• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

此论坛帖文需要解决方案。
好评0

NSwB Liveupdate continues to stop communicating

I have reloaded this twice with the same result. after a  few succesful connections, LiveUpdate will stop connecting to the Server. Basic error is a timeout. Restarting computer restores operation only to fail again after a few good tries. I can list the network log here: You can see the calls to the server, the DNS number retrieved and the attempt to communicate, terminating in a server timeout. all happens in a matter of seconds. Any Ideas?

419 12:25:58 PM 3/19/2015 420.2087252 192.168.168.65 75.75.76.76 DNS DNS:QueryId = 0x9D25, QUERY (Standard query), Query for liveupdate.symantecliveupdate.com of type Host Addr on class Internet {DNS:106, UDP:105, IPv4:71}

420 12:25:58 PM 3/19/2015 420.2324737 75.75.76.76 192.168.168.65 DNS DNS:QueryId = 0x9D25, QUERY (Standard query), Response - Success, 184.29.106.122, 184.29.106.114 ... {DNS:106, UDP:105, IPv4:71}

421 12:25:58 PM 3/19/2015 420.2339404 Unavailable 192.168.168.65 184.29.106.122 TCP TCP:Flags=......S., SrcPort=56833, DstPort=HTTP(80), PayloadLen=0, Seq=1593780750, Ack=0, Win=8192 ( ) = 8192 {TCP:108, IPv4:107}

422 12:25:58 PM 3/19/2015 420.2466937 Unavailable 184.29.106.122 192.168.168.65 TCP TCP:Flags=...A..S., SrcPort=HTTP(80), DstPort=56833, PayloadLen=0, Seq=2250397257, Ack=1593780751, Win=14600 ( Scale factor not supported ) = 14600 {TCP:108, IPv4:107}

423 12:25:58 PM 3/19/2015 420.2468583 Unavailable 192.168.168.65 184.29.106.122 TCP TCP:Flags=...A...., SrcPort=56833, DstPort=HTTP(80), PayloadLen=0, Seq=1593780751, Ack=2250397258, Win=64240 (scale factor 0x0) = 64240 {TCP:108, IPv4:107}

424 12:26:04 PM 3/19/2015 426.0972925 FE80:0:0:0:C03D:E93F:93EF:F984 FF02:0:0:0:0:0:1:2 DHCPV6 DHCPV6:MessageType = SOLICIT {UDP:100, IPv6:99}

425 12:26:19 PM 3/19/2015 440.3328550 Unavailable 184.29.106.122 192.168.168.65 HTTP HTTP:Response, HTTP/1.0, Status: Request timeout, URL: {HTTP:109, TCP:108, IPv4:107}

回复

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello kevin

What Norton product are you using and what is the version number please? What operating system and service pack and what bit? What kind of connection and how many people are on your network? Are you using automatic updates? What security program did you have previously and how was it removed? Do you have any other real time security programs now installed?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

sorry, I had listed all that in a different posting and forgot it here.

Windows Vista SP02 up to date.

Norton Security 21.1.0.9

1 computer through sonic wall TZ100 to Comcast cable

realtime with Malwarebytes.

Keep in mind it generally works after restarting about 3-4 times before stopping.

That rules out MWB and Sonic Wall

Originally had Comcast Norton Security Suite. Comcast accidentally disabled it and I ended up purchasing Norton as a replacement. When installing Norton, norton removed ComCast Security Suite.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello kevin

You are the 2nd person who seems to have connection problems with a Vista  computer. This other use just started posting. First question is if your network is set up correctly and is it set up correctly in the NS firewall?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

not sure what that would entail. suffice to say, I can connect with IE9 to all the sites involved with the update. you can look at the net log above and see that liveupdate connects to the server and gets a DNS to communicate with. so the firewall and sonic wall are all cooperating. it is the internal program itself that is going to sleep for some reason after a few successful attempts. Then a restart is required to restore performance. In the past I  had also noticed in the history log that there were reports of problems with symnetdrv and symneti. don't know what those modules are, but maybe it is a hint.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Have you tried Get Support under Help? The program will test certain parts and attempt to fix anything it finds. It may take a while for the test to finish, so be patient please. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

