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好评1 Stats

Windows 10 Build insider 10532 uninstalls Norton!

Bad news today!  I just updated Windows 10 to the latest insider build, and Windows uninstalled Norton Internet Security!  I had the latest updates and it was working fine on the previous Windows 10 build, but today's insider build uninstalled it and gave a notice that NIS is not compatible with this version of Windows.

Help, Norton!!!

Don Mannino
C​ypress, CA

标签: Windows 10

回复

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

hi DonMannino

Your version of NIS is not noted however, the latest version is 22.5.2.15 which is compatible with Windows 10, if you do not have this version installed you can download/install from your Norton Account which can be accessed through the link below:

Norton Account Sign-in

Michael

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Re: Windows 10 Build insider 10532 uninstalls Norton!

Test builds are test builds.  Norton, as well as other software (such as 64-bit Google Chrome, which is known to crash on launch in this build), may or may not work.  Norton does not support pre-release software.

Windows 10 build 10532 is here, with revamped menus and a few big bugs

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Re: Windows 10 Build insider 10532 uninstalls Norton!

Yes, that is the version I attempted to install after Windows uninstalled it.  22.5.2.15.

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Re: Windows 10 Build insider 10532 uninstalls Norton!

I my experience, changes to the preview builds usually make it into the public builds.  This is not just a bug, Windows specifically states that NIS is not compatible.  Norton needs to sort out why, and make sure that they work it out with Microsoft.  You may recall the first released version of Windows 10 (which insiders were using 3 weeks or so before release), when Windows put up error messages saying NIV was not compatible - and Norton responded quickly.  My purpose in posting was to notify others, and also let Symantec know about it.

Don Mannino
Cypress, CA

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

hi DonMannino

Have you not thought it could be a Microsoft problem?

Norton 22.5.2.15 works perfectly well on the public release of Windows 10, you say it works on a previous build.

Michael

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Re: Windows 10 Build insider 10532 uninstalls Norton!

Win10 is a moving target.  As you are using a pre-release version you should expect issues like this.

I am sure the Symantec development team are working on this issue.

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

FYI - Windows 10 IP 10532 removes Norton and also stops the installing of it.

Windows 10 *64 TP - Lastest Official - Fast Channel.
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Re: Windows 10 Build insider 10532 uninstalls Norton!

Posted just for dev info. Aware of pre release stuff etc etc. :) 

Windows 10 *64 TP - Lastest Official - Fast Channel.
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Re: Windows 10 Build insider 10532 uninstalls Norton!

I just re-downloaded from http://www.norton.com/latestns and that re-installed ok. 
Will monitor and see if W10 removes Norton again or leaves it. 

Windows 10 *64 TP - Lastest Official - Fast Channel.
好评1 Stats

Re: Windows 10 Build insider 10532 uninstalls Norton!

@DonMannino Just seen your post, also happened with Norton Security. https://community.norton.com/en/forums/windows-10-ip-10532-removes-norto...
I'm not sure how it works for you on the older Norton Internet Security - but with Norton Security re-downloading the very latest worked for me. http://www.norton.com/latestns

Windows 10 *64 TP - Lastest Official - Fast Channel.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

DonMannino:

Bad news today!  I just updated Windows 10 to the latest insider build, and Windows uninstalled Norton Internet Security!  I had the latest updates and it was working fine on the previous Windows 10 build, but today's insider build uninstalled it and gave a notice that NIS is not compatible with this version of Windows.

Help, Norton!!!

Don Mannino
C​ypress, CA

https://community.norton.com/en/comment/6626641#comment-6626641 

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Windows 10 Home X 64 Norton Security Premium Current
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Re: Windows 10 Build insider 10532 uninstalls Norton!

Norton 360 Premier no longer works and cannot be installed on Build 10532 (which is the Insider build released on 8/28/2015 to the Fast Ring).  N360 worked just fine for me on all prior builds, including 10525 (the last Th2 Insider Build), but when upgrading to 10532, the very first message in Notifications is that "Norton 360 has been uninstalled and is incompatible with this version of Windows 10".    All attempts to reinstall it fail.  

