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Full scan using NIS 22.5.2.15 reboots my computer

I currently have NIS 22.5.2.15 on Windows XP, SP3, although this problem was occurring for several weeks before the 22.5.2.15 update. My question up front: how do I determine the last file that a full scan was examining before it fails? The details: After starting a full scan, it runs for multiple hours and then my system reboots. I'm never in my office at the time the reboot happens so I don't know exactly what's going on. I've selected the option for the scan to keep the system running after the scan. After the reboot, there is no "Full Scan" report in the scan history. I only see recent Quick Scan results. I did a full CHKDSK on all of my hard drives, including a check for bad sectors. I've run Norton Power Eraser and I've run Malwarebytes. Neither detected an issue on my system. Thanks for any help.

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Re: Full scan using NIS 22.5.2.15 reboots my computer

Hi,knupug. The update to V 22.5.2.15 may have been corrupted, so you may wish to try the Norton Remove and Reinstall Tool, which will give you a clean fresh install.   http://www.norton.com/nrnr

If used, please read the Before you begin note and run Live Update after, until no more are found. Reboot, and see if that fixes the problem.

Let us know how you go.

Windows 10 Home X 64
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Re: Full scan using NIS 22.5.2.15 reboots my computer

No No no remove install remove install remove install this say all way day Norton you product is buggy version 22.5.2.15 is not possible on my 27 computer on my compagny to scan quick scan hang on adware.unico all time all hang

i remove - clean - re-install no work the product is bullshit  allways problem with norton

if the product no work to scan in 2 week i change the compagny for security and speak all my Customer to change to another product work i not possible

my language is french and i frustrate of lower quality of Norton 2015 security and my Windows is Windows 7 32 or 64

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