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Norton Insight Fails to Run

Background tasks "Norton Insight" & "Insight Maintenance" have not automatically run last couple of days, no errors shown. Maintenance normally runs shortly after each boot, Insight once every 24 hours, neither have run since 26/8/2016 am GMT. Both computers the same. Any body else with same issue ?. Possible server problem @ Norton ?

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Re: Norton Insight Fails to Run

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Re: Norton Insight Fails to Run

Same here on both pc's, with Norton Security 22.7.1.32 with a slight difference, Insight Maintenance task runs ok but Norton Insight shows as "Cancelled", so the idle trigger works but for some reason this job fails to continue. I can run it manually by clicking on the task icon to start the job and it completes fine. What is happening??

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Re: Norton Insight Fails to Run

Apostolos

With me, neither run on auto even when idle. Can run Insight manually with no problem. Support reckoned it was their servers playing up. In that case I would have thought maintenance would have triggered but failed to complete, insight not triggering either. Have tried to contact support again but seems a long waiting time to chat with any one. Was working fine 26/8/2016 am gmt, then not worked since. As of yesterday evening, support reckoned should be running by now. Im on same version running on Windows 8.1. My last run of maintenance 7:51 am 26/8/2016, Insight 5:30 pm day before. Laptop 6:00 pm yesterday evening for maintenance but had not been on couple days, today, neither worked.

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Re: Norton Insight Fails to Run

Eventually got support again, said I had been told problem was at their end then IDIOT on support started to uninstall Norton without pre warning. Surprise, surprise, made no difference after reinstall, complete waste of time - they must be paid for installations. Will try to contact again, hopefully get someone who knows what they are doing. This is called SUPPORT !

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Re: Norton Insight Fails to Run

Why do you care if Norton Insight background task runs. 

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Re: Norton Insight Fails to Run

BJM - because they are part of the programme otherwise why would they be there. Been part of programme for years so must be of some use. Checks thru' programmes etc installed on computer

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Re: Norton Insight Fails to Run

Background tasks "Norton Insight" & "Insight Maintenance" have not automatically run last couple of days, no errors shown.

Norton Insight = Allows the smart scanning of files on your computer. It improves the performance of scans by letting you scan fewer files without compromising the security of your computer.
Insight Maintenance = Performs background maintenance tasks related to Norton Insight. Tasks include maintaining details about the trust level of files in your computer.

Norton Insight is performance metric, not security metric. 
Files scanned vs files not scanned based upon Norton reputation criteria.  
Norton Insight tells me I have 500+ Untrusted Files.
Guess, I better delete all 500+ Untrusted Files.  

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Re: Norton Insight Fails to Run

BJM - so it of some use then - problem has been acknowledged by Norton & already escalated

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Re: Norton Insight Fails to Run

Hello bjm

Some of those files may be parts of programs that you use or are new versions of the programs that you use. You can make them user trusted if you trust those files.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

Hello

My Norton insight and maintenance also was run on 8/26 the last time.

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

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Re: Norton Insight Fails to Run

Flopot

Desktop on 26/8/2016, first boot of the day Insight Maintenance ran, thereafter Norton Insight or maintenance has not run. Laptop not booted that day.

Laptop on 27/8/2016, first boot of the day Insight Maintenance ran, thereafter Norton Insight or maintenance has not run.

Does this infer something came thru' on 26th that altered both computers during these last sessions  and has stopped then running ?

Nothing other that standard items came through those days according to history such as standard definitions etc.

History now gone on desktop after idiot on line re-installed programme with out pre warning but no abnormalities when available.

At least I am not alone with issue so conclusion must be something to do with Norton.

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Re: Norton Insight Fails to Run

Apostolos.

What you describe is what used to happen on the laptop until it gave up altogether for insight. It used to run OK until a month or so ago, whether this tied up with one of the many version updates we had I don't know. At least yours is attempting to run - mine does not even do that.

