I have at least 2 years remaining on my subscription, but my computer appears to be infected. It is not time for a renewel.
Are you suggesting your computer gets infected around renewal time.
Why do you suspect infection.
Please advise Norton product + version... eg: N360 v184.108.40.206
Please advise operating system...eg: W7
Finding the name and version of your Norton product > > /kb20080417101717EN
Have you run LiveUpdate several times and run full scan.