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Norton unistall and reinstall fail

My Internet Security wouldn't open, so I used the Norton uninstall and reinstall tool. It crashed before it reinstalled, so now I have no Norton at all. I've tried reinstalling using the product key, and it said it was invalid or had already been used. Is there a way to fix this? Because my account says I have to buy a new version, but mine still has a while left on the subscription.

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Re: Norton unistall and reinstall fail

How much time is left on your subscription?

What does it show when you log into your Norton Account at  https://manage.norton.com Click on the Services tab and select your current product subscription.

Were you logged into a Windows admin account when you used the Norton Removal and Reinstall tool?

Have you restarted your computer? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton unistall and reinstall fail

I just had the same thing happen to me!

Norton 360 was not letting me sign in no matter how much I was clicking on it.

Restarting my PC didn't resolve it so I used the Remove and Reinstall tool. It crashed after uninstalling Norton 360 and did not reinstall it.

I did another reboot and searched my PC for "Norton", and only found the files "Norton 360", "NortonInstaller", "Norton Identity Safe", and "Norton Security Scan" in Program Files (x86). None of them was the program installer or an executable program. It also brought up my "Norton" desktop shortcut even though it was removed prior second reboot (after Removal Tool removed it) and was not appearing on my actual desktop, I clicked it and the response was "how do you wish to open this program from this list of program" instead of the usual Norton program. 

I try using the removal tool again, and it says "Failed to detect any supported Norton product".

I go to manage my account, hoping I can "reinstall" and it says I have 293 days remaining on my subscription and I have only 1 install left, which I do not want to use to fix this because I am wanting to use it for my new laptop.

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Re: Norton unistall and reinstall fail

Try downloading and running the Norton Removal Tool. This does a more thorough uninstall than the Removal and Reinstall tool.

If it again finds no Norton product, go ahead and install from your Norton Account. As long as you are installing on the same physical computer, it should not count against your install total. Even if it does, come back here and we can help you fix that.

Things happen. Export/Backup your Norton Password Manager data.

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