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Norton 360 fails update with Windows 10

I have Norton 360 on all 3 of my PC's and after doing the windows 10 update Norton fails to update. It will check for updates, download updates and then Failed to update on process updates.

标签: Windows 10

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好评0

Re: Norton 360 fails update with Windows 10

Hi @mstengele

Thanks for reporting the issue.

Could you please tell me what version of Norton 360 are you using?

Also could please share a screenshot of the failed updates? You can see that by clicking on the View Summary.

Reboot your computer and then try running Live Update again.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
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Re: Norton 360 fails update with Windows 10

22.5.2.15

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Re: Norton 360 fails update with Windows 10

After the install of Windows 10 all PC's were rebooted several time. I just rebooted them again and the live update on all of them is working now. I don't know what caused it but it is fixed now.

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Re: Norton 360 fails update with Windows 10

Glad that the issue is now resolved.

It could just be a initial conflict with the new OS.

Thank You.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
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Re: Norton 360 fails update with Windows 10

[Admin Edit: This message has been moved to a thread of its own]

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Re: Norton 360 fails update with Windows 10

I have to use the Norton RnR tool after every Windows update. Getting old.

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Re: Norton 360 fails update with Windows 10

Hello

How did you remove the previous security program? If you didn't use the removal tool from the other company, then you need to. Maybe you should try removing Norton using the Norton Removal Tool for a deeper removal. Then restart your computer. Then install Norton again. Remember to run Live Update until there are no more Updates. If you are using Windows 10, then please turn off Fast Startup.  Windows Update doesn't usually break Norton.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 360 fails update with Windows 10

I have always used Norton. This only happens with Windows Updates and it happens EVERY time. And yes, I do Live Updates every day.

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Re: Norton 360 fails update with Windows 10

Try using the Norton Removal Tool

www.norton.com/nrt  

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 360 fails update with Windows 10

I do use it. But I shouldn't need it this frequently. It's every time Windows does an update. Every time. It started when I got Windows 10 in November and I have used the R and R tool several times since.

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Re: Norton 360 fails update with Windows 10

Hello

The Norton Remove and Reinstall Tool is different from Norton Removal Tool. The Norton Removal Tool does a much deeper cleaning than the Norton Remove and Reinstall Tool.

It sounds like the issue may be with your Windows  10 install breaking something and that needs to be fixed. I haven't seen anyone else having their Norton program being broken every time Windows does an update. I would try going to Microsoft help about this if you have to do this every time there is a Windows 10 update. You have to go after the cause and not the result of the problem.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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