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Contacting live chat support

I was half way through a live chat call with the support tech connected remotely when he had to restart the computer. That was over 3 hours ago and I haven't been able to connect again to the live chat.  It's driving me mad.  Is there a problem with live chat or am I doing something worng

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Re: Contacting live chat support

run LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat

reference your Case ID number when you... try >
Official Support Home ---
Chat with Official Norton Support  --- Call Official Norton Support 

Note: reports that Support may be busier than usual 

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Re: Contacting live chat support

Hello

Since you are using Windows 10, please disable Fast Startup and restart.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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