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Norton Internet Security Full System Scan Scanning Non-Existent Files

Every time I run a Full System Scan using Norton Internet Security it is scanning non-existent files on my computer. And I mean they don't exist whatsoever, they aren't hidden files I've even checked to make sure that isn't the case. These non-existent files are apparently in a folder called "FOUND" on one of the USB Flash Drives connected to my computer. This USB Flash Drive doesn't have any folders in it including no folder called "FOUND" when viewing all items from including all Hidden items which this USB Flash Drive doesn't have any hidden items either. This USB Flash Drive is solely dedicated to being a Memory Boost Drive (like one other USB Flash Drive) is and is 100% empty other than the Memory Boost file. Yet when doing a Full System Scan Norton Internet Security says there is a folder called "FOUND" on this USB Flash Drive with items in it but the evidence shows that this is a 100% big fat lie on Norton Internet Security's part.

I've attempted to modify what a Full System Scan can scan for drives under Full System Scan in Settings but Norton Internet Security wouldn't allow me to do that. I found another section that allowed for scan exclusions so I've excluded all non-essential USB Flash Drives (the Memory Boost ones) and my External Hard Drive that Windows 10 seems to like to randomly disconnect from my computer. As stated in that last part, I am running Windows 10 Home Version 1511 (and what ever version number the recent Windows 10 Updates brought it to). This computer was an HP Pavilion g7-1310us Notebook PC running Windows 7 Home Premium up until it was upgraded to Windows 10 on August 11th, 2015.

What I really want to know is what is causing Norton Internet Security well doing a Full System Scan to be scanning non-existent folders and files and what I can do to stop it? Removing the USB Flash Drive in question didn't do anything to stop it, it was like the Full System Scan was frozen on that non-existent folder and it was like that for hours until I made the computer shutdown due to Norton Internet Security not responding/finishing it's scan and thus being a worthless and useless program at that time.

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

You mean ReadyBoost?  Why not format the particular drive and re-enable ReadyBoost?

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Do you have Windows File Explorer set to view Hidden and System files? The folders you mention could be there, it is just you cannot see them with the wrong settings.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

I always have hidden files hidden but I also uncheck the box for them to be hidden and NOTHING is hidden on that USB Flash Drive, I've checked it on multiple computers including on both Windows 10 my personal computer and even on Windows 7 that I have occasional access to and there isn't anything whatsoever hidden on it. I know my own computer and my what is and isn't on my USB Flash Drives. Furthermore I have all the right settings running so there aren't any wrong settings whatsoever.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

The real name for it is Memory Boost even the packaging for the USB Flash Drive when it was purchased said Memory Boost not ReadyBoost. ReadyBoost isn't the correct term among computer technicians either. And there is no reason to format the drive and for your information a former USB Flash Drive that was used for Memory Boost wasn't able to be used by Windows again for Memory Boost after it was formatted because it changed the drive type as well and the drive type then didn't support Memory Boost. I know a lot about computers and as a technician I know really what can and cannot be done as well as the correct terms in computer technology.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

I know what FOUND.000 folders are and how they are created. I've had them created on a different drive years ago and they were all unneeded files that were 100% useless. There are no FOUND folders of any kind anywhere on my computer, external hard drives or on any of my USB Flash Drives whatsoever and that's because there aren't any errors on my computer at all. Every time any chkdsk is run it comes back having no errors whatsoever with the words: "There are no integrity violations".
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

I know a lot about computers and as a technician I know really what can and cannot be done as well as the correct terms in computer technology.

Thanks for that information. You have to realize that users coming here have all experience levels from someone who has just bought their first computer to techies and experts. Unless you tell us that in your first post we have no way of knowing your experience level, so we start by giving basic information in basic terms. 

And we are just users with experience with Norton products who volunteer our time to try to help others.

Edit

You have hidden files selected. Did you check Show system files and folders? That is what the Found folders are.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

jetnova16:
The real name for it is Memory Boost even the packaging for the USB Flash Drive when it was purchased said Memory Boost not ReadyBoost. ReadyBoost isn't the correct term among computer technicians either. And there is no reason to format the drive and for your information a former USB Flash Drive that was used for Memory Boost wasn't able to be used by Windows again for Memory Boost after it was formatted because it changed the drive type as well and the drive type then didn't support Memory Boost. I know a lot about computers and as a technician I know really what can and cannot be done as well as the correct terms in computer technology.

What I am talking about Microsoft calls ReadyBoost.  Formatting a Flash Drive should not change it's format type unless you select to format it to it's default state.  A quick format would suffice in this case anyway.

https://en.wikipedia.org/wiki/ReadyBoost

Since you are "a technician" and obviously know "a lot about computers", I will leave it to others to try and help.

Good luck!

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Actually for your information Microsoft calls it Memory Boost more than they do ReadyBoost anymore. I've called them more than once and their Support Technicians have used the turn Memory Boost far more than ReadyBoost because ReadyBoost doesn't describe what the feature does and eventually they plan on changing the name to Memory Boost as well so novice computer users actually understand what it does instead of mistakenly guessing what ReadyBoost means.

