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How to check 64-bit version of NIS is installed?

Hello,

I now have a 64-bit machine instead of the old 32-bit PC (which is no longer in use).

I am using the same subscription as before, but how can I check I now have the correct 64-bit version of the software installed instead of the 32-bit version? (Much of the current software was restored from backups of the old 32-bit machine).

Many thanks!

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Re: How to check 64-bit version of NIS is installed?

You don't have to worry.  Most of the Norton components are 32-bit anyway and the 64-bit components are installed automatically.  They [32-bit @ 64-bit] both use the same installer.

Windows 10 x64 1903
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Re: How to check 64-bit version of NIS is installed?

Having said all that, I probably just downloaded the software and installed it on the new 64-bit machine (rather than using the old install file) - I'm afraid I can't quite remember now,,,,,,,,,

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Re: How to check 64-bit version of NIS is installed?

Oh, thanks Krusty - just seen your reply!

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Re: How to check 64-bit version of NIS is installed?

Hello swordbyte

Since you used backups for your Norton product, please make sure you have the latest version--22.7.0.76. You can also get a fresh install if you desire to do that by using this link if you are running NIS.   www.norton.com/latestnis     Also, please remember to run Live Update several times with restarts to make sure you have all the updates. Restart one more time.

If you are now running Windows 10, please disable Fast Startup. Doing so, many customers have found that action fixes their issues.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
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Re: How to check 64-bit version of NIS is installed?

Thank you floplot!

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Re: How to check 64-bit version of NIS is installed?

Hello Swordbyte and the Guru helpers

This is about dot 76 release but in Norton Security with Backup. Norton Internet Security may have been treated the same way. I have a Compaq, by HP Presario Dual processor AMD 3 Gig Windows 7 Professional System (mid 2010 vintage). Read on for q & t,

Saturday, 2016/8/13. I used the NSBUDownloader, a fresh download from the Download button of my purchases in my account . It seems the same as NSBUDowloader I ran June 24, 2016. It started at 65%.

It makes or adds a copy of itself in:

C:/Users/Public/Public Downloads/Norton/(aa###-aa-aa##), a folder among many ( letters, numbers & dashes )-folders. The same sub-folder "Norton" that a previous ProduceNameDownloader.exe created. Those (letters, numbers & dashes)-folders each have a ProduceNameDownloader.exe or two with install SW forNorton products I subscribed to.

This current NSBUDowloader downloads four other files

  • Two .dll files
  • The four-in-one: Protection product Installer -- Two-way uninstaller -- Initialize the Protection product  .exe file
  • Norton Intelligent updater symcdef.exe file

Pre-note: one of those for my original upgrade to NSBU from N360 only has itself, a .dll and an Five in one product ... & definitions and feature. LU may have only needed to go a routine touch-up back in July 2015,

It started at 65% because the NSBUDowloader from June 24, 2016 had already downloaded all but symcdefs.exe. and kept looping from 98% or 99% back to 65% . More after symcdefs.exe info next paragraph.

When symcdefs.exe is run, the window says it updates the defs for ALL Norton product. There was no change after I ran it in the quantity of data LU lists when run interactively or started by AutoFix which always seems to need FIX almost every install, upgrade, re-install, I have performed. That has gone on long enough: a subject for another waste of network cost awareness topic in the Case of a re-install.

The dot 76 version I was running was from Automatic LIveUpdate patch/update that I forced random selection to me, described at:

https://community.norton.com/en/blogs/product-update-announcements/norto...

" ... As is our standard practice, we are deploying the patch in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues.. .."

My emphasis, randomly selected customers , are from among those who never had the product or hadn't gotten the  evil dot 75 release, That's how to gather comparison data from a control group.-- my own TE2E - translate English to English, first told to me more than three decades ago by Poet, Author,  Artistic Director, Friend ~ Jay Hamburger, http://www.theatreintheraw.ca/1-about-titr/about.html.

I got rid of evil dot 75 release,  I was two or three versions before it so LU gave me then current, still a little pink in the center, send it back to the kitchen if you want,  dot 76 release. That was before I found the announcement in the link above which I quoted.

Could that have been a better beta than the evil dot 75 release because:
  • My re-install of dot 76 differed
  • The Norton Security with Backup, now re-name Deluxe or Premium is almost a hundred megabytes bigger from about 400 MB to 525 MB.
  • Norton Security with Backup in "Program Files (x86)" has nested a folder of the same name with most sub-folders named the same as the main one and many files named the same.The nesting wasn't there in the LU patch/version delivery of the dot 76 release.
  • The different folders and files have "64" in the name. It's mostly overlapping names of folders and files not identical but fraternal and conjoined.

I notice this because I was concerned with the issue."SDSDefs problem with Norton Security" at this link in the forums:

https://community.norton.com/en/forums/sdsdefs-problem-norton-security#c...

