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Can't renew my norton subscription

I bought my subscription renewal of norton security deluxe yesterday. When I try to change the old key for the new one it gives me the following error: " Product keys are 25 characters long."

I don't understand why the new key doesn't have 25 characters long.

Can anyone help?

Thanks

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Re: Can't renew my norton subscription

Hi R. Silva,

The Product Key is indeed 25 characters (letters and numbers) long. Where did you buy your subscription renewal?

Thanks, and welcome to the Norton Community Forums!

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Accepted Solution
好评2 Stats

Re: Can't renew my norton subscription

Before you begin, you need find out whether you have a product key or a subscription renewal code. A product key is a 25 character alpha-numeric code while a renewal code is a 19 character alpha-numeric code.
For example, a product key looks like A1BCD-EFGHI-234J5-K67KL-890MN, and a renewal code looks like ABC123DE4567FGH89JK.

https://support.norton.com/sp/en/us/home/current/solutions/v83110711_

好评0

Re: Can't renew my norton subscription

Hi R. Silva,

The Product Key is indeed 25 characters (letters and numbers) long. Where did you buy your subscription renewal?

Thanks, and welcome to the Norton Community Forums!

Before you begin, you need find out whether you have a product key or a subscription renewal code. A product key is a 25 character alpha-numeric code while a renewal code is a 19 character alpha-numeric code.
For example, a product key looks like A1BCD-EFGHI-234J5-K67KL-890MN, and a renewal code looks like ABC123DE4567FGH89JK.

https://support.norton.com/sp/en/us/home/current/solutions/v83110711_

Hello rainbow2!

First of all thank you for your quick answer. I bought my subscription renewal at norton.com.

Thank you bjm_ for your answer, it lead to the solution!. Your link helped a lot. Although i've read the faq, didn't found that article. Followed the instructions in the article and inserted my 19 character code where it should be. It worked! :)

I think that's something is missing when you buy subscriptions renewals. It's not clear where you should insert your code. Should be easier. Or if, like me, you want to insert your code in your account manager, there should be an option to do that.

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Re: Can't renew my norton subscription

R.Silva:  I think that's something is missing when you buy subscriptions renewals. It's not clear where you should insert your code. Should be easier. Or if, like me, you want to insert your code in your account manager, there should be an option to do that.

Don't know if feedback will help.  Can't hurt ...
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