• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

此论坛帖文需要解决方案。
好评0

Geoblocking problems for international traveller

I travel internationally. Recently, my Norton 360 for 3 devices subscription came due. The license was originally purchased in the U.S., but I'm traveling through Asia. I followed the links Norton gave for renewal, but it took me to a site for Asia. I tried to purchase the renewal subscription with a US-issued Amex card, and it wouldn't allow me. I then tried to buy the same product in the Asian market, with an Asian issued credit card. There were hiccups with that as well. In the process of talking with customer service I found out that if I returned to the US and tried to deactivate one of the three devices and activate another one in its place, that the activation of the new device would be blocked! So, Norton's geo-blocking policy kept me from renewing my subscription with the US-issued license, and also keeps me from switching out devices  when back in the US with an Asian-issued license! This is nonsense! At least, Norton should give US customers the option to renew their subscriptions when they travel abroad! If anyone has a solution to this dilemma, please let me know. Will VPNs work to get around geo-blocking of Norton? Currently, I'm switching to a cheaper security product from a competitor as as stop-gap measure; but I would have preferred to continue using Norton 360.

回复

好评0

Re: Geoblocking problems for international traveller

Wayne

 Will VPNs work to get around geo-blocking of Norton?

There have been other reports of this problem and at least one user with it reported no problem using a VPN so if you are comfortable with doing that I'd go for it while Norton works out what it can do. They do know about the situation.

And have been reminded. 

Hugh
好评0

Re: Geoblocking problems for international traveller

Norton  should give us  the possibility to choose what type of licence we want, International, for North America, for Asia, for Europe. etc.

I am having the same problem. 

Good luck. 

好评0

Re: Geoblocking problems for international traveller

Dan

Norton  should give us  the possibility to choose what type of licence we want, International, for North America, for Asia, for Europe. etc.

I don't think many would disagree with you ... except Norton Marketing and they have to live with the authorized outlets in the different markets.

The situation apparently does not arise if you buy direct from Norton -- I can't guarantee that is so but is has been said here -- but does arise if for any reason the user buys locally from a distributor, and often gets a much better purchase price.

That is the reason why the license is restricted since with installation copies now being downloaded rather than sold as physical items everyone who could pay internationally would buy in the cheapest market and download locally thus cutting out local stores who would stop handling the products ....

Hence the cleft stick for Norton.

Of course in some regions this restriction might fall foul of local legislation ...... ?

Hugh
好评0

Re: Geoblocking problems for international traveller

Hi,

I don't agree with the Norton Marketing theory. Sorry.

You say that is has been said here if I had bought Norton direct from Norton the Region Error code would not exist. OK ..maybe.

I bought Norton Security Deluxe from Staples. Maybe it was cheaper than Norton website I don.t know. I don't work in marketing but when Staples bought Norton Security packages from Norton they suppose pay a real price according to an existing agreement between them.

I am sure that there is Win - Win. Staples is selling Norton,s products, Norton is supplying Staples with products  at a good price.

I don't know If I made myself understood but either Norton is selling through other store or directly,  Norton is not loosing money. 

Thank you for your answer.

Best regards

好评0

Re: Geoblocking problems for international traveller

Unfortunately, I have been dealing directly with Norton. It wasn't a matter of working through a third-party distributor. Norton's technical assistants were quite clear about the limitations they had to work under. 

好评0

Re: Geoblocking problems for international traveller

I don't agree with the Norton Marketing theory.

Unfortunately it is not theory but practice ....

I don't like it and in some regions I believe it is banned by the government(s) but here it is what it is.

Whether it will persist or not in view of the posted examples of where it falls flat on its face -- like US based users whose license expires when overseas is one example although as I said marketing can say "That's why we have automatic renewal and will add back lost days due to early re-activation" (NOTE: that's using a new key which is not the same as Renewing).

Let's give them a chance to see if they can sort this out.

Hugh
好评0

Re: Geoblocking problems for international traveller

Thank you guys for your  answers.

Best regards

好评0

Re: Geoblocking problems for international traveller

I just had the same problem.  Licensed copy from Australia that needed to be reactivated after a Windows system restore.  As I am holidaying in the UK for the next month, Norton's geoblocking stopped it from reactivating.  Norton's call centre suggested uninstalling and reinstalling a trial version.  This did not work.  I ended up installing a 30 day trial version of McAfee which will be enough until I get home.

Symantec really need to do better.  My Norton account showed that the program had been previously activated on this computer, so should have allowed reactivation.  They refused my suggestion to give me a temporary 30 day UK activation key, which I thought was a reasonable request.  At least they did extend my licence by a month, although I had to request it.

Well, as a result of their policy and inflexible approach, they have introduced me to McAfee.  Perhaps I might end up taking my business there (although I don't know if they also a geoblocking policy).

This thread is closed from further comment. Please visit the forum to start a new thread.