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Browser Error - Unable to sign in to Norton account

I am really starting to get annoyed with Norton Internet Security.

I keep trying to sign in to my account through the NIS window but when it tries to connect it comes up with Browser Error - Unable to connect.

I have removed the previous installation with the Norton removal tool and reinstalled, but the problem persists.  I've tried the online chat and the phone support, but all they want to do is take remote control of my computer which I do not want.

This is really frustrating as it used to work fine, but has suddenly stopped, so I welcome suggestions as to a possible fix.

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Re: Browser Error - Unable to sign in to Norton account

Hello xrobc

We could use some more information please.. Norton Product and version, O/S information, which browser, what account.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: Browser Error - Unable to sign in to Norton account

Sorry, I should have mentioned that.

Operating System: Windows 10.

NIS Version: 22.8.0.50

The default browser is Google Chrome, I have Internet Explorer and Edge installed too.  I saw one comment that said try switching your default browser in IE, but having tried this it made no difference.

I was signed in with my Norton account, but the advice from support was to log out then log back in, but having logged out I can't log in again.

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Re: Browser Error - Unable to sign in to Norton account

Have you restarted your computer? If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Browser Error - Unable to sign in to Norton account

I have disable fastboot and shutdown (not restart) overnight.  No change, still unable to sign in.

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Re: Browser Error - Unable to sign in to Norton account

Hi @xrobc, Could you please let us the Norton subscription status shown on Norton main screen? Are you getting same error when tried to login Norton Identity Safe from Norton program? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Browser Error - Unable to sign in to Norton account

I have 363 days of my subscription remaining (I renewed it last week).

It just says "an unexpected browser error occurred".  There is no error ID number.

文件附件: 
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Re: Browser Error - Unable to sign in to Norton account

@xrobc, Could you please check if you have a program called Nahimic for MSI installed? if yes, Uninstall it and try signing into Norton Account from Norton Program and let us know the status. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Accepted Solution
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Re: Browser Error - Unable to sign in to Norton account

I do have Nahimic for MSI installed.  I have just uninstalled it and restarted.

I am now able to Sign in and access my vault.

If I don't have a recurrence of the problem then I will mark removing Nahimic as the solution.

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Re: Browser Error - Unable to sign in to Norton account

I just wanna say with all my heart @Sunil_GA thanks thanks thanks! I have tried the browser option, I have tried the windows start up option, everything! And finally (saw from a MSI USER) found here someone that knew the how to fix it and it actually worked! I just had to deactivate NAHIMIC. Funny thing is NAHIMIC is like a surround sound system offered by MSI for free but i'm not sure how that affects norton's capacity to connect in the browser?

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Re: Browser Error - Unable to sign in to Norton account

A little effort to get here, but just wanted to say after three or four fresh installs, trying everyday for a week to activate my account on my new MSI, I stumbled over this thread. The removal of NAHIMIC worked a treat. Thank you Sunil.

好评0

Re: Browser Error - Unable to sign in to Norton account

Hello Adrian

We are glad that you were able to find the solution to your issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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