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Re: Norton Insight Fails to Run

Hello

I just reinstalled Norton on Sunday and it still shows it has not run or have maintenance since 8/26. The servers may be down for Insight although when I do a manual one, it does run and the figures are different each time. This is on Win 7 Pro 64 bit NSBU computer.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

flopot,

Exactly what I have except both computers running Windows 8.1 with Norton Internet Security. Desktop reinstalled 28th, but as you say, makes no difference. Server issue was reason put forward by support on 27th. It appears neither maintenance or Insight is being triggered by computer, if it was would Maintenance come back with 'Failed to Complete' as you occasionally see for the greyed out background tasks? Don't know if any connection, but full system scan took 1 hour 55 minutes on desktop, normally up to 1 hour 15 minutes, basically same number of files scanned. Manual run of Insight works from Admin settings, also from the 'Scans', which checks file ratings from Norton Servers. All very strange as issue started same day.

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Re: Norton Insight Fails to Run

Hello

It works for other Gurus, so it sounds like it's a server issue to me.. If it was a bug, then it wouldn't work for anyone.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

Hi,

Thank you for reporting this issue. We are looking into it. I'll update this thread when I have more information. Thank you.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Norton Insight Fails to Run

Admin settings/Configure - Norton Insight should run every 24 hours , likewise Live update every hour, these I assume would be triggered by our specific computer and based on when last run. To me, it appears Insight & Insight Maintenance for some reason are not being triggered, other items are still running as they should like Live Update etc. But why it should suddenly stop being triggered is beyond me. Nothing changed on either computer, no progamme changes, no Norton updates except day to day maintenance items. What happened on August 26th to affect this ?. Only subsequent change was NIS reinstall which did not solve.

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Re: Norton Insight Fails to Run

mgirons:

To me, it appears Insight & Insight Maintenance for some reason are not being triggered, other items are still running as they should like Live Update etc...

Hi mgirons:

I run NIS v22.7.1.32 on a 32-bit Vista SP2 machine and I'm seeing the same glitch as you.  Here's the LastRun time of my Norton Insight tasks after I booted up today and then allowed my machine to go into idle mode (and eventually sleep mode) on its own.  Automatic LiveUpdate and QuickScan both ran normally shortly after my machine went into idle mode.

Norton Insight should run every 24 hours , likewise Live update every hour, these I assume would be triggered by our specific computer and based on when last run.

Are you sure about that frequency?  I'm used to seeing Norton Insight running every second day (not every day) but I don't recall the Norton Insight task ever failing to run for five days.

I should add that I only upgraded from NIS v21.x to v22.x on 30-Jun-2016 and have experienced several glitches with v22.x on my 32-bit machine - see my post in Mehul Patel's thread SDSDefs problem with Norton Security for one example.  I wiped NIS v21.x off my system (Control Panel uninstall, selecting "Please remove all user data" followed by a wipe with the Norton Removal Tool) before installing NIS v22.7.
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

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Re: Norton Insight Fails to Run

Hello

The Insight issues have been reported to Norton. It is supposed to be run daily as others have it running daily. It seems to be affecting some customers and not others. It's on Symantec end and not on the customers end.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

lmacri:

Hi mgirons.  I run NIS v22.7.1.32 on a 32-bit Vista SP2 machine and I'm seeing the same glitch as you....

Hi mgirons:

I should add that I tested this afternoon with MBAM Premium completely disabled (Settings | Advanced Settings | Start Malwarebytes Anti-Malware with Windows | OFF, followed by a system restart) and the problem with Norton Insight persists, so it has nothing to do with a conflict with MBAM's real-time protection.

floplot:
It works for other Gurus, so it sounds like it's a server issue to me.. If it was a bug, then it wouldn't work for anyone...It's on Symantec end and not on the customers end.

Hi floplot:

Good to know that Symantec is looking into the problem, but has Symantec told the Gurus that the problem is on the backend Insight servers?  If so, is this a regional issue that only affects certain proxy servers on their CDN?  I'm not sure I follow the logic that software bugs always affect 100% of users (i.e., all system configurations and all operating systems).
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

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Re: Norton Insight Fails to Run

Imacri

Norton Insight appears to run to the dot every 24 hours from completion of last run providing computer is within idle period at that time. Sometimes if this idle does not occur, it then may not actually run until another 24 hrs. Also it appears to have a low priority, if say Live Update is due to run, this will cancel the Insight run. Your timing for Maintenance is 12 minutes after my last run, I am UK based. Norton Insight still runs but only manually. Insight maintenance used to work along with the other 3 greyed out items at the bottom of the 'configure' list shortly after each boot. I am on NIS 22.7.1.32 on Windows 8.1. Still on FF 47 as my computers say that is up to date. Both computers still with issue even after reinstall on Desktop.