Hi kevinatkab,

Please advise if your setup = TZ100 worked with no issues running Comcast Norton Security Suite.  
R U reporting running NS 21.1 is causing connectivity issues not before seen with Norton Security Suite. 
Please clarify <<Comcast accidentally disabled it>>  what do you mean by accidentally.
R U running Comcast DNS resolver or does TZ100 include a resolver.
yank our resident Comcast expert may have thoughts about over install of NS onto NSS
* Why are you convinced TZ100 security protection modules are not causal...just asking .... I'm lacking knowledge re UTM
Granted, if all were running as normal prior to Norton Security over install then that might eliminate TZ100 and MBAM realtime and point back to transition from NSS to NS
Is NS firewall running APC
...and TZ100 is simply added inline to Comcast equipment....and TZ100 is recognized as network device assigned a Trust Level  ?

好评0

Re: NSwB Liveupdate continues to stop communicating

yes, TZ100 worked fine with Comcast SS. There are no indications of blocking in TZ100 log. For kicks, I did add all the norton URLs to the content filter. but as I note there is no logging of any url blocks. you can look  at the network log file above to see the connections being made. The Sonic Wall is not Stopping communication. The last message from norton server is that it "timed out waiting for a response from the browser". What started this whole thing. late on march 12th, comcast SS dashboard popped up indicating that my norton security suite trial had expired. It gave a link to re activate. unfortunately i could not find the key code. Norton said I would find it in the Norton folder, in fact it was in the Symantec folder. But at the time, I just presumed that Comcast had stopped giving out the free SS and so I just purchased a new one.[ Later I find that an update to comcast servers had caused it to mark some customers as no longer customers and that caused that expiration pop up.] Oh well. and so triggered the situation I am in now. As for installation, while it is true that the first time, I just let NSWB uninstall Comcast directly. Tech Support has already done a clean un install with the the norton removal tool. so I presume the copy I have now is clean. That about sums things up.

好评0

Re: NSwB Liveupdate continues to stop communicating

...okay, Norton Live Update is your only connectivity issue then ... Norton = causal

好评0

Re: NSwB Liveupdate continues to stop communicating

Hi,

I had started a long winded explanation of what was going on with the Comcast disabled NSS etc, but it appears you found someone from support who understands Comcast's NSS's practices. You actually replied while I was still typing.

What do you have installed at present? NSS again or your new product?   It appears it is the new NSBU - if so...

IMHO, since it is possible to get a refund on the new product , I would remove the current NSBU, reinstall NSS per these instructions and then request the refund on your NSBU.  That should get you back to NSS with everything working OK.  Besides, why pay for something that you can get free from your ISP?

Let us know what you decide.

好评0

Re: NSwB Liveupdate continues to stop communicating

Another question to ask is whether you have the mutual exclusions required when MBAM Pro and Norton are installed together. Usually it is not recommended to have two security products with real time scanning running at the same time.

It may have worked with no conflicts in the past, but it can never be guaranteed.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Especially with MBAM out with a new version, don't know how it will play together now.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

ok, well all these programs worked together in the past. but one thing I realized is that when we uninstalled/installed NSWB, I did not disable them. So I have done just that now. and have a new copy of NSWB running. Of course, Liveupdate ran flawlessly for the first time. Now let's see if it continues. As for why not go back to Comcast for the freebe? I guess I am still a little miffed about the way the disabled it in the first place. So I figured it I can get this new one to work, I can keep it for a year at least with the option of going back to the freebie or going elsewhere, or keeping NSWB if it proves to be reliable. We will see. Thanks for everything so far.

