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trojan.gen.2

Hi, My Norton 360 keeps detecting a trojan.gen.2 virus on my computer, while this is helpful it is also unable to remove the virus. I have run the power eraser with no result. I have also tried to use the Norton Bootable Recovery Tool however can't seem to work out how to run it from a thumb drive in BIOS mode. Help! I would like to get rid of this virus. I am running windows 7 on an HP laptop.

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Re: trojan.gen.2

Hi. Check this link via Norton Support.  http://www.nortonsecurityonline.com/guarantee/

Windows 10 Home X 64
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Re: trojan.gen.2

You need to download and install Norton Bootable Recovery from a clean pc. Then insert the USB stick and reboot. Have you ran a full scan and rebooted?

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Re: trojan.gen.2

@b.maxwell88:

What's operating system are U running? And, have you tried scanning your OS in its Safe Mode w/ Networking using the latest version of Norton software (Norton Security, NIS or NAV)?

Have you reviewed these instructions when it comes to Norton Bootable Recovery Tool?

Well, if I were U, I would contact Norton Support and/or Norton Virus Protection Promise (recommended) in no time to clean up any other possible mess.

Last but not least:

  • IF, you still think your computer is infected, plz pay a visit to this page. And,
  • Please post back if this or any other comment solves your problem.

THX... 

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
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Re: trojan.gen.2

PatsSoxBruins:

You need to download and install Norton Bootable Recovery from a clean pc. Then insert the USB stick and reboot. Have you ran a full scan and rebooted?

PatsSoxBruins, I'm sure you're aware of the Symantec Virus Protection Promise as stated above..

Symantec recommend that rather than self fixing.

Windows 10 Home X 64

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