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identity safe vault chrome browser update

My banking bill pay will not work with the Vault browser. The bank site says the browser chrome version is outdated. Is there any way to update the chrome version?

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Re: identity safe vault chrome browser update

What device are you using, and what Android version?

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Re: identity safe vault chrome browser update

I am using a Samsung Galaxy Avant G386T and Android 4.4.2
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Re: identity safe vault chrome browser update

What is the version of ID Safe on your device?

Did this just start happening?

The ID Safe app does not use the Chrome browser that is installed on your phone. But I do not know what the browser they use is based on. So the only way to update what the bank is seeing is to ensure your ID Safe app is updated.

Things happen. Export/Backup your Norton Password Manager data.
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Re: identity safe vault chrome browser update

Correct, there seems to be no correlation between the vault chrome and phone chrome. The bank notice says the vault chrome version is 30.0 This started a few days ago. The ID Safe version is 3.4.0
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Re: identity safe vault chrome browser update

Please clarify. Are you having trouble accessing the bank on your phone or your PC?

Things happen. Export/Backup your Norton Password Manager data.
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Re: identity safe vault chrome browser update

I don't understand why you would ask that. This is the "mobile" forum and i stated that i am on a Samsung phone using android..... and I can access the bank but not the bill pay function. The Vault chrome version is 30.0 which is from 2013 so it seems way outdated and would seem insecure. All I want to know is how to get the mobile vault app to upgrade to a newer chrome version within the app itself.
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Re: identity safe vault chrome browser update

I asked because I am trying to verify the facts. Many new users to the forum post in the wrong forum because they find something close to what they are looking for in a search.

The only way you can update the browser in Identity Safe app is to update the app. Look at the Google App Store on your phone and check under your installed apps. See if Norton Identity Safe is listed as having an update available.

Have you tried to access the pay function on another browser to see if it is just the ID Safe version with the problem?

Try clearing the ID safe app cache in the Android settings, then restart the phone.

Things happen. Export/Backup your Norton Password Manager data.
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Re: identity safe vault chrome browser update

Never mind. Symantec obviously doesn't care about this mobile app if was last updated in June 2014 and runs chrome 30.0 when chrome is now on version 44.2 I will just uninstall it and use something else.
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Re: identity safe vault chrome browser update

If you are referring to the announcement at the top of this board, it was in 2014. I was trying to find the date of the last update, but checking my version I have 3.4.0.617. Much further ahead of the version in the announcement, 3.2.0.588. Did you have this version?

Did you try my last 2 suggestions? I ask in case others see this same problem, and I can use this suggestion again or rule it out.

Things happen. Export/Backup your Norton Password Manager data.

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