好评0

Re: NSwB Liveupdate continues to stop communicating

Please keep us in posted...so, your thinking NSBU install's were corrupted by unknown... you've disabled TZ and MBAM prior to latest install and they remain off ?

I'm real curious how you progress.....Thanks.... UTM is intriguing ...

好评0

Re: NSwB Liveupdate continues to stop communicating

the two active malware scanners I use are zemana and Malwarebytes. Both have exclusions for Norton. But I wondered if they could interefere with the install. So I made sure that they were disablede both during the removal and during the install.

we will surely know within a day or two. also found this enterprise link for testing Liveupdate that may work for NSwB as well. http://www.symantec.com/business/support/index?page=content&id=TECH102059

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Do you have any problems updating malwarebytes?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

all other programs update fine. i ran the test on this link just now http://www.symantec.com/business/support/index?page=content&id=TECH102059

and it worked fine so according to norton's own test, no firewall is restricting connection. we can see that in the log at the top of this post. Liveupdate is connecting but the program is stalling. So to report, my new installation did  one manual liveupdate and has failed to connect each hour since. Such a shame, really.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Can you try connecting without your router in the mix?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

I am confident it is not the router or any other firewalls.  The product is communicating properly. I have provided the network  log and I ran the Norton liveupdate test above and it works fine.

After a restart today, LIveupdate ran properly. The test is if it will continue to run.

This is not a communication issue. This is a program issue. For some reason, the program is stalling after connecting.

The questions I have is, are product developers aware of this issue? Are they working on a solution? Is there a solution? Should be easy to see what changes there are between CSS and NSwB. Those differences should point to the problem.

I would guess it has something to do with housekeeping after running LIveupdate.

The liveupdate used with enterprise has a timeout parameter that you can adjust.

maybe that is the issue here.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Perhaps you should try the chat program so that you can let Norton know about this problem. Since this is a user to user Forum, they may not pick up on this thread.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

Thanks

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

Very high maintenance. I run a business, really don't have the time to do all the tests I have been doing. So far to day Liveupdate has worked 3 times on the hour. but we are back to the dashboard being 1 day behind. I really think that there is a clue there. I read how the computer clock, if off, can cause issues. I wonder if this is yet another clue.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

The dashboard is only a day behind for part of a day. It has to do with the time you finished installing the program and the time of the antivirus update. I finished installing my NS around 3 PM. My Dashboard changes to current around that time of day when a antivirus update has come down and a idle quick scan has taken place. Mine has been showing Current for a few hours now. I only notice it because I have to look at the program most of the time to help users in different threads.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

OK. After a full day of good operation, I am ready to declare that it is the pro version of Malwarebytes that is the cause for Liveupdate failing. I fully disabled it on restart and LIveupdate has performed on the hour 11 times now without a problem. The freeze up will occur after MBAM does an update or scan. I had reported to MB that the new pro version issued about a year ago caused internet explorer to slow to a crawl. The workaround was to close and reopen IE. Now, I don't recall seeing this problem with NSS from Comcast.  But NSwB may use some component or components of IE to communicate. Either way. This seems to have solved the problem. I will report back if the problem returns. I can only hope, for now that NSwB offers equal if not more browser protection than MBAM did.

好评0

Re: NSwB Liveupdate continues to stop communicating

Food for thought, NSS is still on v21.6.0.32, when you had NSS installed, was MBAM Pro updated, or was it also an older version of MBAM Pro that played nicely with the older (as compared to NSBU) version of NSS?

Please do keep us informed.

<EDIT>  Since other version 21 products have been updated to 21.7.0.11 - I am curious if other users are perhaps seeing the same thing you saw with NSBU, but not with NSS?

