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Phone not blocked if overtime when running app

Kid is playing with app on smartphone. Timeblock is until 19:30. Receive mail (19:32) that time is passed and kids phone is blocked, however (19:45) kid is still playing with app. Only after closing the app, the Phone is blocked. Bug?

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Re: Phone not blocked if overtime when running app

Hi Ralf,

Can you please provide the following information, so we can investigate this further?

1. Send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner.

2. Let us know the Norton Family Android version on the Android device.  To find the version number, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family.

3. What name is for app that the child plays when the phone should be blocked, but not.

Thanks

Katie

Thanks Katie
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Re: Phone not blocked if overtime when running app

Hi Ralf,

Thanks for the update by private message.  If this happens to all apps,  then it's not about app, it might be related to the phone itself.  Can you please let me know the manufacturer of the phone?

Thanks

katie

Thanks Katie
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Re: Phone not blocked if overtime when running app

Samsung Galaxy S3 and S4

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Re: Phone not blocked if overtime when running app

Thanks Ralf.  We will check into this.  I sent you a private message.

Thanks

Katie

Thanks Katie
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Re: Phone not blocked if overtime when running app

Hi Ralf,

If the App is opened as a widget, Norton Family will not block the application.

Please provide the following information, so we can narrow down what is causing the issue.

  1. There were two devices, is the same behavior observed in both the devices?
  2. You have mentioned about entering PIN. Once the PIN is entered we will allow the child to use the device for rest of the day. But you mentioned the remaining time as 10 mins. Can you please share the screen shot of the house rules. Also please let us know if the remaining time is shown as 10 minutes once the PIN is entered?

Thanks

Katie

Thanks Katie

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