• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

好评0

Virus protection - wont fix

My Norton shows an issue that virus and spyware definition are not up to date - but when I click the FIX button it does the check for updates step and says there are no updates to download, so problem cant be fixed!! Why does it show me an issue that cannot be resolved? HELP!! Thanks

标签: LiveUpdate

回复

好评1 Stats

Re: Virus protection - wont fix

Can you check your system time, date and time zone are all set correctly?

Windows 10 x64 1903
好评0

Re: Virus protection - wont fix

@Eileen99:

Did you read the exact msg when you opened Norton's GUI?

If so, please follow Krusty13's comment to fix that. BTW, what operating system are you using?

  • Windows 10? Plz read this.
  • Windows 7, 8, & Vista? This KB would help U out.

If your Windows changed that setting automatically, you may read this.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
好评0

Re: Virus protection - wont fix

Hello

To fix the issue, please try the Intelligent Updater.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080409124354EN_EndUserProfile_en_us

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Accepted Solution
好评0

Re: Virus protection - wont fix

Have you restarted your computer? At risk remediations often need a complete system restart to complete. If you use Win 8 or 10, the Fast Startup feature may be blocking this. If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Virus protection - wont fix

Thanks for your comments. It needed a re-download / install of the Norton product and now seems to be working fine again
好评0

Re: Virus protection - wont fix

Glad to hear you found a solution. Keep an eye on things and post back if you have problems again.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.