No download, yet money taken immediately
I currently have Norton 360 premier on my laptop, which expires on 31st January ...I got an e mail with information in it about continuing this product when it expires or downloading a different one which was on special offer ....as I only need cover for one laptop I decided to go with the anti-virus at £24.99 .....I was asked to pay via PayPal which I did ...but couldn't download it ...I was asked for a number ...what number ??? I had an order number and nothing else and found out that wasn't the number needed ...I was told there was a number within an e mail, but didn't get an e mail !! ...my subscription runs out end of this month, so what do I do now ..the money has already been taken from my bank account and PayPal have been informed I do not have this download ....