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Also Malwarebytes just came out with a new version. Perhaps the new version doesn't play as nicely with NS. You have 2 programs trying to check for updates and maybe at the same time even.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

I had found a note here in norton community back in 2013 warning about conflicts with MBAM PRO. But as far as I can tell, it never affected comcast NSS. But it most definitely would freeze IE9 and  apparently it does the same to the latest norton liveupdate. Something to do with networking. My MBAM is the last update in Dec 2014.  I made no changes to that. I Have not done the most recent update. I think that the best advice I have seen, hobbling around the internet, is to keep MBAM as a scanner, but to rely on Norton for malware intrusion and safe web surfing. Hopefully that is good advice. 2 days now with perfect operation. And with Mbam out at startup, I picked up a good 60meg of memory. It has become quite a memory hog. Norton has gone down now under 7meg. So for now the lineup will stay with Norton and Zemana and Sonic Wall. I think the most important takeaway when troubleshooting Live Update is to run this test http://www.symantec.com/business/support/index?page=content&id=TECH102059 to rule out any communication issues. If that test passes,  it is likely to be internal program conflicts.  Microsoft Network Monitor is also useful, but may take some time to decipher if you are not a network expert.

好评0

Re: NSwB Liveupdate continues to stop communicating

There have been users that have run MBAM Pro alongside Norton products for quite awhile with no conflicts.

We have Gurus who run MBAM Pro alongside NSBU and I do no recall any reports by them of any conflicts - but everyone's system is different.  I can not say they would not have the same result if they ran Zemana and Sonic Wall alongside NSBU and MBAM Pro.

I can tell you it may not have affected NSS, but that is an older Product and version (21.6.0.32) than the NSBU you now have installed.

好评0

Re: NSwB Liveupdate continues to stop communicating

kevinatkab

I'll offer a different pov on this topic.  I've been running MBAM Pro (not the current "Premium" version as yet) along with N360 on 3 PC's with no conflicts or issues since I switched to Norton AV in December 2012.   I haven't added any exclusions in either N360 or MBAM Pro.

I'm running IE11 and FIrefox (latest ver) with no issues related to MBAM Pro.

I don't often check MBAM's memory usage on my PC but from looking at it on my 2 PC's now, it's using about 90k memory.

However, I do delay launching MBAM Pro for about 30 seconds when I boot my PC's since MBAM (Pro) slows down the boot time.  the latest "Premium" version has an option to delay launching MBAM for similar reasons. 

Regarding points of view about dual-layer protection (running an antimalware-specific or MBAE (Anti-exploit app) with mainline AV's, I'd recommend checking out Bleepingcomputer.com for interesting reading on this topic.

The volunteers there along with other members are running multi-layer real-time protection tools with no reported issues. 

There are other 'net sites that recommend additional protection tools since, as stated here, no single protection tool can provide complete protection against the numerous malicious variants that are appearing constantly over the 'net.

Windows 7x64 Home Premium OEM Ver / MoBo: ASUS P7P55D-E / CPU: Intel i5-650 / RAM: 16 Gb Corsair DDR3
好评0

Re: NSwB Liveupdate continues to stop communicating

Hi, And I too, did not have any issues with NSS from comcast, which is essentially 360 as you have. The issues I have will likely arise with you too when you finally update to the latest Norton. And that is what kicked off this entire thread. On MBAM, I think you meant 90Meg, not 90K of memory. Comparisons I have read suggest that browser protection with Norton is better than MBAM. Also, it looks like the latest Zemana AV scanner may be a better product too. And so, things keep advancing. I don't disagree with running multiple products. And as I noted, from outside in I run a sonic wall, norton security w backup and Zemana. And for now, will keep this arrangement.

好评0

Re: NSwB Liveupdate continues to stop communicating

Right, forgot the "k" when looking at the MBAM memory stat.

