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Norton Activation Failed with Windows 10

Just upgraded to Windows 10. The installation wiped out Norton 360 from my PC. I reinstalled it. Now I can't activate it, always get an error when I tried it...

标签: Windows 10

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Re: Norton Activation Failed with Windows 10

Um, did you re-install N360 v22.5.2.15
Does error have a description / number.
Can you connect to Norton server eg: Get Support
 

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Re: Norton Activation Failed with Windows 10

How exactly did you reinstall it? Did you download from a specific location? Did you see a popup in manage.norton.com? Any information about how you reinstalled is helpful, thanks.
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton Activation Failed with Windows 10

I got the installation file (NortonN360PDownload.exe) off of my account page on Symantec.

The message I got is :"

Unable to Proceed

We were unable to complete activation of your upgraded product. Try again by clickingActivate Now in the main window of your product. (-1010).

Thanks!

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Re: Norton Activation Failed with Windows 10

Interesting. If you try out the steps on this page, are you able to get things to function correctly?

https://support.norton.com/sp/en/us/norton-security/current/solutions/v1...

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton Activation Failed with Windows 10

"The document that you are looking for is unavailable"

That's the message I'm getting when I hit that link!

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Re: Norton Activation Failed with Windows 10

FWIW ~ link works for me from Firefox

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Re: Norton Activation Failed with Windows 10

It might have to do with the truncation of the URL when viewed on the forums. Click here.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton Activation Failed with Windows 10

I didn't get any notification after I upgraded to Windows 10 regarding my antivirus needing update. The upgrade deleted Norton from the PC...

I uninstalled Norton 360 and reinstalled it ( the same way I did before). After the installation I was able to activate it without any problem .

Probably something went wrong during my first installation attempt.

Thank you for all the help!!

好评1 Stats

Re: Norton Activation Failed with Windows 10

@FredBM, if there's nothing shown for Norton in the Windows 10 notification center, follow the steps at the bottom of the document I've posted. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

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