As I've already stated: This USB Flash Drive doesn't need formatting either. And that is because multiple computers all confirm there are no FOUND folders on it whatsoever with all computers set to show hidden files and Microsoft protected files. What part of that aren't you understanding? (Since I've now had to say it TWICE!) Furthermore a majority of flash drive types have a type of formatting setting where a quick format changes their type to one of the many types Memory Boost can't use. It's due to the fact that flash drives can be used a certain number of times with data being written to them and rewritten.

Memory Boost constantly does that then if you format the drive it becomes useless for Memory Boost. Over five years I've had personally to replace 3 different flash drives due to that fact just to use Memory Boost.

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Read and comprehend! When I say that I have Hidden Files shown, it means every single type of hidden files, got it? This is set to show all hidden file types including system files on the multiple computers that have all said that there are not any FOUND folders on this USB Flash Drive. So THERE ARE NO FOUND FOLDERS WHATSOEVER, got it?
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

If you had a Found folder at one time that Norton detected, and that folder has since been removed somehow (other than by having Norton quarantine it), then Norton will consider it an unresolved risk and will keep showing it.  Go into Norton History to Unresolved Security Risks and clear the entries there, if they exist.

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

SendOfJive; Yet again you aren't getting it. This Folder is showing up only during a Full System Scan in items being scanned, it doesn't exist on the USB Flash Drive whatsoever, it's not hidden and it's not further hidden as a system protected file. It is 100% non-existing. This folder hasn't shown up in a Full System Scan up until this month, and nothing on this USB Flash Drive has changed in a full two years since I've bought it, it's always been solely dedicated to bring a Memory Boost Drive. It's entire allowed space is used for Memory Boost, there isn't hardly any space for it to even have any FOUND folder in it. Multiple computers even show that there isn't any FOUND folders on it when checking it. There NEVER has been any FOUND folders on this USB Flash Drive either. Thus there isn't any Unresolved Security Risks on it either; in fact there aren't any Unresolved Security Risks on my entire computer because Norton Internet Security has NEVER found any viruses, malware, or spyware ever on my computer. It's only ALWAYS discovered Tracking Cookies; the same exact number it always removes with both Quick Scans as well as all Full System Scans.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Does anything show up in a command prompt dir <drive letter>:\ ?

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

The only thing that shows up in Command Prompt is what is supposed to be there, the Memory Boost file NOTHING ELSE. Other than the Memory Boost file the drive is completely empty.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

jetnova16, I don't even know why you're here.

You're a self appointed *expert*, and are consistently rude and condescending to those who try to help you.

I was trying to help you in one of your previous threads, and realised it was pointless.

I would suggest others who try to help, will only be subjected to the same kind of ignorant attitude.

I suggest you look elsewhere for solutions, or learn some manners...........

Windows 10 Home X 64
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

For your information F4E, your information has never been helpful. I've worked for a computer repair technician and also repaired and fixed hundreds of computer problems for many different people. Your information you've given in my previous posts has never helped and I've always ended up solving the problem on my own because you are the inconsiderate unhelpful one. Every time you've every suggested anything I've tried it and each time it NEVER worked. I've actually learned a lot about Norton Internet Security and other Norton/Symantec products by attempting to get your unhelpful suggestions to actually produce any results whatsoever.

I've actually gone to college for computer repair and software programming so I actually do know a lot about computers, and I am not a "self-appointed expert", as I've previously stated actually went to college to learn everything I know and expanded that knowledge with hands on training and attempting to get suggestions that never work to actually work.

Helping me isn't pointless when you actually give solutions and information that actually work and don't suggest stupid things I've already personally tried. The same goes for if those giving help actually would listen to what I write and comprehend exactly what I'm saying through what I'm observing firsthand. If you'd actually do that you'd see your solutions were either already tried or are not plausible to the situation.

So unlike what this person says, I don't have an ignorant attitude and respect all those that help me that actually respect me and listen and comprehend what I'm saying instead of making assumptions and suggestions things that already haven't worked. Furthermore if pictures were easy to post here instead of PDF files with them I can show exactly what I am saying.

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

You just proved my point. I will not deal with arrogant trolls.................

Windows 10 Home X 64
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Furthermore if pictures were easy to post here instead of PDF files with them I can show exactly what I am saying.

https://community.norton.com/en/forums/how-post-image-forums-0 

A person with your expertise might know how to use the Search function. 

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

I am no arrogant idiot quoting your original post that shown up in my email. You are harassing me and extremely disrespectful and out rude! You are the arrogant idiot, you're a loser, you're the troll F4E and you shouldn't be allowed to be posting here and I'm reporting you for harassment.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

For your information, I post here on both an iPad and a computer and both say these are the acceptable attachment file types: And I quote: Files must be less than 256 MB Allowed File Types: txt pdf zip And it says the exact same thing when using the website on the computer so you are clearly mistaken and clearly don't read the words on the screen! I actually do read and have also tried hundreds of times to attach screenshot pictures and this site always says they are not an acceptable file type. The information in your link DOESN'T work especially on an iPad and other mobile devices; I've tried it multiple times and it doesn't work!