Windows 7x64 Home Premium OEM Ver / MoBo: ASUS P7P55D-E / CPU: Intel i5-650 / RAM: 16 Gb Corsair DDR3
好评0

Re: NSwB Liveupdate continues to stop communicating

Hi kenivatkab:

I don't know if our problems are related but I'm seeing a similar problem with NIS v. 21.7.0.11 (2014) Pulse Updates and Automatic LiveUpdates failing when MBAM Premium's Malicious Website Protection is enabled.  Starting MBAM with Windows and/or enabling MBAM's real-time Malware Protection doesn't seem to have any negative impact on my NIS updates or other NIS behaviour.

I've opened a support ticket with Malwarebytes and I'll post updates in my thread Norton Pulse Updates Fail when Malicious Website Protection Enabled in the MBAM forum.
-------------
32-bit Vista Home Premium SP2 * Firefox 36.0.4 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.4
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

好评0

Re: NSwB Liveupdate continues to stop communicating

MBAM interferes with network communication speeds after it updates, at least with my vista system. You should run this norton test first: http://www.symantec.com/business/support/index?page=content&id=TECH102059

that will confirm that all your communication pathways are good. MBAM wanted me to run all sorts of tests, but I really do not have the time to do it. I will be interested to see what you come up with.

Good luck.

好评0

Re: NSwB Liveupdate continues to stop communicating

kevinatkab:

MBAM interferes with network communication speeds after it updates, at least with my vista system. You should run this norton test first: http://www.symantec.com/business/support/index?page=content&id=TECH102059

Hi kevinatkab:

I ran the test, both with and without MBAM Malicious Website Protection enabled, and both tests passed (i.e., the 3 files Liveupdt.sig, Liveupdt.tri and Liveupdt.grd were always contained in the Livetri.zip archive).

Did Norton Customer Support suggest that you run this test?  That KB support article How to Determine Whether Your Firewall is Blocking LiveUpdate was created in 2006 (last updated 2012) and applies to Symantec enterprise (business) software.  I don't know why Norton Customer Support would suspect that their own Norton Smart Firewall might be configured incorrectly and blocking the ports and protocols required to connect to Norton's LiveUpdate servers.

I'll add all the LiveUpdate domains listed in that KB to my MBAM Web Exclusions while I'm waiting for Malwarebytes Support to re-open my support ticket and I'll let you know if that solves the problem.
-------------
32-bit Vista Home Premium SP2 * Firefox 36.0.4 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.4
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

好评0

Re: NSwB Liveupdate continues to stop communicating

that's good, and not surprising a result. No one reccomended that test, I just stumbled upon it and found it very useful. Because some were  suggesting that my Sonic Wall firewall might be blocking it. and this test absolves all firewalls, personal and hardware type. You should also bring up MBAM and click on history and look at the last logs to see if it is blocking anything. Mine wasn't. I have known since the first big redesign of  MBAM pro, that whenever it updates, it causes a slow down of IE9. The fix there is to just close and reopen IE, but you can't just close and reopen Norton! You can restart the computer. And if I did a restart, Norton would work until about 10pm whenever MBAM would reach out for an update. it was pretty clear to see what was happening.

You can also download free Microsoft Network Monitor. I found that useful in watching what happens during the live update process. you could see the steps and then see the program timeout. If you go the the top of this thread, you will see that log.

好评0

Re: NSwB Liveupdate continues to stop communicating

Does anyone know if the IP address for the Norton LiveUpdate server(s) is static or if the connection can be re-routed to another server (i.e., use a different IP address) when the initial LiveUpdate connection fails?

I ran into a bit of a problem when I contacted Norton Customer Support at www.norton.com/chat to confirm the domain names for the Norton LiveUpdate servers.  After I told them why I wanted that information I got the usual "It is not suggested to use 2 different Anti virus softwares on one computer since they will always create conflicts with each other" and was told that Norton does not use domains for their LiveUpdate servers.

I pinged liveupdate.symantec.com from an elevated command prompt as they suggested but I have no idea if the single IP address returned with that ping ever changes.  The Symantec KB for their enterprise (business) software How to Determine Whether Your Firewall is Blocking LiveUpdate notes the following:

"Symantec does not supply IP addresses for Symantec LiveUpdate servers. Because the servers are not static, routing directly to an IP address may cause LiveUpdate to fail."

