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Power Eraser appears to hang at "examining load points"

Power Eraser Status Window:

Scanning your computer...
Examining load points: "C:\Program Files(x86)\Google\Chrome\Application\chrome.exe"

Almost an hour without any change.

Earlier today while using Windows Sysinternals' Process Explorer v16.12, I was alerted to a Trojan within a thread of the Windows Installer. "trojan.agent virus"/"W32.eHeur.AgentVirus." Norton says it can't get definition updates because Proxy settings won't let it get to internet. Never had that problem before. Tried Malwarebytes but it is not running at all -- also a first. Finally Norton did a deep scan I requested but showed no threats. Now trying Power Eraser and it still is not progressing. Lots of buggy issues. Web pages not loading do to proxy issues. Programs not running. However, I have only gotten one error message. This was related to the Windows Installer: Would not uninstall a program, Kept saying the program was running, but it wasn't. Task Manager showed nothing. Process Explorer showed some problems with DLL file in Win Installer thread. When I selected it to find the issue, I was alerted to the virus.

LooKoutNC

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Re: Power Eraser appears to hang at "examining load points"

Hi, lookout_n_c. It might be time to visit one of the free malware removal forums we recommend, where an expert will help clean up your computer.

Do not attempt any more self fixes. Pick one and stay with that expert, until your system is declared clean.

http://www.bleepingcomputer.com/ (link is external)
http://www.geekstogo.com/forum/ (link is external)
http://www.cybertechhelp.com/forums/ (link is external)
http://forums.whatthetech.com/ (link is external)
http://qmalwareremoval.freeforums.net/ (link is external)

Also, Norton power Eraser should only be used as a last resort, as it can delete needed system files if used incorrectly.

Windows 10 Home X 64
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Re: Power Eraser appears to hang at "examining load points"

Hello Lookout_n_c

Preview kept loosing my post I'm tired of rewriting it.

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