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how do you unblock a website

How can one unblock an acceptable website you want to view?

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Re: how do you unblock a website

If your computer is the only one not able to access the site, there is something different on your computer that is blocking the page. But if we do not know what is blocking the access to the web site, so we cannot give suggestions to find a solution. 

I'm not trying to upload a file (this is irrelevant)

The image of the page block is the most relevant item for us to diagnose the issue. You were given an link a couple of times above on how to post screenshots. Print page and CTRL V will not work on this forum. If you want help....

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

It does not allow me to save the screen shot as a .jpg, .png or .gif

I am only able to save it as a docx file. Is there an email address I can use to send you the screen shot?

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Re: how do you unblock a website

Did you even look at the link? It is not a file attachment you are doing with the reply. Look for the image icon in the formatting section of the reply box.

Click that button and follow the rest of the instructions in the link for posting screenshots.

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

Of course I liiked at the link....and results were zero. Will youPLEASE PROVIDE an email address to send a docx file?

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Re: how do you unblock a website

I do not work for Norton, so am not about to give out my email on a public forum. 

If you are able to create a docx file, can you also save it as a pdf? That can be posted as a file attachment below the reply box.

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

You do not work for Norton? Who do you work for? Use your company email address....I wouldn't post a personal one either.

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Re: how do you unblock a website

Retired. I just volunteer here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

Why not have a separate email account (yahoo. gmail, etc) where you can help folks like my self too?

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Re: how do you unblock a website

Thank you!

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Re: how do you unblock a website

Well I guess not.....you  prefer going around in circles day after day before just ignoring requests. I've informed Norton of this fiasco and the fact that McAfee solved the issue in less than an hour! Thanks so much for wasting my time.....I'm sure this post will be deleted in short order.

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Re: how do you unblock a website

Hello Ricky

What browser are you using? Have you tried getting to the site using a different browser?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

RickyDunster:

Well I guess not.....you  prefer going around in circles day after day before just ignoring requests. I've informed Norton of this fiasco and the fact that McAfee solved the issue in less than an hour! Thanks so much for wasting my time.....I'm sure this post will be deleted in short order.

Maybe if you cannot get a screenshot for us, you can tell us what Mcafee did?

BTW.  Are you using Norton and Mcafee on the same computer? That could be your trouble all along.

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

Simple.... I sent them a screenshot (docx file) which for some baffling reason you don't accept.

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Re: how do you unblock a website

Hello Ricky

You could upload the file to one of those upload sites and then give peterweb the link for it. Maybe peterweb could see the screenshot that way.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

Docx is not an image file.  Save your image as a .jpg or .png and use the image uploader as previously suggested.  You can't post an image file as an attachment, and you can't upload a document as an image; they are two different things.

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Re: how do you unblock a website

What part of "the issue was solved by McAffee" don't you understand???? Read s l o w e r!

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Re: how do you unblock a website

RickyDunster:

What part of "the issue was solved by McAffee" don't you understand???? Read s l o w e r!

We have all been trying to help you. We are all just users like you who volunteer our time trying to help from our experience. Maybe if you had read slower, you would have been able to post the screenshot we asked for in multiple posts.

Are you saying you are using McAfee and that is how McAfee was able to solve your issue? If so, why have you been posting in these Norton Forums? I noted above that you should not have more than one AV product installed at the same time. If you have both Norton and McAfee installed, that could have been causing your problems.

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

Again.....read s l o w e r!

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Re: how do you unblock a website

Hello  Ricky & peterweb

He sent the screenshot as an office attachment.. The office attachment can be seen as a picture. Please use the Snipping Tool to get a snip of the screenshot. Save it to your desktop. Use the image tool in this Add Reply. Click on Upload-Browse to Saved picture location-Upload picture, Insert picture..

He emailed the Outlook file to them. I guess they answer questions for those who don't use them.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

I guess they're just better at solving issues without the going around in circles for days on end.