That suggests to me that simply adding the domain liveupdate.symantec.com and/or a single IP address to my MBAM Web Exclusions isn't the best way to proceed, and I don't want to start testing Norton ConnectSafe IP addresses (Preferred DNS: 199.85.126.10 / Alternate DNS: 199.85.127.10) unless I've exhausted other options.
-------------
32-bit Vista Home Premium SP2 * Firefox 36.0.4 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.4
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

好评0

Re: NSwB Liveupdate continues to stop communicating

they are not static.

when live update runs, it calls out to norton for a DNS, if you look at my log entry at the very top of this thread, you will see how it works. norton then sends back a DNS number. then liveupdate calls out to that particular DNS. It is different every time. But just check your MBAM logs and you will know if it is blocking or not. It will log it.

According to MBAM they do not block norton.

Network monitor would let you know how far you are getting.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

I doubt very much that there is only one Live Update server to serve the whole world where Norton serves. I doubt if all the servers are in one location either. Don't forget that the updates have to come down in different languages also. There must be a lot of update servers.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome
好评0

Re: NSwB Liveupdate continues to stop communicating

kevinatkab:

You should also bring up MBAM and click on history and look at the last logs to see if it is blocking anything.

Hi kevinatkab:

On my 32-bit Vista system there's nothing obvious to indicate that there's a problem - no error message in either the MBAM Premium or NIS logs. Here are a few screenshots showing what I typically see in my Norton Tasks window:

A.  NIS v. 20.5.0.28 (2013) with MBAM Premium v. 2.0.4 (MBAM Malicious Website Protection disabled) - NIS Pulse Updates OK

B. NIS v. 20.5.0.28 (2013) with MBAM Premium v. 2.0.4 (MBAM Malicious Website Protection enabled) - NIS Pulse Updates still running after 56 min and can only be stopped by a Windows re-start

C. NIS v. 21.7.0.11 (2014) with MBAM Premium v. 2.1.4 (MBAM Malicious Website Protection enabled) - NIS Pulse Updates and Automatic LiveUpdates both Canceled and virus definitions never update


I've had NIS and paid versions of MBAM PRO/Premium running together in real-time protection mode without a problem since 2009 and this issue with incomplete/canceled NIS updates only started when I upgraded to MBAM Premium 2.x in late 2014.

I added the primary IP address for liveupdate.symantec.com (24.244.3.17 according to my ping) to MBAM at Settings | Web Exclusions | Add IP and will monitor my system for a few days to see if my NIS updates ever run to completion when MBAM's Malicious Website Protection is enabled.

EDIT:

I just pinged the liveupdate.symantecliveupdate.com domain noted in your original post <here> and the IP address returned by that ping was also 24.244.3.17.
-------------
32-bit Vista Home Premium SP2 * Firefox 36.0.4 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.4
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

好评0

Re: NSwB Liveupdate continues to stop communicating

hi,

Check how often your MBAM is set to update. I had mine at once per day at 11PM. And that allowed me to nail down when norton would stop working. maybe you are updating hourly? With mine, Norton liveupdate stopped connecting just after MBAM updated. And you could download Microsoft Network Monitor if you want to see what is going on. Keep your browser off when running it to minimize extraneous data. I never made the jump to MBAM 2.1.4 , I have 2.0.4 from DEC 2014. Do you shut down, or use Sleep? To reset Norton, you need to shut down and restart.

好评0

Re: NSwB Liveupdate continues to stop communicating

lmacri:


I added the primary IP address for liveupdate.symantec.com (24.244.3.17 according to my ping) to MBAM at Settings | Web Exclusions | Add IP and will monitor my system for a few days to see if my NIS updates ever run to completion when MBAM's Malicious Website Protection is enabled.