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Re: Windows 10 Build insider 10532 uninstalls Norton!

I have subscriptions for Norton 360 (five devices) and Norton One (which is now essentially N360, also another 5 devices).  I had been using one of the Norton 360 "seats" for one of my computers running Win10 Insider preview builds (I stayed in the Insider Program after build 10240 RTM was installed).  N360 worked fine in build 10240 and 10525 Th_2 builds, but the latest 10535 build installed tonight (8/28/15) uninstalled N360.

I tried your link above which did allow an install of "Norton Security"  (from  http://www.norton.com/latestns),  but it would not allow me to activate it because I don't have a proper product key for that build of NS.   None of my N360 or Norton One keys worked.

All I get is this message:  "The Product Key entered is not valid for this product. (-1002)".  

Any suggestions?

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Hi @jegesq poss try: https://updatecenter.norton.com/Manual/ChooseProduct - Choose product but not latest version, you will then get option to update. Hope that helps. 

@F4E - thanks for the link. That is mainly for those updating to W10 from other W releases.
A W10 to W10 update should not be affected. This latest IP build caused the issue, it's mainly posted to inform Devs so they can keep a tab on it, before the IP build goes mainstream. All prev IP builds been no issues in updating Norton has been one of the few to keep working. 

Point to note, it was also working correctly after the update from release to IP build, it was within 15 mins of using the IP build, MS decided Norton was not compatible. At least by re-installing using the latest NS link it did seem to install ok. 

Windows 10 *64 TP - Lastest Official - Fast Channel.
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Re: Windows 10 Build insider 10532 uninstalls Norton!

@pbmcmlxxi:   You do understand, I hope, that you can't use the manual product "chooser" you linked to because if I try to download any version of Norton 360 (the only version for which I have valid product keys), Build 10532 will not let any version of Norton 360 install.  Thus, there's no way to "update" a version that is not locally installed on one's computer.

This is also why the "more complicated" method of upgrading described at https://community.norton.com/en/blogs/product-update-announcements/norton-compatibility-and-windows-10 do not work either.

You can't "update" or "upgrade" a version of Norton that cannot be installed, and installing something other than Norton 360 (e.g., Norton Anti-Virus, Norton Internet Security, Norton Security, etc.) which can't be activated, means that the product also can't be "updated" to an entirely different version (e.g. Norton Security can't be updated to N360) at all.

So until Norton and MS get together and one or the other makes a version that works with the latest Insider Build, no soup for me.

So sad.  Too bad.

Guess I'll get to see just how effective MS Defender really is....

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Hate to cross-post to two different threads, but as I mentioned to @pbmcmlxxi in a different thread, while many versions of Norton (e.g. NIS, NS, N360, N360 Premier) worked in prior Win 10 builds (including preview builds prior to 10240, which was the "RTM" build), and continued to work in post-RTM Insider builds as mentioned above,  build 10535 specifically informs the user that Norton 360 is incompatible with "this version of Windows 10".

The various fixes and suggestions to "update" one's version of N360 or other NS product may work with something like NS (which evidently can be installed in build 10535) but unless you have a product key for the specific version of Norton product you're installing, you cannot otherwise activate, and likewise, for someone like me, who has product keys for N360 Premier only, installing any other versions, such as NS, or NIS, etc., is really pointless because they can't be "updated" to an entirely different version such as N360.

I expect that Norton will eventually find a work around and get a newer version of N360 and N360 Premier that will work with newer builds beyond the RTM 10240, since clearly, that's where MS Win10 is now headed.  The Insider Builds aren't just "experimental"....they are the next incremental release of Windows 10, and since Windows is now a "service" (WAAS), Windows 10 will never be officially "finished" and will continually evolve.   So it will be incumbent upon Norton, if they want to continue to keep their customers to get a fix for this into the pipeline sooner rather than later, since the "official" rollout of Threshold 2 (think of it as the next major service pack for Win 10) is supposed to rollout in October.  Plenty of time between now and then, and just as Norton did when it found its versions of N360 and other products were incompatible with Build 10240, Norton issued a fix quickly, and restored compatibility and functionality. 