There appears to have been a lot of issues with Norton during the last 12 months, some still awaiting resolution, now we have this issue.

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Re: Norton Insight Fails to Run

mgirons:
Still on FF 47 as my computers say that is up to date.

Hi mgirons:

Thanks for the feedback.

Just an aside but you might want to read Mozilla to enable updates to Firefox 48 again posted on ghacks.net today.  I didn't even realize that Mozilla had temporarily stopped distributing FF48 updates to some users.  I have automatic FF updates turned off and update manually at Help | About Firefox | Check for updates so I wasn't affected.

Kudos to photo308 for posting about this in New Firefox 48.0.2 in the Tech Outpost board.
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

Imacri,

Done a manual update yesterday to FF 48.0.2 on Desktop & Laptop and it worked OK. Still no solving of thread issue although had a missed phone call from Norton Support Tues evening with a promised call-back from them.

Thanks

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Re: Norton Insight Fails to Run

Had phone call yesterday evening from Norton Support - confirmed issue with their servers - resolution with-in couple of days, they will phone back in couple of days to confirm. Apparently the 'A' team is on it, presumably with 'Mr T'.

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Re: Norton Insight Fails to Run

mgirons:

Had phone call yesterday evening from Norton Support - confirmed issue with their servers - resolution with-in couple of days, they will phone back in couple of days to confirm.

Hi mgirons:

Well, you're having better luck than me.  When I contacted Norton Customer Support via Live Chat today I was told that "upon checking on my resources, Norton Insight is not supposed to run everyday. So no worries if it hasn't run for 8 days." and "since you mentioned that LiveUpdate and Quick Scans is working normally, it means that your Norton program is working properly."
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

Imacri,

This is what I got from Norton Support escalation Manager via telephone last night. Last time I chatted with support on 29th was told issue had been escalated. First chat said there was an issue with servers, checked when no improvement, got complete idiot 2nd chat, 3rd chat is when informed escalated. Give support their due, they phoned on 30th when I was out and followed up yesterday. Norton seem to have good & bad chat technicians, when they are bad they are really bad. Can only wait & see if resolved by next Monday as promised.

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Re: Norton Insight Fails to Run

Hello, So is Norton working on a solution to this problem? I ran Norton Insight manually yesterday but Insight Maintenance which is a grayed out task hasn't run for me since 8/28.  It should run every day and hasn't for 6 days now.  Are we protected if it's running scans, getting updates and a green check mark?  I have latest version of NSBU 22.7.1.32.   It's been 5 days since Gayathri_R from Norton posted on here. Norton please fix this. 

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Re: Norton Insight Fails to Run

Hello Tibbles

I notified Norton about this issue which is affecting me also and Gayathri posted in this thread the next day. It does take Symantec some time to find the cause, to find a fix, to code it and to test it out completely. Here is a link to read about Norton Insight and all of the Background Tasks. Mine hasn't run since 8/26. I have been running it manually every day since.8/27 also..

https://support.norton.com/sp/en/us/norton-security-with-backup/22.7.1.32/solutions/v15625365_ns_backup_en_us?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

Hi floplot, thank you for responding.  I guess I'm not very patient these days. As long as I'm protected by Norton while I'm online I can wait until Norton finds a fix. 

Thanks!

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Re: Norton Insight Fails to Run

Tibbies4Life:

Hello, So is Norton working on a solution to this problem?... Are we protected if it's running scans, getting updates and a green check mark?

Hi Tibbies4Life:

mgirons' post <here> that Norton Support was hoping to have the issue with their backend servers fixed this coming Monday (05-Sep-2016).

My Automatic LiveUpdates are still working so I'm sure that the Static Data Scanner (SDS) Definitions on my local machine are up-to-date, but this incident makes me wonder now about Norton v22.x's Total Cloud Protection feature that uses cloud-based virus definitions to scan your PC.  If we don't see a warning or error message when our Norton Insight trust ratings for executable files stop updating because of server problems, how do we know that that the proxy server we're connected to has the latest cloud-based virus definitions? I don't see anything in the advanced details of my Scan Results history that shows the version number of the virus definitions used for my scans.
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

I think the SDS definitions sort of replace the old Virus defs, when these come thru' via auto/manual Live Update, this seems to trigger the Quick Scan as it used to after receiving the old Virus defs. Everything bar the Insight modules appear to be working as they should so no security compromise.

