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Identity Safe Won't Open :Android

I am using Norton Identity Safe on my Android and cannot login.  I keep getting incorrect username and password.  I have changed my password and it still does not work.  I have had this issue before and this is extremely frustrating!

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Re: Identity Safe Won't Open :Android

Susan Lesniewski:

I am using Norton Identity Safe on my Android and cannot login.  I keep getting incorrect username and password.  I have changed my password and it still does not work.  I have had this issue before and this is extremely frustrating!

FWIW...

Hopefully you have not lost your online (cloud-based) vault content...

You can confirm this (as to whether or not the vault content remains intact) by navigating to the Norton Identity Safe website and logging in with your Norton Account credential - You'll then be prompted to enter your (online) vault PWNote: This check is (probably) best done using a desktop web browser...

https://identitysafe.norton.com/home

Kind regards,
John

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Re: Identity Safe Won't Open :Android

Susan

I have asked your post be moved to the Other Mobile Products board for better exposure.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Identity Safe Won't Open :Android

From the main Norton Identity Safe screen on your phone, scroll down til you see your email address and tap on Sign Out. Then go to the Android settings on your phone and look for Norton Identity Safe in the Apps section. Scroll till you see a button to Clear Cache. Tap on that. Now restart your phone and then try to log into your vault again. Remember you will first have to enter the email and password for your Norton Account, and then you will be asked for the vault password.

Things happen. Export/Backup your Norton Password Manager data.

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