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Re: how do you unblock a website

Simple.... I sent them a screenshot (docx file) which for some baffling reason you don't accept.

Did you send it to the official McAfee support channel, or to the community forum?

And is there some reason you are not answering the question about whether you have McAfee on your system?

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

What makes you think I owe you anything for this group's refusing for days to accommodate my simple request to send a screen shot via email? Here ends the lesson for today!

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Re: how do you unblock a website

Ricky

The people here whose name is followed by the word GURU are users just like others but have been selected and given the guru name because Norton have seen they have experience as forum helpers here or elsewhere  We also do have access to selected Norton Staff members (their names are in followed by a red rectangle with a designation like Administrator or Employee)

Like Peter I'm puzzled why you can't save as a jpg file that you can insert into a message using the link in the toolbar or as one of the Attachment files like:

Allowed file types: txt pdf zip.

Hugh
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Re: how do you unblock a website

Hmmmm.....I'm puzzled too....which is why I stopped wasting my time here and found a solution elsewhere.....why continue to beat a dead horse?

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Re: how do you unblock a website

I have a known safe website that is being blocked.

suzukiconnect dot com

Please submit to safeweb.

Thanks.

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Re: how do you unblock a website

https://safeweb.norton.com/report/show?url=suzukiconnect.com


Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/


Report an incorrect evaluation of a website

  1. Open your browser and go to the website that you think is evaluated incorrectly.

  2. On the Norton toolbar, click Norton Safe Web Indicator.

  3. In the pop-up that appears, click Report this site.

  4. In the confirmation dialog box, click Submit.

https://support.norton.com/sp/en/us/home/current/solutions/v6397353

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Re: how do you unblock a website

Hello lakensea

Please register with Safe Web

http://safeweb.norton.com/help/site_owners

Please paste Meta Tag in your next post.

The name of the site and the Meta Tag are necessary to get your site verified. Once I see the Meta Tag posted here, I can notify the Safe Web Team. They will verify your website and re-evaluate your website.

Waiting to see your Meta Tag.

Thanks.

 

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

I am not the site owner, but a dealer for the company and that is our portal.

When I try to go the sight, my browser just goes to a blank page, but somehow I sometimes get the page that warns me about it being unsafe, and sometimes I can click through, but not always.

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Re: how do you unblock a website

OK -thanks.  I just submitted that.

How long does that generally take?

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Re: how do you unblock a website

How long does that generally take?

[..] Norton offers a fast and simple way to dispute our detection or categorization of a file.  Simply go to https://submit.symantec.com/false_positive/ to enter your dispute.  The forms are monitored 24 hours a day so that Norton can immediately begin to research and correct any issue.

https://community.norton.com/en/forums/how-report-false-positives


When I try to go the sight, my browser just goes to a blank page, but somehow I sometimes get the page that warns me about it being unsafe, and sometimes I can click through, but not always.


YMMV

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Re: how do you unblock a website

No, it has not been down.  I have figured out a temporary work around.  When I get the blank page, I hit refresh and get a pop-up from IE about the blank page trying to access my trusted site, and it lets me open the window.  Norton bar states the site is unsafe and my vault is closed for that tab.

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Re: how do you unblock a website

Okay.

Server not found
Firefox can’t find the server at suzukiconnect.com.


This site can’t be reached
suzukiconnect.com’s server DNS address could not be found.

YMMV

Maybe you're trying to reach > suzukiconnect.com/COMMON/installer/preinstall.html

https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons

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Re: how do you unblock a website

No, that is the pre-install page.  We have to have certain things installed on each computer to be able access the dealer portal.  After that we use the suzukiconnect address.  Is there someone at Norton I can contact?

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Re: how do you unblock a website

Um, can you contact the site owner.

Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.


Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/


YMMV

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Re: how do you unblock a website

OK - the site is now showing as "Caution" yellow warning and all is working OK except for an extra step when I log in using Norton Vault.