But until Norton does that, no soup for me. 

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Hi @DonMannino & @jegesq,

I have sent you both private messages requesting logs. Could you please check your inbox when you find time? Thanks.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Windows 10 Build insider 10532 uninstalls Norton!

I'm having the same problem.  I tried re-downloading and installing N360 again from my account page and Windows blocked it.  Running Build 10532.

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

I have submitted logs as requested by the administrator.

Don Mannino
Cypress, CA

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Re: Windows 10 Build insider 10532 uninstalls Norton!

hi Folks,

same Problem with NAV 22.5.2.15.
was also automatically uninstalled by  Windows upgrade
install failed because Windows Build 10532 says it's not compatible.

tryed
NAV-ESDDef-22.5.2.15-GE.exe and
NAV-ESD-22.5.2.15-GE.exe

have fun
s.rul

好评3 Stats

Re: Windows 10 Build insider 10532 uninstalls Norton!

Hi everyone,

As an update, our team has been able to reproduce this issue, and has confirmed it only happens with our NIS, NAV, and N360 v22.5.2.15 products. This issue does not occur with Norton Security or Norton Security with Backup 22.5.2.15, which is our Windows 10 compatible version. I apologize for the delay; we are currently working with Microsoft to correct this issue, and we will update this thread when more information becomes available.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Windows 10 Build insider 10532 uninstalls Norton!

I have exactIy the same error, after 10532 update today I have no NIS. Try the installer and can't install because it saids is not compatible with this version. Please help.

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

After Upgrading Windows 10 Build 10532 there was a notification that said: "Norton 360 Has Been Removed From Your Computer Because It Isn't Compatible With This Build Of Windows 10" I Don't Know What Happened And I Was Wandering If This Is A Bug With Norton 360 Or An Issue With Windows 10! What Should I Do!?

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Re: Windows 10 Build insider 10532 uninstalls Norton!

I'm Ending My Subscription on January But Before That I Need A Solution!

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Re: Windows 10 Build insider 10532 uninstalls Norton!

https://community.norton.com/en/comment/6628921#comment-6628921

Tony_Weiss:

Hi everyone,

As an update, our team has been able to reproduce this issue, and has confirmed it only happens with our NIS, NAV, and N360 v22.5.2.15 products. This issue does not occur with Norton Security or Norton Security with Backup 22.5.2.15, which is our Windows 10 compatible version. I apologize for the delay; we are currently working with Microsoft to correct this issue, and we will update this thread when more information becomes available.

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Since I upgraded two of my PCs to Windows 10 Insider preview Build 10532 today, Norton AntiVirus does no longer work on these PCs and it is not possible to re-install Norton AntiVirus using Norton Download Manager. Error Message: "Norton AntiVirus doesn't work with this version of Windows". This is the same error message that was reported by the Norton AntiVirus Installer prior to the RTM Build of Windows 10.

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

https://community.norton.com/en/comment/6628921#comment-6628921

Tony_Weiss:

Hi everyone,

As an update, our team has been able to reproduce this issue, and has confirmed it only happens with our NIS, NAV, and N360 v22.5.2.15 products. This issue does not occur with Norton Security or Norton Security with Backup 22.5.2.15, which is our Windows 10 compatible version. I apologize for the delay; we are currently working with Microsoft to correct this issue, and we will update this thread when more information becomes available.

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

MAD5:

I have exactIy the same error, after 10532 update today I have no NIS. Try the installer and can't install because it saids is not compatible with this version. Please help.

Please read above messages from Norton Staff (names in red) -- this is a known situation with the NIS/NAV/N360 only and not with NU/NUwBU .... 

Norton have reproduced it and are working with Microsoft on a fix. 

Hugh
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

@Tony_Weiss It did happen in NS, I did post in NS section - however I think a mod has deleted the post I did. Shame. I confirm it did also happen on NS after the update to the latest TP. I also confirm from the NS latest link, I re-downloaded and it installed ok. It still remained that MS W10 TP removed NS to start with 10 mins after using the update from W10 release to TP .Therefore my post was valid, and in correct the  location of NS  forum. Glad that you have asked MS to investigate, and think wise to also include NS in the investigation. Thanks.  

