.sys error (AMD A6-6310 APU w/AMD Radeon R4 1.8GHz 8 GB 64bit) I get when system resources are running @ or >100%. The agent said it was from a virus attack. I'm not kidding, even though this may seem like a joke, and it sort of is (on me by MS) Any thoughts?

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Re: MS tech support says it's a virus attack?

Windows 10 x64 1903
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Re: MS tech support says it's a virus attack?

To clarify, when I wrote chatted I always meant "online chat". I never actually talked to anyone about this issue, except when I told the scammer not to waste my time (in not so many words).

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Re: MS tech support says it's a virus attack?

I had two chat sessions last week, first with Norton about the benign installation error.  I also had a session with microsoft where you have to enter your authenticated windows version product ID to begin.  In retrospect, the scammers most likely got to me from the microsoft chat about the atikmdag.sys error, and not the Norton chat.

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Re: MS tech support says it's a virus attack?

Did you contact Norton Support  -  www.norton.com/chat ?

How did you contact Microsoft?

There is a well known scam where people who claim to be Microsoft ring and say your machine is infected.  This is definitely a scam.  Microsoft do NOT cold call.

Windows 10 x64 1903
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Re: MS tech support says it's a virus attack?

1. About the so-called installation error, yes it was with Norton session #951788 https://community.norton.com/en/forums/norton-tech-support-sucks.

2. I contacted MS through https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1424236611&rv... whereupon I logged in then entered my authenticated product ID number.

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Re: MS tech support says it's a virus attack?

Where did you get that link for the MS contact? I would be wary of a support link that does not even contain the name Microsoft.

Things happen. Export/Backup your Norton Password Manager data.
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Re: MS tech support says it's a virus attack?

FWIW - NetworkSolutions "WhoIs" results on the live.com domain...

live.com

Domain Name: live.com
Registry Domain ID: 2344732_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.corporatedomains.com
Registrar URL: www.cscprotectsbrands.com
Updated Date: 2014-10-08 16:00:09 -0400
Creation Date: 1994-12-28 00:00:00 -0500
Registrar Registration Expiration Date: 2017-12-27 00:00:00 -0500
Registrar: CSC CORPORATE DOMAINS, INC.
Sponsoring Registrar IANA ID: 299
Registrar Abuse Contact Email: admin@internationaladmin.com
Registrar Abuse Contact Phone: +1.8887802723
Domain Status: serverTransferProhibited
Domain Status: serverDeleteProhibited
Domain Status: clientTransferProhibited
Registry Registrant ID:
Registrant Name: Domain Administrator
Registrant Organization: Microsoft Corporation
Registrant Street: One Microsoft Way
Registrant City: Redmond
Registrant State/Province: WA
Registrant Postal Code: 98052-6399
Registrant Country: US
Registrant Phone: 1--4258828080
Registrant Phone Ext:
Registrant Fax: 1--4259367329
Registrant Fax Ext:
Registrant Email: domains@microsoft.com
Registry Admin ID:
Admin Name: Domain Administrator
Admin Organization: Microsoft Corporation
Admin Street: One Microsoft Way
Admin City: Redmond
Admin State/Province: WA
Admin Postal Code: 98052-6399
Admin Country: US
Admin Phone: 1--4258828080
Admin Phone Ext:
Admin Fax: 1--4259367329
Admin Fax Ext:
Admin Email: domains@microsoft.com
Registry Tech ID:
Tech Name: MSN Hostmaster
Tech Organization: Microsoft Corporation
Tech Street: One Microsoft Way
Tech City: Redmond
Tech State/Province: WA
Tech Postal Code: 98052
Tech Country: US
Tech Phone: 1--4258828080
Tech Phone Ext:
Tech Fax: 1--4259367329
Tech Fax Ext:
Tech Email: msnhst@microsoft.com
Name Server: ns4.msft.net
Name Server: ns3.msft.net
Name Server: ns1.msft.net
Name Server: ns2.msft.net
DNSSEC:
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-10-08 16:00:09 -0400 <<<
Corporation Service Company(c) (CSC)  The Trusted Partner of More than 50% of the 100 Best
Global Brands.
Contact us to learn more about our enterprise solutions for Global Domain Name Registration
and Management, Trademark Research and Watching, Brand, Logo and Auction Monitoring, as
well SSL Certificate Services and DNS Hosting.
NOTICE: You are not authorized to access or query our WHOIS database through the use of
high-volume, automated, electronic processes or for the purpose or purposes of using the
data in any manner that violates these terms of use. The Data in the CSC WHOIS database is
provided by CSC for information purposes only, and to assist persons in obtaining
information about or related to a domain name registration record. CSC does not guarantee
its accuracy. By submitting a WHOIS query, you agree to abide by the following terms of
use: you agree that you may use this Data only for lawful purposes and that under no
circumstances will you use this Data to: (1) allow, enable, or otherwise support the
transmission of mass unsolicited, commercial advertising or solicitations via direct mail,
e-mail, telephone, or facsimile; or (2) enable high volume, automated, electronic processes
that apply to CSC (or its computer systems). CSC reserves the right to terminate your
access to the WHOIS database in its sole discretion for any violations by you of these
terms of use. CSC reserves the right to modify these terms at any time.
Register your domain name at http://www.cscglobal.com
For more information on Whois status codes, please visit
https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en
 

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