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'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi, my pc has the problems mentioned in the subject. The Generic Host Process Message comes up in a box asking me if I want to send an error report. I have bought Norton Internet Security and have run a full system scan and it has not detected anything. When I go to the Microsoft Windows Update page that does not work either, usuaully results in the page freezing. Also, my PC in general is freezing quite a bit. I'm running Windows XP. Any advice would be great!

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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi, my pc has the problems mentioned in the subject. The Generic Host Process Message comes up in a box asking me if I want to send an error report. I have bought Norton Internet Security and have run a full system scan and it has not detected anything. When I go to the Microsoft Windows Update page that does not work either, usuaully results in the page freezing. Also, my PC in general is freezing quite a bit. I'm running Windows XP. Any advice would be great!
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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi greenlight,

Could you let us know which version of NIS you have? ( Main Norton interface > Help & Support > About) 

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi Phil_D,

Version is:  16.5.0.135

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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi greenlight,

Please run a Full System scan with NIS2009 in SAFE MODE while disconnected from the internet.

Let us know the results. If necessary we can try some other tools, but this should be the first step.

Thanks.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi Phil_D,

The scan has completed and all that was found was a tracking cookie, and tracking cookies usually come up when I scan.  

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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hello greenlight, 

Let's try this just to double check things:

Download, install and update the FREE version of Malwarebytes.

Once those steps are completed, unplug from the internet, restart your computer in SAFE MODE and run a complete Malwarebytes scan. If items are found, follow the Malwarebytes suggested procedure

The above procedure can also be performed using the FREE version of SuperAntiSpyware. Both programs are "on-demand" scanners and will not interfere with your Norton Product.

Restart your computer in Normal Mode and check how things are working

Please let us know how you do with this.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi again,

I ran the SuperAntiSpyware as you said and tracking cookies  were found and removed. However the PC is still going to advertisement websites and freezing to the point it has to be turned off using the tower.

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Re: 'Genric Host Process for Win32 Services' error /Google redircting to advertising sites

Hi greenlight,

I think it would be beneficial for you run a HijackThis log.

Please go to this site which has a video tutorial about the process and the download. Once you have generated the log, please post it here. Do not attempt any repairs.

Thanks.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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