Windows 10 *64 TP - Lastest Official - Fast Channel.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

pbmcmlxxi:

@Tony_Weiss It did happen in NS, I did post in NS section - however I think a mod has deleted the post I did. Shame. I confirm it did also happen on NS after the update to the latest TP. I also confirm from the NS latest link, I re-downloaded and it installed ok. It still remained that MS W10 TP removed NS to start with 10 mins after using the update from W10 release to TP .Therefore my post was valid, and in correct the  location of NS  forum. Glad that you have asked MS to investigate, and think wise to also include NS in the investigation. Thanks.  

You're right!  Your post in the NS / NSwB board has been removed for some strange reason.  Or at least I can't find it.

@Tony_Weiss, any reason why pbmcmlxxi's post would of been removed?

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

K

The disappeared message wasn't moved here because of duplication was it?

Hugh
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Hugh, the link in my earlier post suggests it has been moved to this thread.

@pbmcmlxxi, is that the case?

A little bit of knowledge is... well a little bit of knowledge.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Hi @Krusty13 - It would seem they over the past day they have indeed been moved to this sub forum. 
It is very strange as to why it was removed from the original sub forum of NS, however I can somewhat understand if it was for some duplication, however Norton have these sections for products NS then the older NIS etc, and both products have the issue, but within separate sub forums etc. 

Hopefully @Tony_Weiss will take my comments onboard and ensure that NS is also investigated for this removal issue.

At least from my experience I was able to re-download the latest full product via  http://www.norton.com/latestns - however when using the product selector https://updatecenter.norton.com/Manual/ChooseProduct that only gives the smaller download initially, and W10 TP did not like that and blocked my install. 
That is some additional info which I thought of yesterday, which may also help Norton Devs in their dialogue with MS.

Windows 10 *64 TP - Lastest Official - Fast Channel.
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

is there any reason as to why my post was removed?

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Re: Windows 10 Build insider 10532 uninstalls Norton!

Question - is it possible to use my NIS key with Norton Security?  I don't see any options for downloading / installing that software from my Norton Account.

Don Mannino
Cypress, CA​

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Re: Windows 10 Build insider 10532 uninstalls Norton!

No, sadly you can't. Try it and didn't work, they are different products.

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Re: Windows 10 Build insider 10532 uninstalls Norton!

DonMannino:

Question - is it possible to use my NIS key with Norton Security?  I don't see any options for downloading / installing that software from my Norton Account.

Don Mannino
Cypress, CA​

Although as said, you cannot to that, if you decide to upgrade to Norton Security by buying a copy (often much cheaper than renewing or buying direct from Norton) of NS and installing it the unexpired time on your NIS will be added onto the time you buy for NS -- either automatically or if you use the Norton OnLine Support through your computer: Norton Chat Support which uses your computer keyboard not your phone.

This is a relatively recent move by Norton.

Hugh
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Thanks! I will do that. Order the new NS and add my days left on my NIS. I call with the chat and they confirm it is correct. Even more, my version covers 5 PC, so good deal. And for 20 bucks for a year is worthy.

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Re: Windows 10 Build insider 10532 uninstalls Norton!

Glad you followed up and got the confirmation -- did they by any chance say whether it was automatic on installing the NS on top of NIS or that you had to contact them afterwards to get it added on?

Thanks for letting us know --  some great prices around if you shop carefully. And carefully includes reputable sources and not just because it's cheap.

Hugh
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

I guess buying from Symantec directly their webpage is pretty reputable source ;) I need to contact them so they manually add the rest of the days left of my previous version to the new NS. Also I can buy a lower NS version, like the esential which covers only 1 pc, but in that case, the remaining days they need to adjust because of the price difference. So, I prefer to have 5 pc with the full days I have left.

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

I'm surprised you found it here on the Norton website for $20. Amazon had it for about $25 the other day and that was exceptional recently in the marketplace as a whole.

Good work and thanks for the details.