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Re: Norton Insight Fails to Run

mgirons:

I think the SDS definitions sort of replace the old Virus defs, when these come thru' via auto/manual Live Update, this seems to trigger the Quick Scan as it used to after receiving the old Virus defs. Everything bar the Insight modules appear to be working as they should so no security compromise.

Hi mgirons:

The product announcement Introducing Symantec Data Scanner (SDS) Technology (not Static Data Scanner as I incorrectly noted in my previous post) includes a lot of technical jargon I don't understand but it sounds like the SDS has more to do with real-time scanning of running processes (or processes attempting to launch that are pre-scanned in the sandbox) as opposed to the old virus definitions sets stored locally on the hard drive that were used for Full System Scans and Quick Scans of boot records, stored files, and running processes in targeted areas on your computer.

I wasn't suggesting that my system security would be seriously compromised because the Norton Insight task hasn't run for a week or so, but I am curious how users are supposed to know that the "latest" virus definitions stored in the cloud are up-to-date when there is a problem on the back-end servers.  I normally see an error message when my LiveUpdates fail to make a connection to the backend servers but I didn't receive any notification that my Norton Insight trust ratings had stopped updating because of a server problem.
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

Monday is here, problem not yet resolved, promised phone call back from support not happened. Gayathri_R could we have update please.

Thanks

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Re: Norton Insight Fails to Run

Hi mgirons:

I just checked at Settings | Administrative Settings | Background Tasks | Configure and it looks like Norton Insight started running again last night (04-Sep-2016) on my machine.  I'll monitor my background tasks for a few days and post back if anything looks unusual.

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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

It looks like the issue is affecting some Vista, W7 & W 8.1 machines. I'm not seeing reports about W 10.

In my case,W 7 x64, Norton Insight had a status of "Cancelled" on 27th of August, the 28th I have manually ran Norton Insight task which completed. Since then, although I use my pc every day, Norton Insight and Insight Maintenance background tasks are "dead". All other tasks and idle quick scans are running fine. I'm not sure it's only a servers issue because in that case a manual run of Norton Insight would also fail. I have installed Norton Security 22.7.1.32, (NOT Norton Internet Security), the first day it was released and for about 10 days, those tasks were running fine after 24 hours which is the standard delay. FYI, Norton Insight is a standalone background task, which runs every 24 hours minimum, even if you do not run LU for 2-3 days, if the pc is left idle, this task will run. So maybe a Norton LiveUpdate item around the 26th of August "broke" those 2 tasks.

I'm not seeing any update from Gayathri on this, so I'm starting to be worried...

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Re: Norton Insight Fails to Run

On my Win7x64 Home Premium Insight Maintenance hasn't run since 8/28/16.  I'm running NSBU.  I think we need an update from Norton on what is causing problem. It's got to be more  than a server issue.   I am running manual scan of Norton Insight because it isn't running automatically either. The other automated grayed out tasks are running but not this. Something broke this task.  What else might be affected that we don't know about.  Are we protected?  I haven't seen anyone from Norton online in few days.  

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Re: Norton Insight Fails to Run

" On my Win7x64 Home Premium Insight Maintenance hasn't run since 8/28/16hasn't run since 8/28/16"

Hi,

Those 2 Norton Insight tasks depend on each other so if one fails to run the other will fail too.

The strange issue is that those tasks, in my case, were running fine for about 10 days with 22.7.1.32 version so the problem started around the the 26-27 of August. Let's hope to hear from Symantec soon but I'm not holding my breath...

Thanks.

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Re: Norton Insight Fails to Run

Mine last run 26/8/2016 first thing in the morning. Chat on 28th evening gave the reason as server problems. Phone call from support manager on 30th confirmed this, a promise was given that it would be fixed in 'a couple of days'. Call back promised back at about this time, no fix - no call back. As the issue started on 26/8/2016, Norton must be able to trace what happened at their end at that time. Once again Norton silence in these matters does not inspire confidence.

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Re: Norton Insight Fails to Run

I have to manually run Norton Insight as it fails to run automatically.  I noticed my backup is not updating daily either and I am having to run that manually.  I'm backed up to online storage so I'm thinking it's all related?  Started around same date Norton Insight and Insight Maintenance failed to auto update. Can someone nudge Norton for update?