Now the accumulating dead files that don't go away until re-boot are doing it in the nested Norton Security with Backup where the 64 bit  lives. The ones in the parent folder seem static unchanged since the re-install.

If your Norton Internet security has the nesting like Norton Security with Backup then the 64 bit code, like the Prego spaghetti sauce slogan, "It's in there." Is your system running the code, in 32 bit mode. My Task Manager shows two NSBU.exe *32 process one used by SYSTEM, the other by "user" (user = What your computer is named) . I right click on each to open location. both go to the nested copy. Why is the same thing running twice? My guessing list, Dual processor or master-slave. Double click on the .exe file at location - the mouse just clicks. right click run as administrator, permission window opens, click, ok, the window closes. When any of the feature are opened the the process for the task goes to the user one. Ending that process while a task is running closes that task, then the process blinks off then comes on again, no listed task blinks off, mouse-roll over the icon by the clock, the icon goes away then comes back when the user process start again no user action required.

J

whew, thanks for the topic question my key board was jealous that I only used the mouse the majority of the time..

好评0

Re: How to check 64-bit version of NIS is installed?

Hello Swordbyte and the tireless Guru helpers

This is about dot 76 release but in Norton Security with Backup. Norton Internet Security may have been treated the same way. I have a Compaq, by HP Presario Dual processor AMD 3 Gig Windows 7 Professional System (mid 2010 vintage). Read on for q & t,

Saturday, 2016/8/13. I used the NSBUDownloader, a fresh download from the Download button by selecting the order number in my order history of my Norton account . It seems the same as NSBUDowloader I ran June 24, 2016. and stalled.On running the fresh one, it started at 65%.

A productDownloader.exe makes or adds a copy of itself in:

C:/Users/Public/Public Downloads/Norton/(aa###-aa-aa##), a folder among many ( letters, numbers & dashes )-folders. The same sub-folder "Norton" that a previous ProduceNameDownloader.exe created. Those (letters, numbers & dashes)-folders each have a ProduceNameDownloader.exe or two with install SW forNorton products I subscribed to.

This current NSBUDowloader downloads four other files

  • Two .dll files
  • The four-in-one thus: Protection product Installer -- Two-way uninstaller -- Initialize the Protection product  .exe file
  • Norton Intelligent updater symcdef.exe file

Pre-note: one of those for my original upgrade to NSBU from N360 only has itself, a .dll and an Five in one product ... & definitions and feature (like toolbar or  PowerEraser). LU may have only needed to do a routine touch-up back in July 2015,

It started at 65% because the NSBUDowloader from June 24, 2016 had already downloaded all but symcdefs.exe. and kept looping from 98% or 99% back to 65% . More after symcdefs.exe info next paragraph.

When the intelligent updater symcdefs.exe is run, the window says it updates the defs for ALL Norton product. There was no change after I ran it in the quantity of data LU lists when run interactively or started by AutoFix which always seems to need FIX almost every install, upgrade, re-install, I have performed. That has gone on long enough: a subject for another waste of network cost awareness topic in the Case of a re-install.

The dot 76 version I was running was from Automatic LIveUpdate patch/update that I forced random selection to me, described at:

https://community.norton.com/en/blogs/product-update-announcements/norto...

" ... As is our standard practice, we are deploying the patch in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues.. .."

My emphasis, randomly selected customers , are from among those who never had the product or hadn't been LiveUpdated to the  evil dot 75 release. That's how to gather comparison data from a control group.-- my own T.E.E. that - translate English to English, first told to me more than three decades ago by Poet, Author,  Artistic Director, Friend ~ Jay Hamburger, http://www.theatreintheraw.ca/1-about-titr/about.html.

I got rid of evil dot 75 release,  Re-installed, the original purchase was two or three versions-patches before evil dot 75 release, so LU gave me then current, still a little pink in the center, send it back to the kitchen if you want,  dot 76 release. That was before I found the announcement in the link above which I quoted.

Could that have been a better beta than the evil dot 75 release but still in progress because:
  • My re-install of dot 76 differed
  • The Norton Security with Backup, now re-name Deluxe or Premium is almost a hundred megabytes bigger from about 400 odd MB to 525 MB.
  • Norton Security with Backup in "Program Files (x86)" has nested a folder of the same name with most sub-folders named the same as the parent one and many files named the same.The nesting wasn't there in the LU patch/version delivery of the dot 76 release.
  • The different folders and files have "64" in the name. It's mostly overlapping names of folders and files not identical but fraternal and conjoined.

I notice this because I was concerned with the issue."SDSDefs problem with Norton Security" at this link in the forums:

https://community.norton.com/en/forums/sdsdefs-problem-norton-security#c...

Now the accumulating dead files that don't go away until re-boot are doing it in the nested Norton Security with Backup folder where the 64 bit stuff  lives. The ones in the parent folder seem static unchanged since the re-install. and several LU runs.

