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transferring subscription from one laptop to another

I have a Norton 360 subscription valid till January 2017 for a laptop that has died (using Windows Vista). Can I transfer this subscription to my new laptop (with Windows 10) and how do I do that?

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Re: transferring subscription from one laptop to another

Hi suehnsw,

Welcome to the Norton Community Forums!

Yes you can transfer your Norton subscription to your new laptop. This KB Article "How to transfer your Norton product to a new device" tells you how to do it. It also includes a video showing the procedure to release a license.

Hope it helps. 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
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Re: transferring subscription from one laptop to another

Hello Sue

Since you have a new laptop, please check for any new security programs which may be installed. If any are installed, pleased delete them using the removal tool from the other vendor and then restart. Also, please turn off Fast Startup. Doing so will get rid of many problems from different products and prevent other issue as well.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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