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Windows 10 Missing Norton, no Solution

Hi, I've upgraded to Windows 10 and my Norton Internet Security has disappeared.  I've checked the threads and none of them offer a solution that works for me.  I've already gone to the I cannot find my Norton product after upgrading to Windows 10 page:

https://support.norton.com/sp/en/us/home/current/solutions/v113033802_En...

and none of the solutions work. I tried the instructions in Install the Norton Product Manually section, but double clicking on the "upgrade.exe" doesn't do anything at all.  I've tried right clicking and choosing open and also tried Run as Administrator and it still doesn't run.  I've tried logging into my Norton Account and just re-downloading it.  I get the following error code though

Error ID: 387d2563-0f5b-43de-a108-b7ae3814feab

Any help gratefully received please.

回复

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Re: Windows 10 Missing Norton, no Solution

Hi @Jon_A, so the file "upgrade.exe" exists on your Windows 10 system in the Norton Internet Security folder, but when you double-click to launch it, nothing happens? Or an error results? You mention an error code; at what point does that occur? When you download via Norton Management? When you install it? When install ends? When attempting to activate? Any details will help. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Windows 10 Missing Norton, no Solution

Go to Norton/support page and see if you can download NIS version 22.5. In my case, I had an N360 version 22 available.
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Re: Windows 10 Missing Norton, no Solution

Hi @Tony_Weiss it's odd because when I search for Norton from the desktop it only comes up with an empty folder in Programs. When I followed the instructions on the missing Norton after Windows 10 upgrade page, I did find an icon for "Upgrade" but clicking, double clicking, right clicking and selecting open, right clicking and running as administrator resulted in nothin happening at all. No error or even little blue wheel. The error code I gave in my post above is generated when I try to download Norton Internet Security onto the laptop after logging into my Norton account and selecting download to device after going in to view devices authorised on my account (my laptop shows in my account, but still as a Windows 8.1 device).
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Re: Windows 10 Missing Norton, no Solution

@Jon_A, I have sent you a private message with info on collecting logs. Once the logs are sent, please try to download the product from the link : Norton.com/latestnis and install.  Please let us know how it goes. Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Windows 10 Missing Norton, no Solution

I was getting the same thing and the link for latestnis above was what I needed

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Re: Windows 10 Missing Norton, no Solution

Thanks @Joseph Smoe for reporting this issue. Are you also not able to lanch or run the upgrade.exe file ? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Windows 10 Missing Norton, no Solution

Hi all, I logged on this morning and received a Windows Notification that a new version of Norton needed to be installed.  It is installing now.  Once I've got it up and running I'll mark the thread as closed (assuming it all works OK).  Seems odd, as I shut down and booted up several times last night without any Norton prompts.  Thanks for your advice, hopefully this will effectively have solved itself.

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Re: Windows 10 Missing Norton, no Solution

I have the same issues. I have downloaded and upgraded to Windows 10. I have Xifinity and have have tried to download Norton from the website but it gives me an error. Tried the link given above, it does download but asks for the "product Key" which is supposed to be free from Xfinity. Can someone help? Feel standing in a birthday suit on the internet :)

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Re: Windows 10 Missing Norton, no Solution

Jon-A - can you please let us know how does it work? Appreciate.

Any help is appreciated......

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Re: Windows 10 Missing Norton, no Solution

@TR700, Please try again to download Norton Security Suite from Comcast website : http://constantguard.comcast.net/products-and-services/norton-security-s.... If you still get error, then please try URL: Norton.com/nss .

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Windows 10 Missing Norton, no Solution

Mistaken post -- sorry about that.

Hugh
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Re: Windows 10 Missing Norton, no Solution

I had the same issue and latestnis worked. Something to do with the spyware protection and firewall windows 10 installs. They had to be turned off.

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Re: Windows 10 Missing Norton, no Solution

Hello,

I have same problem on my desktop. My Norton Security with Backup is in Windows.old folder (I am not sure I remember the folder name correctly, I write this comment from my laptop) When I tried to reinstall Norton "manually" through your Norton web site, I got a message that I have already the latest version of Norton, but no Norton Security was launched.

Help, please!
Thank you!

Update: Sorry, I missed "possible solution" with link above. I will try it.

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Re: Windows 10 Missing Norton, no Solution

@P_family, Since you mentioned that you had Norton Security with Backup, please download and install the Norton Security with Backup from the url : Norton.com/latestnsbu. Link from the comment marked as "possible solution" is for Norton Internet Security product. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Windows 10 Missing Norton, no Solution

Thank you! It works!

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Re: Windows 10 Missing Norton, no Solution

Hmm

Norton installed but the license is missing ...

