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Arcarde Safari

I have Norton 360 installed and my computer has been infected with the Arcade Safari virus.  It is a pop-up ad and a also generates new webpage opens from "smokik.com."  The virus infected my computer even with Norton's antivirus protection running.  I performed a Full System Scan and Norton Power Eraser but neither scan identified Arcade Safari, which remains on my computer.  I searched the forums and there is no mention of Arcade Safari.  However, when I do a Google search, there are plenty of mentions of the Arcade Safari virus and how to remove it.  Instead of installing yet another antivirus/malware removal software, I would like to stick with the Norton, which is the solution that I have already committed to.  I ran the new version check and I am using the latest version of Norton 360.  My computer is a 2012 Lenovo X1 Carbon running Windows 7 Pro.  Can someone please help me remove this virus?

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Re: Arcarde Safari

Hi and Welcome to Norton Community Forums
JJ-CR

Norton may not have detected Arcade Safari as an adware (or infection) because it was not crossing the limits, as per Norton / Symantec.
If you are interested in removing this PUP/adware, I would suggest you to seek help from any one of the trusted free malware removal forums listed at: https://community.norton.com/en/forums/malware-removal-forum-recommendat... and work with them.

Have a great week end!

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: Arcarde Safari

Time to visit one of the free Malware Removal Forums recommended by the Community
http://www.bleepingcomputer.com/Am-I-infected-What-do-I-do/
http://forums.whatthetech.com/MalwareRemovalForum 
http://www.geekstogo.com/Security/MalwareRemoval
http://www.cybertechhelp.com/MalwareRemovalForum
Trained experts at free Malware Removal Forums do their best to clean / repair your system. 
Resist self fixes and using your computer as normal until your system is declared clean.  Register n' start a Thread at one Malware Removal Forum. 

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Re: Arcarde Safari

You could perhaps try scanning your system with this free, on demand scanner: 

http://www.malwarebytes.org/products/malwarebytes_free

Please download the FREE version, save it to your desktop, and update it before running the scan. You can also keep it on your machine for future on demand second opinion scans, just remember to always update it before running any scans.

If the above doesn't fix the issue, please don't do anything else, but sign up for help from one of the free malware removal sites already suggested. Please read and follow their guidelines in order to get the most efficient assistance.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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