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Re: how do you unblock a website

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Re: how do you unblock a website

bjm_:

Um, can you contact the site owner.

Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.


Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/


YMMV

Yes, I contacted the site help team and I was told to contact Norton, but if others are experiencing the same issue, they will address it.

I did report the false/positive - maybe that is what lowered the threat level from red to yellow. 

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Re: how do you unblock a website

Hello lakensea

Please stay  tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EDT.

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

It is now listed as a safe site.

Thank you to whoever helped.

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Re: how do you unblock a website

www hamptonpark org is my church's website.  Tonight, I had to click through four block screens to get there.  When I chose what page I wanted, I had to click through yet another block screen.  How do I get this unblocked? 

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Re: how do you unblock a website

Hello Irish Sunshine

Please have the owner of the website register the website with Safe Web

http://safeweb.norton.com/help/site_owners

 
Please paste the Meta Tag or HTML file in your next post.

I will then be able to get your site verified and re-evaluated by the Safe Web Team.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

Irish Sunshine:

www hamptonpark org is my church's website.  Tonight, I had to click through four block screens to get there.  When I chose what page I wanted, I had to click through yet another block screen.  How do I get this unblocked? 

Use this "wizard" to tell us about a situation where you believe that a Symantec or Norton product is incorrectly reporting a clean / good file or website as being a threat or malicious in some way.
>> Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/


Report an incorrect evaluation of a website

  1. Open your browser and go to the website that you think is evaluated incorrectly.

  2. On the Norton toolbar, click Norton Safe Web Indicator.

  3. In the pop-up that appears, click Report this site.

  4. In the confirmation dialog box, click Submit.

https://support.norton.com/sp/en/us/home/current/solutions/v6397353

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Re: how do you unblock a website

Hello bjm

The false positive link is not supposed to be used for websites. If you don't believe me, then ask Safe Web Team.

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

floplot:

Hello bjm

The false positive link is not supposed to be used for websites. If you don't believe me, then ask Safe Web Team.

Thanks

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Re: how do you unblock a website

This is crazy.  I followed your instructions bjm about going to the website.  The Norton Toolbar says that the site is safe at the same time as I'm getting the block.  I did a screen shot, but below it says that files must be txt pdf or zip.  What I've got is jpg.  I use Screen Hunter where pdf option is grayed out.  Below is a non-clickable link.

resource://  c1a2a613-35f1-  4fcf-b27f-  2840527b6556/data/  html/pagebadredirect.  html   It is for the Dangerous Website Blocked  You Attempted Access http:// hamptonpark. org

Clicking on "This page is safe" doesn't do anything.

When I click through the various blocks and get to Hampton Park Baptist Church's website, it says, "This page is safe."  I'm using Firefox at the moment, but I have gotten the same thing with Chrome and Internet Explorer.  The only browser where I don't get it is Opera where there is no Norton Toolbar extension.  Maybe I should just use it for the church service webcasts.

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Re: how do you unblock a website

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
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Re: how do you unblock a website

Hello Irish Sunshine

You can register the website with Safe Web.

http://safeweb.norton.com/help/site_owners
 

After you get an email from them, then post the Meta Tag in your next post. Once I have a Meta Tag posted, then I can contact the Safe Web Team.

They will verify the website and re-evaluate the website. Then the Safe Web Team will post back a response within a day or 2 unless it's the weekend.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: how do you unblock a website

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Re: how do you unblock a website

Irish Sunshine:  This is crazy. 

Norton Safe Web appears to be blocking hamptonpark.org and re-blocking as user navigates thru tabs at hamptonpark.org due to Phishing Attack at webmail.hamptonpark.org/owa

YMMV

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Re: how do you unblock a website

Hi lakensea,

We have manually analyzed your site 'suzukiconnect.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=suzukiconnect.com

Cops

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