Well, that didn't take long.  I've already had failures for a Pulse Update and an Automatic LiveUpdate, so adding 24.244.3.17 to my MBAM Web Exclusions didn't help at all.

I have MBAM scheduled to update every 3 hours, and no MBAM update ran between the time I enabled MBAM's Malicious Website Protection at 7:48 PM and when NIS Automatic LiveUpdate failed at 8:54 PM.  My Firefox browser was closed.  I shut down my PC every evening.

I'm going to disable MBAM's Malicious Website Protection again and just wait until Malwarebytes Support re-opens my support ticket to see if they can figure this out.
-------------
32-bit Vista Home Premium SP2 * Firefox 36.0.4 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.4
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

好评0

Re: NSwB Liveupdate continues to stop communicating

you already know it's not blocking it. That action would show in the MBAM logs.

it is probably slowing down the transmission speed and causing the Norton Server to timeout. That's what it does to me. If you had the Network monitor running you could see if it is blocking or if the Server is timing out.

also, remember that once it causes an issue with norton, you will have to restart the computer to reset Norton. right clicking MBAM in the system tray, I would deselect "start with windows" and restart the computer. that will keep MBAM off and out of memory for now and reset Norton. At this time, I run Norton and Zemana antilogger. Along with the Sonic Wall front end and I feel pretty good. I run a business and cannot afford the down time. But these are all expensive.

好评0

Re: NSwB Liveupdate continues to stop communicating

kevinatkab:


Check how often your MBAM is set to update. I had mine at once per day at 11PM. And that allowed me to nail down when norton would stop working. maybe you are updating hourly? With mine, Norton liveupdate stopped connecting just after MBAM updated.

Hi kevinatkab:

My NIS LiveUpdate failures are not related to the run time of either MBAM scans or updates.  To demonstrate, I rescheduled both my MBAM tasks last night to run once in the evening and enabled Malicious Website Protection.

I booted up my computer this morning at ~ 11:35 AM and my NIS Pulse Updates and Automatic LiveUpdates started to fail shortly after boot-up.  I confirmed in my MBAM logs that no MBAM scans or updates had run before my NIS LiveUpdates started failing.

I disabled MBAM's Malicious Website Protection and re-booted and my Pulse Updates and Automatic LiveUpdate ran normally.

The underlying cause of my NIS / MBAM Premium v. 2.1.4 issue is linked to MBAM's Malicious Website Protection.  If your Norton LiveUpdates run with MBAM's Malicious Website Protection enabled under any circumstances (e.g., before your daily MBAM update runs) then the cause of your NSwB / MBAM Premium v. 2.0.4 conflict is likely different than mine.
------------
32-bit Vista Home Premium SP2 * Firefox 36.0.4 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.4
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

好评0

Re: NSwB Liveupdate continues to stop communicating

I agree, you have a different kind of behaviour. If you are interested,  I would seek out Microsoft network monitor and use it to see exactly what is going on. Is the norton server timing out, or is norton never making contact. if it is the former, MBAM is still screwing up communication some how. if it is the later, it is actually blocking it.

Lastly, you can install MBAM V1.75 if you want to. Many have done that. I decided not to at this point, I still don't know if it will work with the latest version of Norton. But it was a much better program in terms of behaviour and memory hogging.

好评0

Re: NSwB Liveupdate continues to stop communicating

Hello

Imacri and kevin have 2 different Norton programs installed. You both have different versions of the premium MBAM's installed also. Your computers are both unique computers in that you have different programs installed as well as different components in them. You both have Vista. You both live in different parts of the world and have different ISP's. You both have failed automatic live updates at various times. Try disabling all the live parts of MBAM and make them as if they were on demand scanners. Don't forget that both programs are going to have parts in them that are going to conflict with each other even if not active.

If you have a failed update, does it not update itself a little while later and be successful then?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome

This thread is closed from further comment. Please visit the forum to start a new thread.