Auto-protext "not fixed"...reinstallation tool does not correct
So I have Norton 360 Premier running on Windows 8.1. All of the sudden, I get "you are at risk" under "security." I click "fix it now" and it comes up that "auto protect" is "not fixed."
I came across the solution to download and use the unstallation/reinstallation tool. I used it and reinstalled the program. It had no effect.
When I try to run a quick scan, I get "error during scan. Sometimes I get an error correction tool that says it is fixing error 3038, 104. It then turns all green and says "success" and under that "repair/installation, result/success." However, the error still exists afterward.
Liveupdate appears to successfully check for updates.
When I look under advanced, Autoprotect is set to "on" but it is grayed out...it isn't green.
Is there a solution for this problem? Am I protected right now or not?