Hugh
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Re: Windows 10 Build insider 10532 uninstalls Norton!

Yes, it wasn't on norton USA page, it was in Latin American, where I live. Even they have an offer from $ 375 to $ 262,50 and with the current exchange rate is about u$d 20,87. And it is the 5 pc version, not the 1 pc. This is the link http://ar.norton.com/norton-security-antivirus

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Re: Windows 10 Build insider 10532 uninstalls Norton!

Lucky Argentinians! Thanks for clearing that up!

You know where to come if you need some help .... or can give it to other users! 

Hugh
好评1 Stats

Re: Windows 10 Build insider 10532 uninstalls Norton!

My last update, I just install NS withouth any troubles, updated and contact by chat to support and they add my old suscription from NIS days to this NS and now have 606 days left ;) So it works! I recommend this method to anyone else who have NIS susbscription.

好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

Can you please Help? I am using Norton Internet Security (NIS-ESD-22.5.2.15-EN) and have it installed on three computers running the following operation systems 1) Windows 7 2) Windows 10 (version 10240) 3) Windows 10 Pro (Insider Preview 10532). I have 299 days left of my subscription.

Computers 1&2 don’t have any problems, but the computer running Win 10 Insider Preview 10532 has BIG problems with NIS. I know from searching the net, that it is a known problem and I was wondering if you can tell me when this will be resolved as my computer is vulnerable as I receive a large number of emails with attachments and I have relied on NIS for many years to protect me.

I don’t want to change to NS as it would affect my other computers. I just want a solution from Norton for NIS problems.

Come on NORTON guys PLEASE help the large number of people with these problems. Can you give us some type of time frame – are we talking day’s weeks or what?

Thanks

Bernie

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Re: Windows 10 Build insider 10532 uninstalls Norton!

MAD5:

My last update, I just install NS withouth any troubles, updated and contact by chat to support and they add my old suscription from NIS days to this NS and now have 606 days left ;) So it works! I recommend this method to anyone else who have NIS susbscription.

Thanks again for the feedback -- glad that it all worked out as it should. 

Hugh
好评1 Stats

Re: Windows 10 Build insider 10532 uninstalls Norton!

Mac4300

 3) Windows 10 Pro (Insider Preview 10532).

 I would say that it is not the normal practice of Norton to predict when changes will be released -- they get too much flak when timeslip occurs which from my own experience in development it usually does.

Moreover if you are using a version of Windows not released by Microsoft for use by the public all bets are off since it is just as likely to be changed again before the next Build number is released for public use. Microsoft and third party developers work closely together and so Norton is keeping up as fast as it can.

Even Microsoft tells people not to use the Insider Preview on critical machines so it's up to you whether you continue to use it in a way that can damage your whole system.

Note that this is my opinion .... etc

Hugh
Accepted Solution
好评0

Re: Windows 10 Build insider 10532 uninstalls Norton!

As MAD5 stated, he bought Norton Security and had a chat rep take the unused days from his old subscription and add them to the new one. I have done the same thing. I had 32 days left on my Norton 360 for Multiple Devices. I now have 398 days on a new subscription for Norton Security. (I'm using NS Deluxe to cover my 5 devices.)

NS is now running a complete scan and appears to be working without problems. I also have spam protection again in MS Office 365 (Outlook 2013). And the NS extensions appear to be working in 64-bit Chrome Canary Preview Build and Internet Explorer 11.

Note: To make it easier, if you have your current Norton 360 or current Norton Internet Security installed on more than one device, it may save you time to go to your Norton Account and delete all those devices. Next purchase and install the new Norton Security on at least one device. After that, the chat rep can take the remaining days from the old subscription and transfer them to the new one. This only works when you have an existing Norton Account and purchase NS through the Norton website.

I did not do this before contacting chat and therefore, had to take the time, while online with him, to do all of the above. Now, at my leisure, I can install the new NS on my other devices. 

It takes a little time to do this, but I think it is worth it to have protection while using Windows 10 Insider Preview Build 10532. (Let's just hope it doesn't happen with NS on a newer build of Windows 10 IP.)

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