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Norton License Suspended

I have been with Norton for more than 6 years now, I have had issues but fixed after that, so my loyalty with Norton have been stable up to now, normally I go to different countries and I never have issues where Norton been used, but now that I am in Saudi Arabia my licence have suspended, cancelled the thing is I can not use it.

I had have a chat with support and told me that they have change policies and now if you are in another region you can not use the service. leaving my computer at risk. I have been chatting with support and now I want to upload the conversation but that doesn't allow me because they want only 256kb.

If Microsoft apply this stupid policy then people have to but a multi region licence, which is a sick decision from the policy makers of Symantec, that is dictatorial.

So I am looking for a solution now that my computer are in risk and have a very sensitive data, I don't want to start seeking corporate legal advice.

[Edit: Clarified Subject]

回复

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Re: Norton License Suspended

Hello John@

I am going to bring this to the attention of Norton to get some information.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton License Suspended

Hi John@, I've been looking through your chat history - it looks like the agent said you'd get a call back. Is that correct? I'm guessing either you didn't get a call back, or you didn't want one. I'm still not clear on what happened, the only description so far is 

John@:

...but now that I am in Saudi Arabia my licence have suspended, cancelled the thing is I can not use it.

Can you describe what happened? I see some devices activated in late December, while others in early February.  I also don't see any of them listed as "disabled", can you send us a screenshot of what you're seeing? Any details you can provide are appreciated. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton License Suspended

Hello John@

Here are instructions on how to post a screenshot in the Forum.

https://community.norton.com/en/forums/how-post-image-forums-0

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton License Suspended

Hello Tony.-

Well, you guess is right I did not get a call back, to let you know what the message said I have to reinstall the software and in the end as remember says “ Can not be activated because I am located in another region and then a number if I remember finished in ..60, now I am unprotected because I tried to open Norton and doesn’t work, oops I just got this message, contacting support is useless I have got not help at all as you can see in my chat. Sorry doesn't allow me to upload the picture.

If you have any solution I will appreciated.

Regards,

JOHN@

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Re: Norton License Suspended

Hello Tony.-

I uninstalled Norton and I installed again to get the response, I hope this can help.

John

文件附件: 
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Re: Norton License Suspended

Hi Tony.-

There is another issue that I found, of my four devices only two are activated, my IPhone and my wife computer, my another computer which is in Australia used by my sister in law and mine is not working, my sister in law just comeback from Lima Peru, the computer I bought it in Australia as my other equipment's and she travel with it.

On My sister in Law computer said that I can not manage remotely, why?? so is unprotected too????

John

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Re: Norton License Suspended

Hello John@

I will make sure that Tony sees your posts on Friday. It's 12:20 AM here, Friday early morning.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton License Suspended

Sorry about that, but here is another info just to help to make a solution.

John@

文件附件: 
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Re: Norton License Suspended

Hello John@

I left a message for Tony so he will see it when his  work day starts.  Good night.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton License Suspended

Thanks John@. This is a very strange issue, and probably something difficult to pass back-and-forth via the forums. I've contacted our escalations team to follow up with you about this issue. It's a pretty unique situation, but they should be able to sort things for you. Please feel free to contact me if you don't hear back from them in the next few days. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton License Suspended

My daughter had this same thing happen about ten days ago. She is in Germany since end of January for school. Her license loaded in Dec 2015 on US computer, in USA, with USA license. I get a call from her, hey my Norton Days counter went from 273 days to 0 and now says trial period over. Repeated calls to Cust Serv have not resolved the issue

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Re: Norton License Suspended

Tony Weiss, I hope you can help. Cust Serv reading from play book and apologizing all the time.

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Re: Norton License Suspended

Hello there if there is someone from Norton reading and really care, since my last message I got a call from someone said he is from Norton, unfortunately he couldn't communicate well (English no good) he said he will call me back, and he will give me a solution, well no one called me back; I said to him to write an e-mail to me, I have not received anything and still all my devices are unprotected.

The problem is customer service really sucks and management is useless.

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Re: Norton License Suspended

Hi John@,

I'm sorry; I've been following the internal discussion on the topic, and the team is working to help resolve this for you. I've followed up with them to see what options are available. Thanks for your patience with this difficult situation.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton License Suspended

Hi John@, you should be receiving an email shortly with some instructions. Let me know if you need any help with it. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: Norton License Suspended

Tony is there a solution to this issue?
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Re: Norton License Suspended

Hello John@

Please read Tony Weiss's posts to you. We do care about your situation.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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