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Nope!  That did not work.  Oh wait, yes it did.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Do you even look at the help that is offered?

Earlier you ignored a link that explained ReadyBoost and showed an image of the Windows dialog box showing that name. Now a link explaining how to post screenshots is given and obviously you ignored that.

I too post from an iPad and you can still post screenshots using the methods linked to above for posting screenshots.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

It is not working on a computer, I'm on an iPad and I'm no where's near a computer right now. There is no way to switch this stupid text box to even look like the one in your damn link. And if a screenshot was able the be posted via the iPad right now I'd prove it!

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

It just worked fine from my iPad

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

I look at everything and if a screenshot could be easily posted that I emailed myself from my computer you'd see that it says Memory Boost everywhere your link showed the word ReadyBoost. I have the evidence right in front of me in email on my iPad and saved in the camera roll on my iPad as well.

You are thus making damn false accusations and if you can't keep this topic in track and can't offer any valuable advice, get lost! You are all pissing me off with your harassment and it is totally 100% uncalled for!

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

It isn't working on my iPad though this text box hasn't changed, it's a simple box, no buttons, no nothing. I've tried everything stated in that link to get that text box and it's not working so back off since it isn't working for you aren't worth it!
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

jetnova16:
I am no arrogant idiot quoting your original post that shown up in my email. You are harassing me and extremely disrespectful and out rude! You are the arrogant idiot, you're a loser, you're the troll F4E and you shouldn't be allowed to be posting here and I'm reporting you for harassment.

I'm sure Symantec will deal with me, as they see fit. 

Windows 10 Home X 64
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

I am going to start blocking all those harassing me, starting with F 4 E who I've already blocked.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

You mean like this.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

The text book doesn't switch, the link says to start typing and to use the toolbars above the text window, there Are not any toolbars up there whatsoever for my iPad, and it also says its for widescreen only and when I switch to landscape view for my iPad, it's still the exact same text box it was horizontally. Thus it doesn't work!

How to post an image in the new forums.

(Note: This only works from the wide screen format of the forums. If you have a narrow screen/mobile layout then you cannot insert images.)

And I wrote all of this holding my iPad in widescreen/landscape orientation. No change in the text box whatsoever!

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

The box is the same other than your ReadyBoost says MemoryBoost on my computer screen, as well as in the screenshot I took of it. The name ReadyBoost is gone and replaced with the word: MemoryBoost
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

jetnova16:
The box is the same other than your ReadyBoost says MemoryBoost on my computer screen, as well as in the screenshot I took of it. The name ReadyBoost is gone and replaced with the word: MemoryBoost

Off topic I know, but my Windows 10 machines both still use the term, ReadyBoost.

Edit:  Or are you talking about a third-party application?  -  http://www.softpedia.com/get/Tweak/Memory-Tweak/Rizone-Memory-Booster.shtml

Anyway, hasta la vista , baby.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Then some of your drivers might be outdated because it all changed with a few driver updates.

Also it's all with the every USB Flash Drive that's dedicated to MemoryBoost that says it. On Windows 7 the same drives say ReadyBoost. Windows 10 it says MemoryBoost, clearly means the name is eventually going to be changed. And to go by the last link you posted they are not the same thing. Both MemoryBoost USB Flash Drives were given the option when first hooked up to the computer when it was Windows 7 to be ReadyBoost (when it was still called that). The name change only happened three weeks ago for my computer.

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Mate, I really don't want to argue with you.  I believe it has changed on your machine but no so here.

Since my machine has a SSD and 8GB of RAM I can't use what my machines still call ReadyBoost.  Out of curiosity, if you don't mind me asking, what is the your machine's Language.  I am in Australia but my language is English UK.  Maybe that's the difference?

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

Looks like part of your problem is your computer can't be use Memory Boost so it's highly unlikely it will even change the name for you; you have to strictly already have the device in use as a MemoryBoost device on that computer for it to change or the USB has to be newer. I'm not sure how they're rolling out the name change I just know I have it, it could even be a test with changing the function. My computer isn't the only Windows 10 with the name MemoryBoost that I've seen though, personally I know of about 10 people with the change and there can easily be many more.

My language is set to what it's always been English, US. Never changed it since I got the computer.

None of this though answers why a Norton Internet Security Full System Scan says there's a folder named FOUND that totally doesn't exist on that USB Flash Drive. And it doesn't explain why you can post pictures/screenshots when it won't allow the text box to change for my iPad or my computer just to post any screenshots. Strangely enough the text box changes when the page starts to load for a split second but then goes to the original text box.

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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

From memory there used to be a link on the forums when I came here with an Android phone where you could choose to see the full version of the site or the mobile version.  I know that the editing toolbar doesn't show if I view the mobile version.

Getting back to your original query, I'm out of ideas but hopefully someone here can help.

Best of luck.

Dave

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Internet Security Full System Scan Scanning Non-Existent Files

At this time, comments for this thread have been locked. Please be mindful that this community is for civil dialogue on these issues. I recommend a review of the Terms of Service and Participation Guidelines for the community, to refresh your memory on what we expect. Thank you.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.