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Have I phoned a fake Norton help site

Hi

I am having problems reinstalling Norton on one of my computers after having to reinstall windows after a hard drive crash. I phoned what I thought to be Norton Support on 08008786004. The guy took control of my computer and said I had lots of problems and somehow a lot of Microsoft services had been turned off. He told me I must stop using any computer, phone or other gadgets on the network. He told me that I need a white hat anti hacking expert, government registered panel, Microsoft and Cisco certified. He told me that. He told me that a Chris Miller from UK Database Technology would help.  www.ukdtl.co.uk. The maximum cost being £349-99 for lifetime protection. The site looks genuine to me. Any advise would be appreciated. He is going to phone me back this afternoon.

标签: Infection

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Re: Have I phoned a fake Norton help site

Disclaimer: Ukdtl.co.uk is a third party SERVICE provider for issues related with Browsers, Laptop, Desktop, Anti-Virus, Printers & Routers. We provide services through our pool of trained specialists and experts who are certified by leading technology companies. The brand names, trademarks, logos, company names used in the site and belong to their respective owners. Brand names, trademarks, logos, company names used in the site are for representation purposes only. These services can be availed from us and also services are available elsewhere such as brand owner.

Ukdtl.co.uk is not official sponsored Norton support.   For official Norton support. Chat with Norton Support   ---- Call Norton Support. Ukdtl.co.uk offers fee based tech support. Norton official support offers Norton product support.  Based upon your description.  Ukdtl.co.uk is not reputable. 

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Re: Have I phoned a fake Norton help site

hi Keith

I'd have nothing at all to do with that number/organisation at all.

I've just tried to find Norton telephone support and find no genuine number via internet search.

The safe and best way of contacting Norton is through your Norton Account via online chat or telephone.

Norton Support do not go through what you have described and certainly would not offer a service/repair at that cost.

Perhaps you would like some assistance with your Norton installation from the Forum, many users are very happy to help.

If so please give a few details:

Windows O/S, Norton Product and version a description of the difficulties you are having.

Michael

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Re: Have I phoned a fake Norton help site

Thanks for your prompt replys. I can't believe how stupid I was. I should have guessed when the phone was answered almost immediately. My fear now is that that have put nasty things on my computers. It's not my main computer and only used for I player and watching DVDs but I assume they could infect my other 2 computers. Thanks again for prompt replies.
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Re: Have I phoned a fake Norton help site

hi Keith

I you are worried it may be worth visiting one of the sites listed in the thread linked below where volunteer expert advice and assistance is given:

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Michael

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Re: Have I phoned a fake Norton help site

keith burrows28:

I am having problems reinstalling Norton on one of my computers after having to reinstall windows after a hard drive crash. I phoned what I thought to be Norton Support on 08008786004. The guy took control of my computer and said I had lots of problems and somehow a lot of Microsoft services had been turned off.

Hi keith burrows28:

I can't verify that the information I found at http://malwarefixes.com/threats/removepop-co/ is correct, but Malwarefixes also lists this telephone number as a fake support scam.  If the screenshot in that article of the "critical system alert" looks familiar it's also likely that they installed the removepop adware on your computer during your remote access session.  See the Symantec article Alert: Fake Support Scams for steps you can take if you think you've been scammed.

Removepop adware is classified as a PUP (potentially unwanted program) rather than a virus or other high-risk malware.  If you're familiar with the free Malwarebytes Anti-Malware (MBAM) I'd suggest running a scan of your system as instructed in MartMan's thread Malware to see if it can detect removepop.  If you aren't familiar with MBAM I'd suggest that you register with one of the free malware removal forums listed in delphium's thread Malware Removal Forum Recommendations where you can work one-on-one with a trained malware removal specialist and ask them to check your system for this adware rather than attempt to follow the removal instructions in the Malwarefixes article.  My personal recommendations are:

bleepingcomputer:  http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
WhatTheTech:        http://forums.whatthetech.com/index.php?showforum=27


If you post back with the information requested by michaelsalis we should still be able to assist you with reinstalling Norton - and possibly even uncover the cause of your hard drive crash.

EDIT:

Sorry, I just noticed that michaelsalis had already recommended a visit to one of the free malware removal forums while I was composing my reply.
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32-bit Vista Home Premium SP2 * Firefox 40.0 * NIS 2014 v. 21.7.0.11 * 32-bit iTunes v. 12.1.2

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Re: Have I phoned a fake Norton help site

Many thanks I will have a look.

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Re: Have I phoned a fake Norton help site

Thanks Michael

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Re: Have I phoned a fake Norton help site

 Hi Michael

I reinstalled windows 7 which immediately allowed me to update to 10. I have Norton 360 version 22.15.2.15 installed on my other 2 computers . When I try and reinstall I am told I have used all my 3 installs up and I cant seem to find a way round this. I will of course try the Proper Norton Support site ASAP. I am now getting calls from the guy I phoned  but not answering them and have switched off my messaging machine.  Thanks again for you help

Keith

Accepted Solution
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Re: Have I phoned a fake Norton help site

hi Keith

It may be worth looking at your Norton Account under the Services Tab.

Here you will see your Norton 360 listed with the total number of seats available and those taken/unused.

It will probably still have your device listed here, click the bin next to the computer you need to reinstall your Norton 360, download and install on your computer.

Please let us know how you get on with this should you encounter any difficulties we will be more than happy to assist.

Michael

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Re: Have I phoned a fake Norton help site

MICHAEL YOU ARE A STAR.

Please excuse shouting,

That solved the problem. It made no difference at first even though it only listed 2 computers on my account. I am not sure how but in the end I downloaded Norton.  I am now running a full scan on my 3 computers. So far it has found and resolved 36 threats on the computer I was having problems with. I have also run spybot and a malware programme both of which found issues.

Many thanks once again

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Re: Have I phoned a fake Norton help site

hi Keith

A pleasure.

I hope you will soon have trouble free use again.

Michael

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