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N360 and Malwarebytes/SuperAntiSpyware

I'm really curios as to why N360 likes to "find" malware when I do a scan on customer's computers with Malwarebytes or SuperAntiSpyware. It bogs the system down. Both are trying to remove malware. N360 never finds them until MBAM or SAS finds them during a scan. Meanwhile, the computers slow to a crawl on the scan because N360 is trying to remove malware that MBAM or SAS find. How can I stop this without turning off N360. It is against company policy to turn off AV. Ideas on how to stop this?

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Re: N360 and Malwarebytes/SuperAntiSpyware

Just curious - are you running both MBM and SAS in real time along side N360, and have you ever considered an upgrade to Norton Security Premium?

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Re: N360 and Malwarebytes/SuperAntiSpyware

Hello...I remove malware and make home visits for a side job. You cannot at any time run 2 scans. Let N360 complete a scan. Once done run a scan with MBAM. SAS is a thing of the past so you can uninstall it. Unless you are using the portable version. What you are seeing is normal if you are trying to run several scans at once. It's like driving a car with 2 steering wheels. 

Yank he did not say they were running in real time. He could be running MBAM free and SAS free. 

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Re: N360 and Malwarebytes/SuperAntiSpyware

[..] N360 is trying to remove malware that MBAM or SAS find.

Anti-virus scanners use virus definitions to check for malware and these can include a fragment of the virus code which may be recognized by other anti-virus programs as the virus itself. Because of this, many anti-virus vendors encrypt their definitions so that they do not trigger a false alarm when scanned by other security programs. Other vendors do not encrypt their definitions and they can trigger false alarms when detected by the resident anti-virus. (bleeping)

Resident AV may affect the performance and quality of 2nd opinion scan. My practice for 2nd opinion scan is to quiet machine and Disable Auto-Protect or Exclude from Auto-Protect, 2nd opinion tool and run 2nd opinion tool with administrator privileges. (eset) Just me. 

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Re: N360 and Malwarebytes/SuperAntiSpyware

PatsSoxBruins:

Yank he did not say they were running in real time. He could be running MBAM free and SAS free. 

Correct - he did not say if he was running it real-time or on-demand and what you elude to about 2 scans running simultaneously is why I asked if he was running real-time - which could cause dual scans to run.

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Re: N360 and Malwarebytes/SuperAntiSpyware

No. This is a small business. They have 12 client workstations. MBAM and SAS are not running in real time. I have offered for them to upgrade. They chose to use the N360 they get with their Comcast Business account. They don't want to spend extra on it if they don't have to. I agree. That would be a solution.

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Re: N360 and Malwarebytes/SuperAntiSpyware

You are correct. N360 is not scanning. It is one scan at a time. I'm using the portable version (as a tech). It seems the active protection is triggered when MBAM or SAS find malware/spyware. I did disable the active protection, but for some reason it seems to still trigger it. I use both MBAM and SAS as part of my toolkit. I agree and understand what you are saying. I've been a tech for over 20 years. Thanks for the feedback. 

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Re: N360 and Malwarebytes/SuperAntiSpyware

I agree. I usually do that. For some reason, even turning off auto-protect it triggers. I think its a bug at their office as I could not duplicate it at another site with a similar layout, minus a local file server. I ran some scans yesterday for another client at another site and it seemed to work ok. I'll have to check their setup in that office. They might have something else going on.

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Re: N360 and Malwarebytes/SuperAntiSpyware

I appreciate everyone's support and reply. I think the problem is something at that office site. I'll have to see if something else is going on. If I find that I can repeat this at a different office location, I'll come back to this post. For now, I will check out their setup. They are a new client and I'm not sure what the previous tech did. I was majorly frustrated and posted on here hoping to find some solution other than I have tried. Thanks again.

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Re: N360 and Malwarebytes/SuperAntiSpyware

N360 is now Norton Security. Comcast offers it for free to home users. Not sure about business. I repair pc's. Remove malware. Make house calls. Never run into any sort of issues scanning with MBAM when Norton is present. When a pc is infected it is best to scan it in safe mode or by using a bootable disk which runs Linux. I use both Norton bootable and Kaspersky bootable. Scanning from within Windows will always take longer. I have a Linux bootdisk to remove sturbborn malware. It is extremely quick cause you are doing it without Windows running or a resident av. 

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Re: N360 and Malwarebytes/SuperAntiSpyware

Comcast Business get's like 3 free and then a small fee to add more. I've gotten used to just running in Windows environment. I'm old school. Always up for new ideas. What are you using for Linux bootdisk (USB I presume) Malware removal utility? I'm interested in new tools to work faster and more efficient. I've been a one-man show for all of my career and just get in a rut of doing it the same way until I run into new ideas. Thanks

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Re: N360 and Malwarebytes/SuperAntiSpyware

There are hundreds of tools. No not only USB. First of there is the trust Norton Recovery bootable which can be put on a USB. Kaspersky Bootable recovery which can be  done via cd or a USB. Both come with a Linux environment and a browser. Kaspersky lets you explorer the various drives and remove files and folders that maybe infected. I have over 100 portable tools on one 18GB USB stick. I also have 4 different bootable disk. Another 18GB stick which has everything I may need to reinstall such as browsers, ccleaner, MBAM, Office, Adobe products and various tweaks. The malware removal tools I use change daily. Special tools to clean up adware and browsers. 

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Re: N360 and Malwarebytes/SuperAntiSpyware

FastLaneTech,

AFAIK - Comcast Business is in fact offering Norton Internet Security Online - it had offered N 360 in the past (the same as offered to Residential users).  I am wondering if perhaps your situation is not being caused by the use of the older, and perhaps outdated, version of N 360 that your client is using. 

I'd be curious  what the version of N 360 your client is using is.  Even the residential Norton Security Suite (based on N 360) is up to version 22.8.0.50.

You may find the following links helpful in dealing with Comcast Business Class:

https://business.comcast.com/help-and-support/

http://forums.businesshelp.comcast.com/t5/Security-Norton-Internet/bd-p/Security

BTW, I am also an "Expert" (USAF_E-8_RET) on the Comcast Security Boards which deals primarily with the Residential side of Norton.

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