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No download, yet money taken immediately

I currently have Norton 360 premier on my laptop, which expires on 31st January ...I got an e mail with information in it about continuing this product when it expires or downloading a different one which was on special offer ....as  I only need cover for one laptop I decided to go with the anti-virus at £24.99 .....I was asked to pay via PayPal which I did ...but couldn't download it ...I was asked for a number ...what number ??? I had an order number and nothing else and found out that wasn't the number needed ...I was told there was a number within an e mail, but didn't get an e mail !! ...my subscription runs out end of this month, so what do I do now ..the money has already been taken from my bank account and PayPal have been informed I do not have this download ....

valerie

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好评2 Stats

Re: No download, yet money taken immediately

Hi  Valerie,

Welcome to the Norton  Community Forums!

The "number" is the Product Key which you should have received by email. Did you check your email spam folder?

If it isn't there either, I'd suggest to contact Norton Customer Support who should be able to help you:

www.norton.com/chat

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
好评1 Stats

Re: No download, yet money taken immediately

valerie

Are you sure you were dealing with Norton or one of its authorized distributors? I am pretty certain Norton does not use Paypal -- I don't know about other sources like Amazon or PCWorld .... and it sounds more like a third party than Norton direct.

Unfortunately there are a number of scammers about so I hope you did not meet one of them.

Checking with Norton Customer Support as suggested should help you resolve it but please let us know how you get on.

Hugh
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Re: No download, yet money taken immediately

Hello, yes definately Norton and there was an option to pay by my Visa card or Paypal ...I contacted Norton support and they were happy to refund the money or help with the installation ...it has worked fine now and working as usual on my laptop ...definately Norton ....I had options to either renew the current one I had,  but far too expensive now I only have a laptop ..so choose one of the others and got Norton Standard at £24.99 so if you can't find that I will be very worried ...

valerie

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Re: No download, yet money taken immediately

好评0

Re: No download, yet money taken immediately

Have uploaded the invoice which clearly has PayPal option ....

hope it came through ....

valerie 

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Re: No download, yet money taken immediately

No, can't find how to do it correctly ....but the invoice clearly shows the PayPal option 

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Re: No download, yet money taken immediately

ismevalerie:

Hello, yes definately Norton and there was an option to pay by my Visa card or Paypal ...I contacted Norton support and they were happy to refund the money or help with the installation .....

valerie

Great -- glad it was all sorted out. I know at one time Norton did not take PayPal and there were a lot of requests so it sounds as if they listened .... of course you are in the UK!@ <s>

Don't try to post the invoice since it would contain personal data not for the public and the moderators would/should be quick to delete it to protect you! We believe you ....

Anyway you know now where to come if you need some help .... or can give it. 

Hugh
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Re: No download, yet money taken immediately

Valerie,

Thanks for awarding me the solution but it really belongs to Rainbow2 -- Permalink   --  since she pointed you to the Norton Online Support Team at CHAT!

Hugh
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Re: No download, yet money taken immediately

I think you both helped :)

I have been having problems with this forum, a few times when I have wanted to post I get an error saying we are having problems with this page, try again later ...

anyway, all sorted so thanks to you all

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Re: No download, yet money taken immediately

You know where to find us if you need help .... or can give it

Hugh

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