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Norton 22.5.2.15 incompatible with Windows 10

I've installed Windows 10, and I have Norton Internet Security at level 22.5.2.15. Norton tells me that everything is fine, and what I've read here says that it should be.

However, every 10 or 15 minutes (!), I get an alert that "Your NIS is incompatible with Windows 10, click Next to download a new version". I click Next and it tells me that it's Installing. But 10 or 15 minutes later, it happens again.

The only variation is that it sometimes complains that there is another download manager running.

标签: Windows 10

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Re: Norton 22.5.2.15 incompatible with Windows 10

Does Task Manager show download manager running.

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Re: Norton 22.5.2.15 incompatible with Windows 10

@Geoff Butler, Could you please post the screenshot for the Norton alert when you see it next time?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Norton 22.5.2.15 incompatible with Windows 10

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 22.5.2.15 incompatible with Windows 10

Yes. When I click Next, it takes about 5% for 3 seconds or so and then exits.

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Re: Norton 22.5.2.15 incompatible with Windows 10

Oddly, I couln't grab the screenshot with PaintShop Pro, nor did PrtScrn. Here are some photos...

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Re: Norton 22.5.2.15 incompatible with Windows 10

Thanks for the images. We are aware about this Norton screen splash asking to update. Our team already working on this issue. Will update very shortly with more info. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Norton 22.5.2.15 incompatible with Windows 10

Thanks. And thanks for the prompt responses.

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Re: Norton 22.5.2.15 incompatible with Windows 10

Hello!

Maybe a solution for this problem in a german forum:

http://www.winfuture-forum.de/index.php?showtopic=211312&st=15&gopid=193...

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Re: Norton 22.5.2.15 incompatible with Windows 10

Sorry, no success, I didn't get past step 1.

It wants me to use Start\Run to run GPEDIT.MSC, which is the Group Policy Editor. Windows says Not Found. The web tells me I can enable this as a Windows feature: Start, Programs & Features, Turn Windows Features On Or Off (so far so good), Remote Server Admin Tools (not in the list).

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Re: Norton 22.5.2.15 incompatible with Windows 10

It wants me to use Start\Run to run GPEDIT.MSC, which is the Group Policy Editor. Windows says Not Found. The web tells me I can enable this as a Windows feature: Start, Programs & Features, Turn Windows Features On Or Off (so far so good), Remote Server Admin Tools (not in the list).

Do you have Win 7 Home version on your PC?  That may be the reason it's not available.

Group Policy Editor is a feature in Professional, Ultimate and Enterprise editions of Windows 7. It isn't included in Starter, Home Basic and Home Premium versions.

There's a download available online to install GPEDIT in Win 7 Home edition but I haven't tried it out.

Windows 7x64 Home Premium OEM Ver / MoBo: ASUS P7P55D-E / CPU: Intel i5-650 / RAM: 16 Gb Corsair DDR3
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Re: Norton 22.5.2.15 incompatible with Windows 10

No, it started life as Windows 8 and was immediately upgraded to 8.1

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Re: Norton 22.5.2.15 incompatible with Windows 10

Do you have Win 8[.1] Pro or Enterprise version?  It's the same with Win 8; GPEDIT isn't available with Win 8 (basic) version.

Windows 7x64 Home Premium OEM Ver / MoBo: ASUS P7P55D-E / CPU: Intel i5-650 / RAM: 16 Gb Corsair DDR3
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Re: Norton 22.5.2.15 incompatible with Windows 10

https://support.norton.com/sp/en/us/home/current/solutions/v113935352_EndUserProfile_en_us

I've applied this fix and it solved the problem. Thanks for all your help guys!

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