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Re: Norton Insight Fails to Run

Same problem here:

Norton Insight last ran automatically on 25/08/2016.  I have manually run it and it now shows "Last Run 06/09/2016".

The grayed out task Insight Maintenance Last Run shows 26/08/2016.

I'll see if we can get an update.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
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Re: Norton Insight Fails to Run

Update from Norton via private message-

'We have identified the issue and we are working on it. When a fix is available, I will let you know. Thanks for reporting this issue.'

No anticipated date given.

Mind you, was told on 27th Aug 24 hours, 30th August 48 hours so who knows.

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Re: Norton Insight Fails to Run

mgirons,
Wonder, does Norton have a way of knowing whats not working.
Or, does Norton require observant users (like you) to report whats not working.
*Admitting, I assumed Norton knows when Background Tasks are not working.
*May be (my) wishful thinking to assume Norton has a way of knowing whats not working.

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Re: Norton Insight Fails to Run

bjm,

Being a bit of a nerd  just like to keep an eye on things and like to understand how they work. Like this issue. Knew Norton Insight should run every 24 hrs from completion of last run so arranged to be on idle during evening meal so it would run then whilst had more important issues on my mind. Did not run on two consecutive days so delved a bit deeper, that's when realised Maintenance had not run for 2 days either. Same with anything mechanical, electrical etc. - must know how things work. We know when the issue started so I would have thought Norton could put their heads together and fathom out what happened or what was changed at their end at that time. As you see, I live a very sad life.

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Re: Norton Insight Fails to Run

Does Norton have a way (other than observant user reporting) of knowing whats not working....

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Re: Norton Insight Fails to Run

Hello Rainbow

I asked for an update before you did and no response. I have the same issue, but my husband doesn't. I've looked back in time and this issue has happened before when I do a Search in the Forum. I'm wondering if It works now for Windows 10 and not for those using O/S's below that... I'm only going by the results from my family. I'm the only one who has the problem and I'm the only one without Windows 10.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton Insight Fails to Run

mgirons:

Update from Norton via private message- 'We have identified the issue and we are working on it. When a fix is available, I will let you know. Thanks for reporting this issue.' 

No anticipated date given. Mind you, was told on 27th Aug 24 hours, 30th August 48 hours so who knows.

Thanks for the update.

bjm_:
Does Norton have a way (other than observant user reporting) of knowing whats not working....

Symantec has identified the cause and are working on a fix, and if they are able to reproduce the problem on their end they should be able to run initial tests for their fix on their own test bed without "observant user reporting". Why is the onus on the OP to repeatedly post in the forum to say "no change on my end" when Symantec isn't providing regular status updates - especially when Symantec already said they were hoping to have the problem fixed yesterday (05-Sep-2016) and posted <here> over a week ago that would they update this thread when they had more information?

In the past I've had Symantec ask me to upload diagnostic logs for these type of problems, and they've also contacted me via PM to test possible bug fixes on my system before the patch was pushed out to other users.  If they needed more input from our end I'm sure affected users would have been happy to oblige.
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

I'm just asking (in general). 

Does Norton have a way (other than observant user reporting) of knowing whats not working (sans observant user report).

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Re: Norton Insight Fails to Run

bjm_:

I'm just asking (in general). Does Norton have a way (other than observant user reporting) of knowing whats not working (sans observant user report).

From the support article Norton Community Watch:

"You can control how Community Watch submits detailed error data to Symantec. Detailed data may vary depending on errors and components of a risk. You can configure Community Watch to ask you before sending detailed error data to Symantec."

From the support article Viewing Items in Security History regarding Norton Error Reporting:

"Your Norton product may generate errors in some cases. For example, an error can occur when you run LiveUpdate or scan a folder. Engine errors, timeout errors, and program errors are some of the types of errors."

These NCW submissions are analyzed for unusual trends and outliers.  I have NCW disabled so you would have to ask Symantec if they collect data in the Norton Error Reporting history when background tasks like Norton Insight stop running but don't display an error message or notification warning the user.
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32-bit Vista Home Premium SP2 * Firefox v48.0.2 * NIS v22.7.1.32 * MBAM Premium v2.2.1

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Re: Norton Insight Fails to Run

Always have NCW Enabled + Detailed Error Data Collection = Ask Me. 
I've never been asked
Guess, we all benefit from an involved observant Community.

This thread is closed from further comment. Please visit the forum to start a new thread.