If your Norton Internet security has the nesting like Norton Security with Backup then the 64 bit code, like the Prego spaghetti sauce slogan, "It's in there." Is your system running the code, in 32 bit mode. My Task Manager shows two NSBU.exe *32 process one used by SYSTEM, the other by "user" (user = What your computer is named) . I right click on each to open location. both go to the nested copy. Why is the same thing running twice? My guessing list, Dual processor or master-slave. Double click on the .exe file at location - the mouse just clicks. right click run as administrator, permission window opens, click, ok, the window closes. When any of the feature are opened the the process for the task goes to the user one. Ending that process while a task is running closes that task, then the process blinks off then comes on again, if no listed task it  blinks off, mouse-roll over the icon by the clock, the icon goes away then comes back when the user process start again no user action required.

Seems Odd, Nested, mostly Redundant but labeled 64 bit, huh. Like candidate addresses for newbies, "Select me, I'm the code to stop those viruses from crossing into our domain and taking our data. Select me, I'll Make More Data."

J

whew, thanks for the topic question my key board was jealous that I only used the mouse the majority of the time... Forum members are a Wonderful group, tireless.

No Joy logging into the forums with IE 11, only browse. On log in IE 11 says can't display or stalls - refresh goes back to sign in over & over or it just loops back to sign in. No Joy logging into my Norton account with FireFox, continuous network utilization until FireFox suggest that the script is running too long - choices - cancel/continue or debug Hello Forum Administrator Please let IT know about this issue.

I saved an in between edit then went back for final proofreading. Forum WYSIWYG had taken a vacation. The in between went away on save with edit time left. ??? WYSIWYG CAME BACK.

好评0

Re: How to check 64-bit version of NIS is installed?

forum sw did a crash again, threw away saves.

https://community.norton.com/en/forums/sdsdefs-problem-norton-security#c...

.

.

My guessing list, Dual processor or master-slave.

.

NSBU.exe

.

no it's running from, being called by

uiStub.exe or WSCStub.exe

when boot up gets the wrong one at random. from one boot up to the next on the same machine. one is 64 the other is 32  both were in the LU-Delivered dot 76 version where the folder structure was different

.

https://community.norton.com/en/forums/cannot-open-norton-360-using-nort...

Happens

.

.

I'm tired WYSISYG on and off & Preview as back-up. Saves that don't save. IT THREW AWAY WHAT WAS IN THE WHITE SPACE. Turn on time machine, press the telepathy button.

The random released releases didn't know if it should 64 or 32.  Dot 75 was worse it didn't let window know the firewall was on that same announcement said they were just fixing a toolbar problem (users report what they observed. Right click & Properties showed working links in start and task bar pointed to different destination from boot-up to boot-up, randomly. applications started in the folder from .exe files were hit or miss. .

this was streaming with saves in between no previews, re-writes,

(users report symptoms in their face. may or may not see what else isn't working & task manager right click & properties give specs when specs change something is wrong but one doesn't know unless they are looked at.

so RCLICS Right Click Look Inspect Compare Snip

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Re: How to check 64-bit version of NIS is installed?

Hello Swordbyte and the Guru helpers

The check for latest version always said I had the latest version. The re-install after the Windows restore was certainly changed

J

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Re: How to check 64-bit version of NIS is installed?

Hello Flagnam

The check for latest version would tell you that there was a new version if it changed from version 22 to version 23. It does not tell you about changes from 22.6 to 22.7. Also after installing the program, please remember to run Live Update several times with restarts between and after until it says that there are no more updates to be found.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
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Re: How to check 64-bit version of NIS is installed?

Hello Floplot

? Have you or any of those who are a Guru or anyone else, received what I described, the nested product TWIN, by way of LU ?? ? Was it just coincidence that my re-install because of Windows restore I performed to trouble-shoot something else?? -- I run a LU or two each day, Imagine Star Wars opening roll inserted here. I think a record of such LU delivery of new different code would be in History>LU>More options or double click, which shows Advanced Details. I think it would show up "Engine" something. There's nothing in my logs, notes with snips.

?? Could someone that has a legacy install that has only received LU since dot 76 version, No re-install, as I did, please post the findings here or open a new topic?? This FACT-OID is sort of a segway from this solved and confirmed forum investigation. Thanks Guru Floplot,

J

WYSIWYG is on a break. Product folder now 821 MB

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Re: How to check 64-bit version of NIS is installed?

(Continued because Edit Stalls) ... I think it would show up "Engine" something. There's nothing in my logs, notes with snips ... (add after) nor any details in the Community Announcement Blog about dot 76 release. https://community.norton.com/en/blogs/product-update-announcements/norto... - Which only goes as far and being installed by LU not later from get product, for installing new, additional system or re-install, nor any product tweaks. Maybe you read it here FIRST. SO, Next paragraph asking for confirmation, repeated results or a new forum topic.

This thread is closed from further comment. Please visit the forum to start a new thread.