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Update & other queries

Is any one else getting a 'Failed to Complete' error when trying to do an manual update for Norton Internet Security?

Plus when I go to the 'Help' and then the 'Get Support' option nothing happens.

I have Windows 10 on my PC.

标签: VirusDefs

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Re: Update & other queries

Hi, Newfan. You need to completely shut down Windows 10 for Norton to correctly operate.

Also disable Fast Start Up if enabled, as this can also cause problems.

http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a....

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

Let us know if this doesn't fix your issue, and we can investigate further.

Windows 10 Home X 64
好评0

Re: Update & other queries

How would one "completely shut down Windows 10" and that make Norton work?  If the system is shut down, nothing is working.

The turning off of fast startup does NOT resolve this problem universally.  There are plenty of folks out there noting that it is not a solution.

The only way to get rid of the failed to complete that I've found @Newfan, is to run the Intelligent Updater, found here:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080409124...

This is not a new problem unique to Windows 10.  If you search for it broadly, you will see it goes back many years, with no clear cut answer or explanation from Norton why it starts happening or specifically what to do to make it no longer happen.  There are lots of people around the 'net who have gone through all these steps with no resolution to the issue, but it seems that the Intelligent Updater generally works for everyone.  

Hopefully your experience is better than mine has been and the fast startup change works for you.

好评2 Stats

Re: Update & other queries

How would one "completely shut down Windows 10" and that make Norton work?  If the system is shut down, nothing is working.

The turning off of fast startup does NOT resolve this problem universally.  There are plenty of folks out there noting that it is not a solution.

The point that F 4 E was trying to make that Windows, Norton and many other software packages require Windows to be completely restarted for updates to replace any running system files. If you have Fast Startup active, and you do a shut down rather than a restart, you do not get the full restart. No one is saying that this fixes everything, but many users are unaware of the Fast Startup feature, and when they disable it it does fix their problem with Norton. So when a user notes they are using Win 10, this is often one of the first suggestions we mention.

Things happen. Export/Backup your Norton Password Manager data.

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