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Re: Windows 10 Missing Norton, no Solution

Hi, sorry, work got in the way.  I think I'm all up and running now.  When I logged on this morning, it prompted me to update and install the latest version of NIS (prompt was a Windows prompt, not a Norton one).  I installed it, but it was useless, it wouldn't scan at all and wouldn't run live update (error codes 8921, 243).  At the same time, my start button and task bar stopped working.  In the end, I did a system restore (using a different login) to some point last night where I had a functioning version of Windows and hadn't yet installed Norton.  This worked and it prompted me to install Norton again.  I did this and it still wouldn't run scans or updates (same error code), but because Windows (in particular Edge) was now working, I was able to follow the link that it suggested through to the suggested solution (using the Norton uninstall and reinstall tool).  Unfortunately the tool failed and I then had to use the Norton uninstall tool and then reinstall from my Norton account manually.  It all seems to be working now.  Thanks for all of your suggestions though.  Don't know if this will help anyone else, or is just peculiar to my machine.

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Re: Windows 10 Missing Norton, no Solution

This http://norton.com/latestnis worked for me. I updated to Win 10 and everything Norton was gone except Norton Studio. I tried going to the common file and running the Update.exe file and that did nothing at all. Thanks for the help, hope this helps others.

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Re: Windows 10 Missing Norton, no Solution

Hi, 

The same issues happened to me

1- Norton was un-installed

2- License file was showing expired.

I tried all the options, like searching NIS file as mentioned in earlier post finally I ended up handing over my system to remote connection of Symantec Tech team ( on Norton Website  you can find the link) they solved the issue by unistalling all the ex-dll files and reinstalling the new compatible with Win10

Total time consumed - 2 hours +

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Re: Windows 10 Missing Norton, no Solution

Error : 8504, 100 after reinstalling NIS on Windows 10

[Admin Edit :This message has been moved to a thread of its own]

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Re: Windows 10 Missing Norton, no Solution

Update. The link in my above post worked, got NIS up and running. Shorty after a notice popped up for an update. Downloaded it and has been working fine since.
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Re: Windows 10 Missing Norton, no Solution

Update. The link in my above post worked, got NIS up and running. Shorty after a notice popped up for an update. Downloaded it and has been working fine since.
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Re: Windows 10 Missing Norton, no Solution

I had the same problem when I upgraded from Window 7 to Windows 10 and I found a temporary solution. By running the Command Prompt as Administrator and entering the following command net user administrator /active:yes I was able to reveal the hidden Administrator account at the login stage.

If you then sign in as the Administrator, Norton 360 is there and does work and open but only as the Administrator. Coming back to signing in as a normal user, Norton 360 does not open. However, if you open the Task Manager and look at the processes, Norton 360 can been detected as running in the background. If I attempt to open Norton 360 as a normal W10 user, the UI also appears to be working as a process in Task Manager but the user interface screen does not appear.

After 2 days of other problems like no email I decided than W10 was not yet ready for me and reverted to W7.

I hope the above helps others and perhaps gives clues to what the problem may be.

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Re: Windows 10 Missing Norton, no Solution

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Re: Windows 10 Missing Norton, no Solution

I am having the same issue, even latestnis won't work for me after upgrading to Windows 10. 
Please help

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Re: Windows 10 Missing Norton, no Solution

Mine is all good now. I used the Norton removal tool and reinstalled my Norton 360. I had to also manually remove my Norton Utilities first before doing this. I then reinstalled it as well. Everything seems to be going good as of now. Hope this helps you.

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Re: Windows 10 Missing Norton, no Solution

Same thing happened to me. I was one of the first people to upgrade to Win10 from Win7. My Norton was gone. I felt unprotected, too scared to go on-line. Very soon after I actually hated the look and feel, and the whole ''cloud sharing, uncontrolled updates etc.'' so I got rid of the new Win10 that same day!!! And erased manually the automatic  Win10 upgrade KB module. Could not be happier since. Verdict: Think twice, if you really want the new FREE ''intrusive'' Windows.

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Re: Windows 10 Missing Norton, no Solution

Mine is all sorted now thanks guys, had to completely remove everything Norton related from registry as well as use Norton remover then it installed straight away.
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Re: Windows 10 Missing Norton, no Solution

Same problem here with Norton Security with Backup.  It disappeared from the System Tray after upgrading to WIndows 10.  The AutoDetectPkg.exe is not useful as it said it couldn't find any Norton product on my computer.

This is such a nightmare!  Didn't anyone at Norton worked with Microsoft on Windows 10 upgrade?  I've been using Norton many years.  This is by far the worst upgrade experience.

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Re: Windows 10 Missing Norton, no Solution

John L
stand alone installer for > Norton Security with Backup  v22.5.2.15

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Re: Windows 10 Missing Norton, no Solution

Thanks!  Installing that wouldn't work.  Norton Security service was still running in the background.  It was not shown under Programs list for removal.  I ended up had to use the Norton Removal Tool to clean the system and re-install Norton Security with Backup.

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